I purchased two Scandinavian Logan Walnut side tables. The first shipment, both the items received were defaced. I contacted F&L who collected, dispatched and replaced defaced side tables all within... See more
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Fishe and Lilly was created in 2021 to provide stylish and high quality furniture to families like ours who wanted to create a unique looking home. We’re a family business run by the two heads of our household. My wife calls me Fishe, and I call her Lilly.
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Bought 2 bedside tables - very good quality and look great!

Reply from fisheandlilly.com
The 2 items we bought were fantastic, beautifully made with mango wood, I contacted the owners for a measurement question,they replied quickly and politely, the items we're a little more expensive than I wanted to pay, however they are certainly worth the price and look amazing in my living room,WOULD DEFINITELY RECOMMEND,

Reply from fisheandlilly.com
Excellent service, they answered my first query in record time, I had a query regarding my delivery and managed to speak to a real person who was very polite and acted immediately and followed up with a reassuring email.
Delivery was super quick and I am very happy with the items bought, they were carefully packed with simple instructions
Thank you

Reply from fisheandlilly.com
Super fast delivery. Absolutely love my new bedside tables. Very reasonably priced and the free returns gave me the confidence to buy.

Reply from fisheandlilly.com
Really happy with my x2 tables bought from Fishe and Lily, good quality and efficient delivery.

Reply from fisheandlilly.com
My cabinet arrived very quickly and in great condition. Very happy, I recommend!

Reply from fisheandlilly.com
Very happy with the product. Very fast delivery. Had never heard of the company until a family member bought some items, so decided to have a look on the website and discovered exactly what I was looking for. My partner recommended your company to somebody she works with, and she also found what she was looking and ordered from you. Would highly recommend

Reply from fisheandlilly.com
My console table and side table were delivered promptly and were amazingly well packed - so were in perfect condition once I’d finally removed all the packaging! Assembly was very easy - all done in less than fifteen minutes per item.

Reply from fisheandlilly.com
It’s rare to want to sing with praise for a company whose goods you’ve had to send back through no fault of its own. The bedside tables I lusted for were just wrong for the room.
Fisher and Lilly helped me all the way with the return and could not have been more understanding. I will certainly buy something from them in the future on the basis that my experience is that for them the customer comes first and they want to help.

Reply from fisheandlilly.com
Terrible experience with delivery. They sent wrong colour of chairs and it has been 2 weeks now, we haven't received our order yet.

Reply from fisheandlilly.com
Prompt question answered and when I contacted them again re a mistake I had made in the order. It was sorted with no fuss and great efficiency.
Just what customer service should be. Thank you so much

Reply from fisheandlilly.com
Beautiful Walnut Side Table, super happy with my purchase!

Reply from fisheandlilly.com
A really nice side table, very well packaged and dispatched in good time. I will order from them again 👍🏻

Reply from fisheandlilly.com
Just wanted to take time to say a big thank you for your excellent product and service. I bought two bedside tables (Order #18841) over the weekend and they arrived by Tuesday lunchtime. The products themselves are really excellent value and stylish but I really wanted to add how well packed and protected they were in transit. A really professional approach to business and service.

Reply from fisheandlilly.com
Excellent customer service. The product arrived quickly and is beautifully crafted, but for the price other brands are charging for flat pack.

Reply from fisheandlilly.com
Great piece of furniture and customer service.
Very happy

Reply from fisheandlilly.com
We ordered a table and chairs both were amazing and delivered within a week and free delivery which is great in this day and age ! Unfortunately the chairs which we loved just didn't quite match the table and we reluctantly returned them again free of charge quickly and efficiently . Stephen our agent was incredibly helpful and answered our queries quickly and expertly . We would not hesitate to use Fishe and Lilly again and suggest you do !

Reply from fisheandlilly.com
Thank you for the Norway Oak wooden beautiful dressing and bedside tables. We are so pleased with them and I cannot fault the customer service from Fishe & Lilly. You kept us so well informed as to when you would be delivering our goods to the driver contacting us on the day well before he arrived. Beautifully packaged too with easy instructions. One very happy customer.
Kind regards
Sarah Burley

Reply from fisheandlilly.com
Ordered a bedside cabinet, came perfectly packed, super simple to just add the legs and beautiful piece of furniture, unfortunately a little small for my space (underestimated the space, so my fault). Customer services email made returns super easy, would 100% buy from again, highly recommend.

Reply from fisheandlilly.com
Beautiful piece of furniture which looks lovely in our hallway.
The item was delivered in 2 days, and was super simple to assemble.
Customer service was great. Quick and easy to contact, and quick to resolve the minor issue I had.
I would highly recommend, and will use this company again.

Reply from fisheandlilly.com
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