Fit4kitchens 

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Rated 5 out of 5 stars

Second time I have used Fit4kitchens to purchase door handles - fast delivery, good price.

Rated 5 out of 5 stars

I ordered the wrong size wire pull out storage baskets and did not realise until they were delivered. Fit4kithens staff were so understanding and helpful. They arranged collection and delivered the... See more

Rated 5 out of 5 stars

Ordered Jamie Olivers' knife block late on Friday arrived first thing Monday morning. Very pleased with fast service & great price & no extra postage which is wonderful as sometimes you think your get... See more

Rated 4 out of 5 stars

We enjoy our products from Wesco very much and the price was fantastic. price and time of transportation to Sweden also perfect. The only drawback was the lack of communication. We made our order earl... See more

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Rated 5 out of 5 stars

GREAT SERVICE

The item i wanted was out of stock, an alternative was suggested, after an internet search i found that the new item maybe would meet my needs. i had two questions which i still needed answers, after a phone call the answers were emailed 30 minutes later.The Time was now 3pm and i placed my order, it was delivered at 8am the very next day. The new product was a must better spec than the one i wanted. Fantastic service i would not hesitate to use these guys again.

February 20, 2014
Unprompted review
Rated 4 out of 5 stars

Prompt delivery

Mainly happy but 2 of the handles were slightly marked

February 3, 2014
Unprompted review
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Reply from Fit4kitchens

Good morning Cheryl
Thank you for leaving a review of our products and services.
I'm sorry that 2 of your handles were marked. I have checked your order and can not see any notes to indicate that you contacted us regarding this. Upon receipt of a photograph of the damage it is our policy to exchange any faulty product, so if you still wish to do so please send us an email. You can find all of our email addresses on the Contact Us page on the website.
With kind regards
Suzanne Faulkner
Director
Fit4kitchens

Rated 4 out of 5 stars

Great item & helpful phone service, but high shipping to Scottish postcode

The website was easy to use, with a good selection and products tagged so we were quickly able to match our kitchen handles via their manufacturer's code - excellent. However, we got stuck on the ordering. To send just two handles to our Perthshire address (which is not 'Highlands and Islands' and does not attract higher shipping charges with most carriers or the Royal Mail), postage would have been about £17. To send the same order to my parents' home in the NE of England cost just over £6. Where the items are so large a different delivery service is required, I can understand (perhaps), but for something as small as this... it was crazy. If we hadn't had an English address to send to, they would have lost our order. I wonder how much business they are loosing in Scotland because their carriers class some non-rural addresses as 'Highlands and Islands'? We are only 12 miles from Dundee and 15 from Perth, not at all rural. The same item with the Royal Mail would have cost way less than £17 (more like £6). I suggest they find another carrier to use for Scotland, so potential customers aren't put off by high shipping costs. It's a silly reason to loose potential business up here when the products & website are so good!

January 21, 2014
Unprompted review
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Reply from Fit4kitchens

Good afternoon Susan

Thank you very much for leaving us a 4 star review for our products and services.
We understand completely your frustration regarding the carriage charges to the Scottish Highlands and Islands. Unfortunately we are unable to distinguish between small and large parcels and the carrier cost is the same for both, up to a maximum weight.

Every carrier we have used has a surcharge for certain postcodes in Scotland and they do vary a little as well. To our knowledge there is not one carrier that will deliver to Scotland for the standard UK delivery charge.

Of course our customers in Scotland are very important to us, but at the moment we do not have a solution to the carriage charge although we are aware of the problem and are always working on it!

Thanks once again for taking the time to write a review and we hope you will visit our website again in the future.

With kind regards
Suzanne Faulkner
Director
Fit4kitchens

Rated 2 out of 5 stars

Disappointing

When you order from an on-line supplier it is really frustrating, having placed an order, to find there is no current stock and order is cancelled.
Even more galling is to be asked to complete a review for an order that was not completed.

December 23, 2013
Unprompted review
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Reply from Fit4kitchens

Good afternoon Mr Hunt

I'm sorry that you were not satisfied with our service when you tried to place an order with us.

The Terms and Conditions you agree to when placing an order do explain that all goods are subject to availability:

'Goods on the Website are all subject to availability and Customers will be informed within a reasonable timescale if the product is not available. An alternative product may be offered which is of equal or higher value than the original product ordered by the Customer. No liability will be accepted for delays/additional costs to the Customer caused by goods being out of stock.'

I apologise that you received a review email. This issue has been addressed with Trustpilot.

I would recommend that you call us if you require accurate information regarding availability of products as then we can check the stock at that exact time. Unfortunately, some products can go out of stock unexpectedly depending on demand. We are available by phone and live chat during our opening hours and any time by email. All email addresses are on our Contact Page.

Kind regards
Suzanne Faulkner
Director
Fit4kitchens

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Rated 5 out of 5 stars

Great - I really appreciated their help

After hours of trailing through Internet sites looking for a specific kitchen item and not being able to verify size / material etc from sparce details given, I happened upon Suzanne at fit4kitchens who took time and effort to find exactly what I wanted to know.... And all for a very modest amount of business.

October 27, 2013
Unprompted review
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Rated 5 out of 5 stars

I'm a basket case

I bought three basket draws for a kitchen unit recently which my wife and I are very pleased with.
Your service was excellent with delivery in 2 working days.
My only negative is that the two baskets boxed together were a bugger to separate as one was stacked in the other and took some cursing and time prise apart.
May I suggest that a layer of strong cardboard is placed between each basket to avoid this.
Sorry to put a damper on which was as I said was an excellent website buy.
Kind regards
Tony Daw
Nottingham

October 3, 2013
Unprompted review
Rated 5 out of 5 stars

Good quality and price, and prompt service. Extortionate carriage cost

I haven't had it fitted yet so reserve judgement

September 9, 2013
Unprompted review
Fit4kitchens logo

Reply from Fit4kitchens

Good morning Robert

Thank you so much for leaving us a 5 star review.

I note your comment regarding the carriage to your address in Scotland. All our carriage charges are passed on at cost to our customers. Unfortunately, all carriers will charge a surcharge for deliveries to your postcode and others in the Scottish Highlands area due to the extra costs they incur to make these deliveries.

Thank you once again for your positive comments.

Kind regards
Suzanne Faulkner
Director
Fit4kitchens

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Rated 5 out of 5 stars

Good value for money and delivered within a few days.

Bought two pull out wire drawer units, they were both discounted but still expensive at just under £100.00 each. Can't fault the German engineering quality as once installed, they run smoothly and the slow closing mechanism works a treat. Two very minor problems in that the kit didn't come with the 8 runner fixing screws and also had to check on the 'net what German for forwards was so I could get the hinge spacer bars the right way round.
Can't fault this company's communication or delivery so still 5 stars. Best of all I've got one very happy woman so if she's pleased then so am I.

August 18, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent quality knobs & great parcel tracking, thanks

I ordered 33 Calcua knobs. I was kept informed of the order progress & tracking of the parcel by e-mail. The items were well packed & I received 36 which was a brilliant idea as I was concerned that maybe a couple of them maybe imperfect. I haven't checked each one yet but i'm not worried about having to check each one now before i actually use them. Very well done Fit4kitchens. Thank You

August 6, 2013
Unprompted review
Rated 5 out of 5 stars

Only a small order but first class service

Whilst I only ordered 7 drawer inserts online I was impressed with the user friendly web site and and at each stage of dispatch and delivery I was kept fully informed of the order status and the courier delivered proptly within the delivery window advised to me , an excellent service

August 2, 2013
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service.

I was really excited to receive my pull-out bin from fit4kitchens, unfortunately the contents had been damaged during delivery. However fit4kitchens sent out replacements of the damaged items straight away. I was thrilled with the level of customer service.

June 16, 2013
Unprompted review
Rated 5 out of 5 stars

One of my best purchases this year!

I ordered my kitchen drawers on Sunday evening and they arrived on Tuesday morning. They are exactly what I wanted. They took longer than expected to fit but I couldn't be more pleased. Will be ordering some more very soon to fit out another cupboard.

June 12, 2013
Unprompted review
Rated 5 out of 5 stars

great service and quality

I ordered 3 packs of baskets for a larder cupboard, they arrived promptly but unfortunately one of the baskets was damaged. I contacted Darren at on the help line and he arranged for a replacement. No fuss no arguments just good service new part arrived within two days. easy to fit and look great.

June 10, 2013
Unprompted review

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