FitFlop Reviews 66,490

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 11,959 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their comfort, quality, and stylish designs, often highlighting how well they alleviate foot pain and provide excellent support. Many appreciate the efficient and fast delivery service, making the overall purchasing experience smooth and satisfactory. However, some people were dissatisfied with issues related to their orders, such as non-delivery or receiving incorrect items. A few customers also experienced problems with the return policy, finding it difficult to resolve issues with damaged or ill-fitting products.

What people talk about most

Product

Users describe positive interactions with product, often praising the comfort, style, and support of FitFlop... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the quality of... See more

Delivery service

Customers generally report positive experiences with delivery services, frequently praising quick and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues such as not receiving their... See more

Return policy

Reviewers mention ambiguous feedback about the return policy. While some customers found the return process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After already having a pair of slippers I thought I would treat myself to a pair of ballet pumps in newbuck leather. The shoes are lovely and on my right foot it's very comfy, however the left foot is... See more

Company replied

Rated 4 out of 5 stars

Love the product, though footbed a bit stiff. But the shoes are lovely. I was put off by one thing in ordering: I ordered the shoes and received an email saying they couldn't guarantee they were in st... See more

Company replied

Rated 4 out of 5 stars

I have worn fitflop footwear for a few years now, and am generally very happy with fit and comfort. However, I recently bought a pair of GEN-FF Max Buckle Two-Bar Denim Slides which were bizarrely hea... See more

Company replied

Rated 5 out of 5 stars

Fantastic purchase and excellent price. Great service and delivered the next day. I have several pairs of fit flop, they are so comfortable for day long wear from sandals, shoes and trainers. They c... See more

Company replied


Company details

  1. Shoe Store

About FitFlop

Written by the company

About FitFlop

At FitFlop, we are proudly different from typical footwear brands. We are scientists and we are engineers, with a passion for creating beautiful, smart products that help our wearers feel energised every day.

We continually set ourselves apart from the pack, bringing our scientific expertise to life through anatomically-designed footwear that is made to move in. We study human movement; exploring each dynamic element of our anatomy to develop smart technology that ensures perfect balance and enduring comfort. Something simply 'practical' is not enough for us – we go far beyond that – creating intelligent, desirable and sophisticated footwear that works with the body, not against it. And in our quest to deliver uncompromising comfort in every step, we know there’s always more to learn – so that we can keep pushing forward how our footwear helps your energy flow.

Just ask our community of wearers, spanning motivations and generations, men and women who live intentionally – always looking for ways to help optimise their everyday. .

Team FitFlop

Selected FitFlop products have been granted the APMA* Seal of Acceptance, for footwear found to promote good foot health. *American Podiatric Medical Association SHOP NEW IN SHOP WOMEN'S SHOP MEN'S Got a question? Get in touch

UK Customers
✉: info.uk@fitflop.com
✆: 0800 8560148


EU Customers
✉: info.eu@fitflop.com
✆: +44 207 751 3694


US Customers
✉: info.us@fitflop.com
✆: 877-861-1988


CA Customers
✉: info.ca@fitflop.com
✆: 877-861-1988

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Cross over fit flops

These sandals are so comfortable and easy to walk in. These are my second pair. My first pair purchased quite a few years ago in another colour are still wearable. I would certainly recommend these to everyone who is unable to wear toe posts sandals.

May 17, 2026
Rated 5 out of 5 stars

Love the styles and their comfort!

Found my right size. Sandals make me feel super comfortable, as I have a bone spur and a bunion.
Hard to choose from all the beautiful styles, and I will continue buying from FitFlop.
And my order was shipped very promptly!!

May 22, 2026
Rated 5 out of 5 stars

Old member

I buy FitFlop shoes for ages! First time was in Gibraltar, about 25 years ago!! Since then that I have a pair of FitFlop sneakers at home.
Fantastic shoes, amazing quality, unique services!
José

May 22, 2026
Rated 3 out of 5 stars

Dislike metallic upper …

Comfortable enough but sizing seemed longer/wider than expected. I really didn't like the plastic looking wrinkly texture & sound of the 'metallic' element on the uppers. It may be it would soften over time but I think more likely it would split easily.

May 15, 2026
Rated 4 out of 5 stars

Fitflop Relieff Recovery Slides

The relieff recovery slides are really nice and comfortable but even though they are advertised as being wide fit they are still not wide enough. I’ve had to try and stretch them which is not what I expected.

May 22, 2026
Rated 3 out of 5 stars

Not the regular FitFlop comfort.

The footbed of these shoes was much harder than other FitFlops I have. The cross straps on the top of my foot hit at exactly the wrong place. I might bring them with me to pop on b/c I like the look. But too pricey to defend as comfort shoes when they are just not that comfortable.

May 22, 2026
Rated 1 out of 5 stars

I ordered these Fit Flops on April 30th…

I ordered these Fit Flops on April 30th and still have not received them. The shipper claims they never received them from the seller. I don’t understand why the company doesn’t send me another pair while you sort the situation out with your shipper. I have ordered many pairs of Fit Flops (at least 15-20) over the years and this is the worst experience I have ever had. Extremely disappointing.

May 15, 2026
Rated 5 out of 5 stars

Excellent shoes and sandals!

Excellent shoes and sandals,only ones I wear.I do alot of walking and fitflop products are so comfortable all day long.Excellent customer service and fast shipping! These shoes and sandals are well worth the money! Thank you Fitflop!

May 15, 2026

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