Fitment Industries Reviews 

304
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting that items like wheels and tires arrive in perfect, blemish-free condition and fit as expected. Many people highlight the exceptional packaging, which ensures products are well-protected during transit, often arriving earlier than anticipated. Reviewers frequently mention the professional and helpful customer service, appreciating assistance with fitment, order updates, and quick resolutions. However, some customers noted issues with orders, such as packages sent to incorrect addresses or missing items. A few also experienced unhelpful customer service, with reports of unfulfilled refunds or slow communication. Additionally, some reviewers received products that did not fit, were damaged, or were not as described.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the fast delivery and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Consumers find order to be positive, with many reviewers praising the ease and speed of the ordering process,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing extreme satisfaction with the condition... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the exceptional communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 3rd time I’ve used Fitment Industries and each time they’ve made the process easy from start to finish. The website is user friendly on a computer and a phone which is great. They package... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

304 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(304)

200 reviews in the last 12 months

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Rated 5 out of 5 stars

Rims came perfect

Rims came perfect, not a scratch on them as well as balanced precisely, they came early as well with all locking lug nuts and a lug nut key, i added tpms on after i placed the order and the representative was super chill

September 12, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Ordering lowering springs for my car

Ordering lowering springs for my car, they came in perfect condition and took literally 2 days to get here with no problems!

September 10, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support, Ethan!

Rated 5 out of 5 stars

Wheels just as described

Wheels just as described. Website is easy to use with all necessary details.

September 8, 2025
Unprompted review
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Reply from Fitment Industries

We are glad to hear the wheels met your expectations and our website provided helpful details.

Rated 4 out of 5 stars

Very happy with wheels, but…

Very happy with wheels, however the lugs nuts did not come with the wheels. Had to buy lug nuts again at the tire shop to mount the new wheels. Lug nuts arrived days after wheels arrived. Accessories should accompany wheels OR make it very clear they will be shipped separately.

September 15, 2025
Unprompted review
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Reply from Fitment Industries

Thanks for your feedback. We understand the lug nut timing caused inconvenience. We'll improve communication about separate shipping schedules.

Rated 5 out of 5 stars

Never had an issue with this company

Never had an issue with this company, I’ve gotten quite a few things from them and they have never disappointed me, when I had a wheel crack I had messaged them to purchase a single wheel and someone got back to me within the next day and got me a link to buy the wheel I needed, timely shipping and delivery and quick responses!

September 10, 2025
Unprompted review
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Reply from Fitment Industries

We greatly appreciate your loyalty and trust in us. Thank you for sharing your positive experience with our service and products.

Rated 4 out of 5 stars

Great customer service and fast shipping

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inconvenience. I'm happy with the new wheels I selected as a substitute. The wheels and tires arrived with everything I ordered. My one additional critique is Fitment Industries should also provide, or recommend for purchase the correct size hubcentric rings for the vehicle the wheels are purchased for. Other vendors do this. I wound up having to order hubcentric rings on Amazon and wait a couple days to install the new wheels.

August 11, 2025
Unprompted review
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Reply from Fitment Industries

We are glad to hear you're happy with your new wheels! We understand the frustration about availability and hubcentric rings. Your feedback helps us improve.

Rated 5 out of 5 stars

Great company with great communication…

Great company with great communication and fast shipping. Great product and selection at a reasonable price. Would recommend to anyone.

September 1, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Wheels are perfect

Wheels are perfect, arrived super fast with incredible customer service! Will definitely order from Fitment Industries again!

September 12, 2025
Unprompted review
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Reply from Fitment Industries

Your positive feedback means everything! Thrilled the wheels arrived quickly with great service. Thank you for choosing us!

Rated 5 out of 5 stars

Wheels and tire package was the way to…

Wheels and tire package was the way to go, they got here fast and no damage.

September 1, 2025
Unprompted review
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Reply from Fitment Industries

Thanks Albert! Great to hear your wheels and tire package arrived fast with no damage.

Rated 5 out of 5 stars

Order came quick and tires were mounted…

Order came quick and tires were mounted and balanced correctly with no issues. Was missing a hubcap sticker and the customer service was fast and very helpful!

September 12, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We are delighted to hear your order arrived quickly and service was helpful with the missing hubcap sticker!

Rated 5 out of 5 stars

Great site with great options

Great site with great options. Easy transaction and fast shipment. Overall very happy with the service and product.

September 2, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your feedback!

Rated 5 out of 5 stars

Ordered right before Labor Day weekend…

Ordered right before Labor Day weekend and they came that week. Even called me to see if I needed tires and made sure everything was correct. Wheels look great.

September 8, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We're happy to hear you had a great experience with us! Thanks again for your support!

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Great selection and prices. Received my wheels fast.

September 3, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Jerry - Thanks so much for your feedback!

Rated 5 out of 5 stars

Great experience!

Received on time, as described. Tires were mounted and ready to go!

September 6, 2025
Unprompted review
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Reply from Fitment Industries

Bryan - We're happy to hear everything went well. Thanks again!

Rated 5 out of 5 stars

the BEST!

the wheel i needed was back ordered and supposed to take about 3 months to get to me. somehow, fitment got it to me just about that week i ordered it. couldn’t be happier. fitment actually cares about their customers and it shows especially now to me.

August 28, 2025
Unprompted review
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Reply from Fitment Industries

Summer - Thanks so much for your support!

Rated 1 out of 5 stars

dont buy from them

dont buy from them. overpriced, cheap quality and zero customer service

May 27, 2025
Unprompted review
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Reply from Fitment Industries

Cameron - We're sorry to hear you had a poor experience. However, when looking into your order, it was found that the likely reason that this review was posted is due to a warranty being denied. The warranty claim sent in was for flaking/damage to your wheels which was ultimately denied by the manufacturer due to the damage being from debris. This was associated with the slightly stretched tires that were purchased as manufacturers can at times, deny claims due to stretched setups and the variables they entail. While we do apologize for any inconvenience, please note that the coverage and claim are both completely handled by respective manufacturers. We'll be reaching out to provide further information about this as well. Thank you.

Rated 5 out of 5 stars

My wife bent a rim and I needed a…

My wife bent a rim and I needed a replacement (we had put aftermarket wheels for fitment on the car) they responded quickly and shipped the wheel and tire out quickly

August 22, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We're glad we could help out, Patrick! Thanks for your support!

Rated 5 out of 5 stars

2021 Ford Expedition Platinum 24x10 Experience

Website is easy to use and communication throughout my purchase process was prompt. I will continue to shop with Fitment Industries in the future. Thanks guys!

August 15, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Hi James - Thank you for your feedback! Looking forward to working with you in the future.

Rated 1 out of 5 stars

Customer bought a custom set of wheels

Customer bought a custom set of wheels. Wrecks car so I am tasked with securing two replacement wheels. I talked to the cs rep. He pulled up the original invoice. Verifies the information on the wheels and the custom offset needed. We get the wheels and open the box and they are wrong. I called customer service and they confirmed that they nelgected to relay the offset info to the manufacturer. Their mix up. I was sent an email saying I need to sign a promisory note to get the correct wheels shipped. Of course that wasn't included in the email and I had to call to get the note emailed to me. I filled it out and sent it back on 8/20/25. Fast forward to today 8/27/25, I contact then for an update and they haven't even sent the order for the new wheels. I have a customer about to lose his rental and I have no wheels.

August 27, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Chris - We're sorry about any inconvenience and we're more than happy to explore this a bit more. We are having some difficulty locating an invoice so could you please reach out to us at wheels@fitmentindustries.com with the subject line "ATTN Customer Service Manager"? Thank you.

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