Fitment Industries Reviews 

302
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting that items like wheels and tires arrive in perfect, blemish-free condition and fit as expected. Many people highlight the exceptional packaging, which ensures products are well-protected during transit, often arriving earlier than anticipated. Reviewers frequently mention the professional and helpful customer service, appreciating assistance with fitment, order updates, and quick resolutions. However, some customers noted issues with orders, such as packages sent to incorrect addresses or missing items. A few also experienced unhelpful customer service, with reports of unfulfilled refunds or slow communication. Additionally, some reviewers received products that did not fit, were damaged, or were not as described.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the fast delivery and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Consumers find order to be positive, with many reviewers praising the ease and speed of the ordering process,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing extreme satisfaction with the condition... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the exceptional communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 3rd time I’ve used Fitment Industries and each time they’ve made the process easy from start to finish. The website is user friendly on a computer and a phone which is great. They package... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

302 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(302)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and accurate info.

The advise was accurate and the fitment is good. The BBS wheels arrived in good condition and on time. They even came with the PFS rings and lug nuts, which I didn't expect.

September 11, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support and we're glad we could provide a quality experience!

Rated 5 out of 5 stars

Great Wheels and Coilovers – Service Good, But Needs Faster Updates

Ordered a set of wheels and BC Racing coilovers. The wheels arrived on time and in perfect condition—exactly as pictured on the website. The photos were super helpful in making my decision.

The coilovers were delayed, but that was due to UPS and not the seller. However, the order status on the website wasn’t updated promptly, which made it harder to track where the delay was coming from. Hopefully, they improve that part of the process so customers can stay in the loop more easily.

Overall, great products and service—I’d order again!

September 19, 2025
Unprompted review
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Reply from Fitment Industries

Ken - Thanks so much for the feedback! For context on the tracking, there is a link directly to the carrier's page on our tracking page to follow along with their updates. We're unable to integrate their tracking into our website but we'll continue to look for ways to improve. Thanks again!

Rated 5 out of 5 stars

Good Experience

Arrived on time, good packaging, good experience.

September 26, 2025
Unprompted review
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Reply from Fitment Industries

We appreciate your support!

Rated 4 out of 5 stars

shipping was great but my wheels did…

shipping was great but my wheels did come scratched up from putting the tires on but other then that everything was easy going

September 26, 2025
Unprompted review
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Reply from Fitment Industries

Max - Feel free to reach out to us at wheels@fitmentindustries.com so our team can take a look at the damage. Thanks!

Rated 5 out of 5 stars

Fast shipping

The overall experience was positive, with the wheels presenting an appealing aesthetic. However, the wheels were not properly balanced, which is a concern. I am otherwise satisfied with the product and will contact customer service to inquire about reimbursement for the balancing service.

September 27, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support! We'll be happy to assist with the reimbursement of the rebalance and you can reach us at wheels@fitmentindustries.com for our team to assist. Thank you.

Rated 5 out of 5 stars

Great service

Great service, great prices, and fast delivery. I will be buying again soon.

September 26, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your feedback!

Rated 5 out of 5 stars

I did a lot better f shopping around…

I did a lot of shopping around for wheels and tires. This site was much easier than most to navigate. They also had better pricing on what I was looking at than any other site. Shipping stated it would be about two weeks but wheels arrived in 8 days. Packaged very securely. Tires mounted and wheels balanced. Couldn’t be happier!

September 15, 2025
Unprompted review
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Reply from Fitment Industries

Great to hear we could provide a quality experience! Enjoy the new shoes!

Rated 5 out of 5 stars

Amazing Service

Delivered fast even though there was a damaged part that delayed the shipment only got here 2 days late! 3 of my wheel caps were also missing but after talking to support they were super fast and responsive to get it handled and had them shipped literally the next day! Amazing service and response times, will be shopping here for all my future wheels!

September 25, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support Colby!

Rated 5 out of 5 stars

5 stars for packaging and handling 🌟

5 stars for packaging and handling 🌟
The fedex guy snuck my wheels right behind the backyard fence. A+ for security but also I waited like an anxious dog all day and he didn’t even knock! A bit odd. But for fitment, Packaging was perfect and my wheels had no damages at all!

September 22, 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great feedback!

Rated 4 out of 5 stars

Very fast shipping

Very fast shipping, and correct product received, a little pricey though.

September 23, 2025
Unprompted review
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Reply from Fitment Industries

Thanks for your support!

Rated 5 out of 5 stars

Excellent service

Excellent service. When the tires I originally ordered for my wheel/tire combo turned out to be discontinued they contacted me almost immediately and offered me several other options to choose from, corrected the order and got them shipped out at lightening speed.

September 5, 2025
Unprompted review
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Reply from Fitment Industries

Timothy - We appreciate the feedback!

Rated 4 out of 5 stars

Quick delivery but ETAs are Skewed

Delivery was quicker than anticipated which was both great but not. The shipping status never updated after purchase but the eta was posted but then the tires I ordered showed up the next day after purchase and I wasn’t expecting it and the delivery driver didn’t ring the doorbell and left them in my driveway. The delivery was quick but updates would have been nice because if I wasn’t home and they ended up stolen that would have been another story. The wheels came on time but I didn’t inspect them which was my fault so after I installed them I realized there was a chip in one of them. It’s small and barely noticeable but still sucks. Other than that though the site is easy to use and the selection is broad and prices are not crazy. Love my wheels and tires!

September 8, 2025
Unprompted review
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Reply from Fitment Industries

Thanks for your support, Franny!

Rated 5 out of 5 stars

Perfection

They didn’t have enough stock or the wheels I ordered but where able to find me a set that was pretty much identical, tires came balanced perfectly and not a scrap on the wheels, customer service was top tier and they respond quick same day within the hour. I can say I will be using fitment industry’s again 🙌

September 12, 2025
Unprompted review
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Reply from Fitment Industries

Enjoy the new shoes, Spencer! Thanks again for your feedback!

Rated 5 out of 5 stars

Great selection and prices, perfectly balanced, fast free shipping = happy customer!

I was able to find an affordable set of wheels and tires when all other sites had very poor selection. They seem to be well balanced, they were all inflated to within 5 psi of each other, and they were very robustly packaged for shipping. My set came a few days earlier than expected, no issues at all so far. I've put a bit over 100 miles on my new Hankook 4S2s, and they are nearly silent at highway speeds. Thank you, Fitment Industries!

September 14, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support, Ben!

Rated 5 out of 5 stars

Easy order process fast shipping right…

Easy order process fast shipping right to my door I would recommend this company if your looking for a seamless experience

September 2, 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great feedback and we're happy to hear we could provide a quality experience!

Rated 5 out of 5 stars

Rims came perfect

Rims came perfect, not a scratch on them as well as balanced precisely, they came early as well with all locking lug nuts and a lug nut key, i added tpms on after i placed the order and the representative was super chill

September 12, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Ordering lowering springs for my car

Ordering lowering springs for my car, they came in perfect condition and took literally 2 days to get here with no problems!

September 10, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support, Ethan!

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