Morgan Tri-Max Free Standing Punch Bag With Numbers XL × 1 Order #62860 The seller was receptive, responsive and resolved the issues I had with the product I received in a timely and satisfactory m... See more
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Nothing superbly different about this online shopping experience than any other. Everything was straightforward and site was very easy to navigate. They are quick on emails so that is good and my pack... See more
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When ordering the shipment stated delivery would be in January.I bought this for a Christmas gift. It’s now April and I’ve just had a shipment confirmation. Communication with staff was good but the... See more
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Ordered from fitness hero been over a week and still haven’t gotten my order. Not really impressed, can honestly say wont be ordering from these guys again. Just to follow up on your reply. As a... See more
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Company details
Written by the company
Here at Fitness Hero our main focus is to bring the very best quality gym & fitness equipment, industry leading supplements & excellent quality apparel to our customers, all at competitive prices. W We pride ourselves on being extremely customer centric and always do our utmost to give you the experience you deserve from an online retailer. When you shop with us, you can be assured of: A wide Range of High Quality Fitness Equipment World Class & Industry Leading Supplements & Nutrition Personal and Friendly Customer Service Free Local Delivery - Within 15km* Click & Collect Available Fast & Affordable Shipping - Australia Wide Excellent Value for Money
Contact info
Unit 17, 2 bishop street, 2044, St Peters, Australia
- (02) 8021 7958
- hello@fitness-hero.com
- fitness-hero.com
3.2
Average
112 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Easy and straightforward
Nothing superbly different about this online shopping experience than any other. Everything was straightforward and site was very easy to navigate. They are quick on emails so that is good and my package has apparently already been shipped and it's only been a day.
January 9, 2022
Reply from fitness-hero.com
Hi Taylor, thanks for taking the time to review us. It's great to hear your shopping experience was straightforward and we hope you enjoy your equipment when it arrives! Thanks again, Fitness Hero
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Very helpful and professional
Very helpful and professional - high quality products. Really happy with the dumbbells I purchased and will purchase from Fitness Hero again!
January 6, 2022
Reply from fitness-hero.com
Hi Peter, thanks for such a great review! It's so good to hear you were happy with our service and the equipment was up to your expectations! Anything we can help with in the future just let us know, thanks again, Fitness Hero
Olympic Weight Plate & Barbell Holder
I have yet to build my rack but ordering and collecting was smooth and fast
January 4, 2022
Reply from fitness-hero.com
Hi Mark, thanks for taking the time to leave us a 5 star review! Great to hear you're happy with the service, if you need any help with the rack don't hesitate to get in touch! Thanks again, Fitness Hero
Fast, friendly and in stock.
I've been waiting for months at two different online fitness shops to buy a barbell and some plates. I bumped into Fitness Hero and they had everything I wanted in stock. I ordered during the Xmas holidays but as soon as the public holidays were done, I received notification that morning my equipment was ready for pick-up. Friendly service on site and good quality equipment. I'll be back.
December 31, 2021
Reply from fitness-hero.com
Hi Darin, thanks so much for taking the time to leave us such a great review! It's so good to hear you got all the equipment you wanted so fast and the team looked after you well. Thanks again, Fitness Hero
Reply from fitness-hero.com
Thanks for taking the time to leave us a 5 star review! It's great to hear you were pleased with the service. Anything you need in the future just let us know! Thanks again, Fitness Hero
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Mind blown 🤯
The day before Christmas Eve, 4.45am I placed my order, it was delivered before 4pm....🤯 officially mind blown.
Thank you so much for a wonderful service
December 23, 2021
Reply from fitness-hero.com
Hi Gemma, thanks so much for leaving such a great review! We're so glad you were pleased with the service, anything you need in the future don't hesitate to get in touch! Thanks again, Fitness Hero
Reply from fitness-hero.com
Hi Nate, thanks for the 5 stars! Good to hear you had no issues and hope you enjoy your products. Anything else you need just let us know, thanks again, Fitness Hero
Great customer service
After late delivery and some concerns over the quality of my dumbbells, the guys at Fitness Hero emailed me confirming they had changed their supplier and offered to exchange the dumbbells.
I honestly couldn't be happier with the outcome with the excellent quality in the new pairs of dumbbells plus an additional pair of 7KG DBs I picked up on site on the day.
The customer service was excellent, the quality of the gear is excellent and I'll be back for more.
Thank you Fitness Hero
December 7, 2021
Reply from fitness-hero.com
Hi Darryl
I am sorry to hear you had an issue with the products you received. We accept that the delivery was too long, unfortunately part of the order was a pre order item and almost all of our shipments have been delayed due to several reasons out of our control. We always try to keep customers up to date as much as possible, and refunds are always offered.
In regards to the different handles on the dumbbells. We have switched suppliers over the last few months to improve the quality of the products we are selling, we have noticed issues previously with certain products so we sourced a better supplier. Unfortunately it would appear there was some crossovers on some items.
We were not made aware of this issue with your order, had we been notified we could have rectified the problem and swapped them for the new range. We are still happy to exchange any of the products you are not happy with.
If this is something you would like to arrange please get in touch with us and we will be happy to assist
I am sorry your experience was not as expected. We are always looking to improve the quality of our products and level of service we give to customers. We will take this negative feedback and use it constructively moving forward.
Please don't hesitate to contact us if you have any questions
Kind regards
Carl
Great customer service
There was a delay is my delivery but the team contacted me straight away and offered me a gift voucher. Great communication and very apologetic, awesome customer service
November 29, 2021
Reply from fitness-hero.com
Hi Andrew, thanks for leaving us such a great review and thanks again for your understand with the delivery delays! Anything you need in the future just let us know. Thanks again, Fitness Hero
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Reply from fitness-hero.com
Hi Abbie
I hope you are well. I am a little upset that you felt the need to leave a 2 star review following the purchase.
The item you ordered was a pre order item and the eta is only estimate and unfortunately the world right now is in the midst of a shipping crisis. We have tried to be as honest and transparent as possible. The container of dumbbells has not even arrived to us yet, it is due today and we are sending it out within an hour of us receiving the order. We are and have been doing all we can to get orders to customers as quickly as we can.
Unfortunately a lot of the delays are out of our control and we have to be patient, we can offer a full refund if you would prefer not to wait as we have offered previously.
Feedback like this can be very damaging to a small business and we are working as quickly and as hard as we can.
Please let me know if you would like to cancel the order
I do apologise about the inconvenience and delays.
Kind regards,
Great quality and value for money
Great quality and value for money. Great communication too with the current shipping delays in Australia.
November 8, 2021
Reply from fitness-hero.com
Hi Carine, thanks for leaving us such a great review! So good to hear you're enjoying your equipment, looking forward to helping you out with some more gear soon! Thanks again, Fitness Hero
Great customer service
Great customer service so helpful and answered email on a Sunday! Very impressed
October 21, 2021
Reply from fitness-hero.com
Hi Jennifer, thanks for your 5 star review! We're so happy you were impressed with our customer service, anything you need in the future don't hesitate to get in touch! Thanks again, Fitness Hero
Great service
Great service! I understand the delays, there’s not much we can do about the impact of the pandemic on everything. Very friendly guys, thank you.
October 20, 2021
Reply from fitness-hero.com
Hi Maurice, thanks for taking the time to leave us such a great review! We appreciate your understanding with the delays, it's customers like you keeping businesses in business! Anything you need in the future don't hesitate to get in touch, thanks again, Fitness Hero
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These guys are great to deal with and…
These guys are great to deal with and the gear is great quality.
October 17, 2021
Reply from fitness-hero.com
Hi Matt, thanks for your awesome review! Great to hear you're happy with our equipment and service, looking forward to helping you out with more gear in the future! Thanks again, Fitness Hero
Reply from fitness-hero.com
Hi Max, thanks for the 5 star review! Great to hear you're happy with the equipment, was a pleasure helping you with your order anything else you need let us know! Thanks again, Fitness Hero
Dumbbell rack jackpot, I’m very happy
Ordered the dumbbell rack and am extremely happy with the quality and structure of it.
Easy to assemble and looks great.
Delivered when promised
Will definitely be using fitness hero again
October 6, 2021
Reply from fitness-hero.com
Thanks for such an awesome review! So good to hear you love your products and the delivery was prompt. We look forward to helping you out again with some more equipment! Thanks again, Fitness Hero
Reply from fitness-hero.com
Hi Tan, thanks for your 5 star review! It's great to hear you're pleased with the product you ordered and it arrived in good time! Thanks again, Fitness Hero
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Great customer service and outstanding…
Great customer service and outstanding service and equipment highly recommend if you are looking for any equipment look no more
October 1, 2021
Reply from fitness-hero.com
Hi Darren, thanks for taking the time to leave such an awesome review! It's great to hear the team looked after you so well and we look forward to helping you out next time you need some more equipment! Thanks again, Fitness Hero
Great to deal with
Great to deal with. Products are as described and of good quality. Prompt delivery. Will definitely be buying more
September 30, 2021
Reply from fitness-hero.com
Hi Kim, thanks for such a great review! We're so pleased to hear you're happy with the products and our delivery and customer service was up to your expectations! Anything else we can help you with don't hesitate to get in touch, thanks again, Fitness Hero
Great customer service
September 29, 2021
Reply from fitness-hero.com
Hi Dom, thanks for the review! Great to hear you're happy with our customer service, we look forward to helping you out with some more equipment soon! Fitness Hero
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