Five Star Autocentre Reviews 717

Excellent knowledgeable service. Solved a complex promlem with ease. Excellent customer service.

Really good communication, reasonable pricing and excellent customer service. Card repaired on time and saved a lot compared to the main JLR dealership quote. Thank you

Had to swap the time of dropping off the car the day before which they were able to change and they are always friendly and personable

I don't do reviews but these people are great. Keep you fully informed and are honest and friendly. Not necessarily cheap but brilliant value and as helpful and kind as you can expect a service centre to be. N x

Extortionate £523.02 to put on some discs and brake pads .
Had to go with it couldn't get it in P M autos my usual honest garage and i use my van for work.
Never again 😒

Kept well informed through out my service and MOT as well as clear break down of pricing.

Extremely friendly service as well

Took my car Merc GLA to Five Star after 3 other garages (including main dealer) couldn't point to exact cause of issues was having for over a year (GPF filter getting clogged triggering engine warning light on the dashboard). The process they went though was very thorough, they were open on honest of the finings and expectation. Once they got to the bottom of the issues and fixed it (thermostat housing sensor) it was like driving a different car. They are not the cheapest garage (still cheaper than main dealer) but you really get what you pay for and they're worth it. I mainly dealt with Emma and Asif, rest of the staff are really nice and professional too. Highly recommend

5 Star Autocentre Ltd
The Triangle, Allen Row, Paddock,
Huddersfield, West Yorkshire HD1 4RN

I recently purchased tyres from Black Circle which were delivered to 5 Star Autocentre. From the moment I arrived today, I was greeted by the warm and welcoming staff, particularly the manageress Emma Keighley and receptionist Nikita. They made the entire process seamless and effortless. The head mechanic, Matt, along with David, were incredibly knowledgeable and went above and beyond to ensure everything was perfect.

I truly wish I had discovered this garage sooner; the level of care and professionalism they provided has left a lasting impression on me. As a result of this fantastic experience, my family and I will be returning to this garage for all our car needs in the future. I have already begun sharing my positive experience with friends and family, and I wholeheartedly recommend 5 Star Autocentre to anyone in need of car services.

Thank you, Emma, Nikita, Matt, and David, for your outstanding service!

Best,
Masood

Very impressed with the service, have used a few times now as a trade customer and can’t seem to do enough & in a very timely manor. Will continue, cheers Jonathon

Just wanted to say a big thank you to Asif, Emma and the rest of the team at Five Star and the car valeting guy, superb service from start to finish, ending up costing a bit of money, but repairs always do, thanks again peeps, everything is working again and the car is lovely and clean too

Although 5 star had a backlog of cars to work on due to obtaining parts issues when i took my car in , they did their utmost to fix my car , the staf worked overtime on a friday night so my car would be ready first thing saturday morning.Staff were helpful , friendly and courteous.Whatsmore my car had been cleaned in and out on collection , i have never had that before from a garage .The bill was quite a shock though .

Great service

Have been using 5 star autos for a couple of years now, after having trouble finding a reliable garage. Had a couple of jobs done by them previously to starting to use them for all my cars needs. Emma is great at giving you all the details and costing at the start and keeps you informed all the way. As I use my car for work, I have found if any issues have developed they always get me booked in very quickly. Trying to get booked in at other places,it could take a few weeks when I use to use the main dealer.

Absolutely honest business, bring my C1 to them every time I need her looking at and have never been disappointed. Open and transparent when things need doing and what the costings are. I am a repeat customer and will continue to be so.

Cannot begin to tell you how helpful these guys were. We had an issue with a car bought from a dealership and Emma helped us with the entire thing. Getting on the phone and speaking to the dealership and warranty company to ensure we got exactly what we needed when we fro fobbed off.

They went the extra mile and some and could not rave about their service more!

I always receive the best advice and support from the team at 5 Star Autocentre. Asif, Emma and Nikita make us feel valued and appreciated. Always receiving the best quality work in a timely manner. When, as I do, you rely on your car for your business, you need a garage that is responsive to your needs. For me, that’s 5 Star.

I arranged a service and MOT through Five Star's website and booked the car in at the end of February 2025. I also asked the garage to have a look at the boot, because it wasn't opening. They checked this before the MOT started and as part of that check they decided that it needed a new BCM. For a reason that I don’t understand the car that needed one of the door latches repaired as well the repairs were done and paid for and the car passed its MOT.

I then drove the car for a period of time (about 2-3 weeks), but almost immediately found issues with it. The lights in the boot kept flashing whilst I was driving and the bonnet latch kept reporting that it was open. I returned the cat to the garage, who then tried to charge me nearly £300 to fix the bonnet latch. After complaining, they did this repair free of charge.

At this 5 star reported that there was an issue with the BCM they had received from Ford and that my car would have to go to the Ford garage. I found this incredibly unusual. Five star offered to book this in for me, but I decided I would take the car and book it in.

I dropped the car off with Ford on the 11th of April and haven’t had use of it since (it is now November). Five stars have insisted that it is safe and drive-able throughout this time period, but I don’t understand how they can say that when they haven’t been aware of everything that the Ford garage has done with it. In August for example I tried to pick the car up from the Ford garage only to find out that the car didn’t lock and to have an update from Ford to say that they are ordering new locks for the car. I can’t drive a car that won’t lock!

Five Star suggested I contact RAC ADR, because they are an approved garage, This has been frustrating for two reasons; (1) my car is not fixed and (2) when I formally complained Five Star suggested in their response that I had agreed to a settlement already, which was not true.

Update - Five Star have given 3 different responses to this review, but I am responding to this text specifically: "Throughout, we have followed the correct manufacturer and warranty procedures and offered the option of RAC ADR for independent review, who confirmed that we acted appropriately and in the best interests of the customer." RAC ADR's last contact with me was to request a technical report and included the words "Once received, I can start ADR." This was September and because the issues with the car have not been resolved, no report can be produced. I am not sure how ADR can have confirmed that they "acted appropriately" when it hasn't started. RAC ADR have not confirmed this to me.

Update 20/11 - RAC ADR have confirmed "I can assure you I'm the only person at the RAC who reviews these types of disputes under our ADR service and I've not had any contact with this garage about your complaint. I can therefore confirm I've not informed the garage they've acted appropriately. "
This means that at best Emma's response in misleading.

Five star once again provided a great service last week. MOT and a repair all carried with the best of advice, great workmanship, I have taken my car here for a few years and have always received the best service a customer could require. Great communication throughout, the best workmanship. Why do I keep going back, because of all of all the above.

Emma is always very positive and remembers your name . Asif is brilliant so are the rest of the mechanics/valeted. I would not go anywhere else. Been going to five star for 6 years now.

First time I have used five star auto centre, I have to say the whole experience was very professional, competitive price, great customer service, my electric car had full service they even washed and vacuumed the car. Will definitely be using this garage next year.