Fix Auto Braintree has just repaired my Sprinter Van recommended by my Insurer Admiral, following rear damage to the Barn Doors and rear Step. The initial comms and booking in was clear and easy... See more
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So helpful, fab service and customer service is amazing. Collected our vehicle promptly and returned back to us. Kept us up to date. Thank you for a great service
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I was very impressed with the company. Fix Auto have been very professional and friendly, right from the start. The driver, who picked up, and delivered the vehicle was friendly and professional.... See more
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Super quick turnaround. Within 2 weeks of our accident Fix Auto had collected vehicle, fixed it and returned. Not only that but bonus points as it had been cleaned and valeted! They kept me well info... See more
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Company details
About Fix Auto UK - Fix Auto Braintree
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
East St, CM7 3JW, Braintree, United Kingdom
- 01376 312102
4.6
Excellent
168 reviews
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Very professional service
Very professional service, they came and picked and delivered my car back. Checked repair excellent job, also car had been cleaned.
January 12, 2026
Reply from Fix Auto UK - Fix Auto Braintree
Lorraine Courtman,
We're happy to hear you received professional service with the collection and delivery of your car. It's great to know you were pleased with the repair and cleaning.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
The whole process was excellent.
The whole process was excellent.
All the staff members I had dealings with were extremely polite, professional, had a sense of humour and did exactly what they said they would.
All time scales were achieved or bettered.
The quality of the repair was first class and my vehicle was returned in "as new" condition.
I wouldn't hesitate in recommending Fix Auto UK
December 24, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Anthony Backler,
We appreciate you highlighting the politeness and professionalism of our team. We're happy to hear that the repair quality met your expectations and that you would recommend our services.
Fix Auto UK
Kept informed through out while my car…
Kept informed through out while my car was being repaired and made the whole process very easy and stress free
December 1, 2025
Reply from Fix Auto UK - Fix Auto Braintree
We're happy to hear that you found the repair process easy and stress-free, and that we kept you informed. Thank you for your positive feedback.
Paul Shelton, Fix Auto UK
Brilliant
The insurance. The service was very good the work carried out was first class 👍
November 26, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thankyou for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, its feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Braintree
Brilliant almost perfect
Fast, effective, responsive. Only thing stopping 5 stars was the courtesy car smelt like an ashtray.
November 27, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good morning,
Thank you so much for your great review! We’re really pleased to hear that you found our service fast, effective, and responsive.
We’re sorry to hear about the smell in the courtesy car — that’s not the standard we expect, and we appreciate you bringing it to our attention. We’ll make sure this is addressed with our team so future vehicles are checked more thoroughly before handover.
Thanks again for your feedback, and we hope to earn that fifth star next time!
Kind regards
Fix Auto Braintree
It took 10 working days to fix a small…
It took 10 working days to fix a small scratch and even after that paint is missing between the bumber joints which I have explicitly showed before handing over the car. Any way I had to sign and take the car back as I can't again wait for 10 more days.
I have got the courtesy car which doesn't fit highways and I need to travel office 3 times a week.
I have to spend 25£ on fuel for 200 miles where as with my electric car it would have been just 4£.
Overall I am not satisfied.
November 27, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good morning,
Thank you for your feedback, and we’re sorry to hear that you were left dissatisfied with your recent experience.
Regarding the repair timeline, we did encounter complications with the ADAS (Advanced Driver Assistance Systems) calibration, due to the vehicle being a new model, which unfortunately extended the time required to complete the work. We understand how frustrating delays can be, and we appreciate your patience while we ensured the vehicle was repaired safely and correctly.
As for the courtesy car, these are arranged through your insurance provider, who determines the category of vehicle supplied. We simply provide an A-class vehicle in line with those insurance terms. We understand it may not have met all your usual driving needs, and we apologise for any inconvenience caused.
If you would like us to review the remaining paint concern, please contact us directly and we’ll be happy to assist further.
Kind regards
Fix Auto Braintree
Very pleased with the service
Very pleased with the service, the repair was carried out quickly and efficiently.
November 7, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you are happy with the repairs done and service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Firt class service
Firt class service, prompt,very polite , and the important thing is ,the wopk is good .
November 14, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you are happy with the repairs and service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
They were polite efficient…
They were polite efficient understanding and listened to you nothing was a problem great service thanks to everyone.
October 22, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you're happy with the repairs and service.
Kind Regards,
Fix Auto Braintree
Very fast repair,
Very fast repair,
Car collected early,
Excellent comms.
First time used Fix Auto - excellent experience
Thanks
October 10, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review. We're glad you're happy with the repairs and service provided.
Kind Regards,
Fix Auto Braintree
We needed a bumper painted quickly
We needed a bumper painted quickly, our vehicle is used daily and therefore this had to be priority.
We ordered the bumper and got it delivered directly to the Braintree site and we had a painted bumper back the next day.
The job was executed quickly and efficiently ensuring the procedure was painless.
Paint job was 👌🏻 which was important considering the vehicle was less than 6months old.
September 11, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you're happy with the service and could get your car back on the road quickly with the newly painted bumper.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Professional and easy to deal with
Professional and easy to deal with, quick pick up and car back before expected date
October 2, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad to hear you're happy with the service provided.
We will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
collection issue
The only issue I had was the collection point. I’d specifically given my work address for the collection/delivery of courtesy car and the driver (who was very pleasant) was directed to my home address. Exactly the same thing happened when they delivered my car back to me. Fortunately it was the same driver and he had the sense to come to my office. Other than that the work was of a good standard and I am pleased with the repair.
September 10, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us feedback. We're glad you're happy with the repairs and standard of repair. However, we're sorry to hear there was confusion with the collection & delivery address. We will speak with the team and assure this doesn't happen again.
Kind Regards,
Fix Auto Braintree
Great communication but repair not fully completed
My car was damaged by a falling tree branch in high winds. It took out my wing mirror, the front grill had part of a branch embedded in it and there were a lot scuff and scratches with some minor dents. The car was collected quickly and throughout the repair there was good communication over progress. My car returned 16 days later but on close inspection there were still a couple of dents along the front bumper so the car was returned. The manager called to apologise but estimated I would have to wait an additional week for its return to me. Disappointing- I am not sure how it passed inspection
October 3, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Afternoon,
Thank you for taking the time to leave us feedback.
We will be in direct contact with you once your car is complete.
In the meantime, please do not hesitate to contact us for further updates.
Kind Regards,
Fix Auto Braintree
Another impressive well done repair.
Another impressive well done repair.
I have used this company a few times [not always the same branch] but they are consistently top notch, no issue in recommending them 100%. They always keep you informed & are well organised. thankyou so much.
August 30, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service provided.
We will be sure to pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Very helpful and a job well done
September 22, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review.
We're glad to hear you're happy with the service provided, we will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Braintree
Polite & honest people, great result in 7 days
I needed a minor repair following a bumped bumper!
The ladies on the phone were so polite and helpful. Easy to talk to someone of/when needed.
The guy who picked up and dropped off my car was a lovely person too. Result was exactly one week I had my car back with zero cracks or scuffs on bumper and lovely polished paint work!
They really looked after it and me, so big thank you to everyone involved. It was a minor job but nonetheless, wouldn't hesitate to use them again although it is the insurance approved one so I didn't 'choose' this time. Thanks!
September 15, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you're happy with the service provided and the result of the repair. We strive to provide the best possible experience, its feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Braintree
Great service
Great service, excellent repair to my van, friendly staff, got the van back quicker than planned, highly recommend
September 9, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review.
We're glad to hear you're happy with the repair and service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Very efficient
Initial booking was very straight forward and efficient and collection driver was punctual and helpful. The repairs were completed extremely quickly so much so there was no communication to advise that they had been authorised and an expected completion date so there was some confusion with arranging the return of my vehicle, however it all got resolved.
August 22, 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the service provided however, we're sorry to hear you experienced some confusion with the time scale and being kept up to date. This will be looked in to.
Kind Regards,
Fix Auto Braintree
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