Fix Auto UK - Fix Auto Inverness Reviews 

Thank you for fixing our car so quickly. We only put the car yesterday and its ready for a collection today! Thank you for cleaning the interior also. I didn't expect that. Super fast service and easy communication. 5star!

My car required returning for 2 items to be attended to that were missed when the car was in for repairs the first time.
These items were fixed within 2 hours of dropping the car off which was very helpful because I live over 2 hours from the workshop.
However, because the items were missed the first time, this meant an extra round trip of 150 miles to the workshop. A more robust checking procedure may help to avoid items being missed.
Staff were always courteous and polite and work done to a good standard.

Repair seems very good. Car looks as good as before. Company kept us updated, well informed. Happy with it.
Exhaust fell off on the way home but that wasn't part of the repair.

Good communication, neat work.

Excellent service from Fix Auto Inverness. They did a massive job on my car and the quality of work was outstanding. What impressed me most was that they always kept to the agreed timeline and kept me updated throughout the process. A special thanks to Shannon for all the assistance from start to finish. She was very helpful, professional, and made everything stress-free and easy to deal with. Highly recommended to anyone looking for reliable and top-quality auto repair service. Thank you again to the whole team at Fix Auto Inverness.

I had the pleasure of dealing with an incredible young lady, Shannon, and I honestly can’t praise her enough. She went above and beyond to make sure my car was booked in and repaired as quickly as possible, while keeping me updated on a regular basis and happy to answer any questions i had regarding the repair

Shannon was professional, polite, attentive, and genuinely caring throughout the entire process.

Outstanding customer service, and Shannon is a real credit to Ashgrove. Thank you again.

Car was delivered when promised and business has a progress update link. Friendly team

First-class service from start to finish. Everything was explained clearly, and all issues were dealt with professionally. My car came back looking as good as new. Shannon was incredibly helpful and friendly throughout the entire process, always happy to answer any questions I had about the repairs. I also really appreciated the regular updates and excellent communication throughout. Outstanding customer service — I would highly recommend Ashgrove for vehicle repairs.

Really great communication throughout. Very easy to change our date and a fast service. Great repairs carried out.

Great customer care and communication.

From the moment we were contacted regarding our car repair we found the staff to be very courteous and knowledgeable.
We delivered our car and a courtesy car was waiting. We did not have to wait for it.
When we were told our repair had been completed we were surprised at the speed of the repair. We would not hesitate in recommending your Company.

Fantastic service, extremely helpful, quick turnaround along with a great finish. Shannon the receptionist was polite, lovely and kept me updated daily. Very helpful and a credit to the business. Would recommend this garage to anyone. Well done Shannon for your professional attitude and great customer service.
Thanks again

Had my van in for a small repair here via my insurance. Waited over 2 mths for a slot to get it in due to them being too busy. The assessor was friendly and knowledgeable, the workshop/bodywork guys did a good job of the repairs and all other staff were helpful and friendly.

However, I would not use Ashgrove again due to the main reception woman, Shannon I believe, who was a nightmare to deal with. She was unhelpful, abrupt, and actually quite aggressive and even rude at times. It got to the point I didn't want to speak to her as I shouldn't have to deal with someone like that. Being on the front of house her job is to be the face of the company while dealing with customers/clients, she is not a people person at all and gives a terrible impression. Her attitude stinks. When I collected my van luckily I was able to deal with the other woman on reception, who was lovely, polite and helpful. Maybe Shannon should be demoted and the other girl promoted to her position instead? I would not return again in the future if Shannon is still there. In addition, the courtesy van I was given was not fit for purpose, it had 2x engine management fault and, a service light on in the dash. The brakes had issues too as there was vibration /wobble in the steering when braking. I had to use it as little as possible and organise lifts from mates where I could as it felt unsafe and I was worried it would break down and leave me stranded.

Good service. I was able to take my vehicle before all the repairs were completed and return it to be completed when the missing part arrived.

You had my car for 2months. This was after a previous inspection to estimate damage and parts needed.
Courtesy car was not fit for my requirements.
Staff lovely and helpful

Quick and no fuss done a dusted no huge forms fill in and promptly dealt with.

Repair was done to standard but initial finish date given was delayed by another week. Trying to get the van back was a saga. I got the e-mail saying ready to pick up on the Thursday but because the invoice with the excess plus VAT wasn't ready I couldn't get the van (which we were in a desperate hurry for as we had a deadline to use it for a job) until the following Tuesday and that was only because our insurers put a complaint in about the delay. If we weren't VAT registered maybe we would have got sooner as the excess amount was set and easy to calculate.

Excellent service was kept up to date on progress and very pleased with the repair

GREAT; ALL DONE FAIRLY QUICKLY, DECENT STANDARD, KEPT INFORMED BY GREAT STAFF.

Long wait for the car to get booked in then date was changed to further away