Shannon dealt with my repair booking from start to finish, she was absolutely brilliant. When there was a hiccup from my insurance end, she was there to support a resolution, and was courteous and... See more
Company replied
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Outstanding service overall. Very friendly and helpful. Quick service from beginning to end. Very happy with results. My dog was indeed very happy to get his backseat back. Rentals don't allow 4 l... See more
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Could not fault the garage at all, great keeping you in the loop with updates, the car looks immaculate and they were rapid getting it fixed, even fixed it earlier than the proposed date! Customer ser... See more
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My car required returning for 2 items to be attended to that were missed when the car was in for repairs the first time. These items were fixed within 2 hours of dropping the car off which was ver... See more
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Company details
About Fix Auto UK - Fix Auto Inverness
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Burnett Road, IV1 1TF, Inverness, United Kingdom
- 01463 232 036
4.4
Excellent
185 reviews
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Such Welcoming Group of People
I was nervous coming in as this was the first time I needed any bodywork done to my car. And everyone I spoke to was amazing and so kind! The man who came out to look at my car at first was so chatty really made me relax! and was so informative! And Shannon behind the desk was 10/10. Made me feel so at ease, and was so funny! I was originally quoted 2-3 weeks, but only took 1! So I was even more happy with that! And the car looks like new!
Honestly couldn’t have asked for a better experience! Thank you to you all!
February 3, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that you felt at ease and well-informed throughout your first bodywork experience. We appreciate your kind words about our team and are so glad you're pleased with the quick turnaround and the results! Thank you for your feedback.
Great service from start to finish
Lovely service at the reception. Good contact from the team. Very well explained as to what to expect. Vehicle ready to collect 2 days earlier that expected.
February 9, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that you received lovely service and had good contact with our team. We appreciate your positive feedback regarding the clear explanations and early vehicle collection.
The estimator Matt helped me
The estimator Matt helped me greatly with a small problem with a contrwct car that would have made me have to put in an insurance claim. Instead he spent time and effort to help solve the problem. I no longer need to claim which woild have cost more and more in the long run.
Thank you Matt.
February 4, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that our estimator was able to assist you with your car issue. We appreciate you taking the time to share your positive experience. It's great to know we could help you avoid an insurance claim.
Great service
Great service. Kept updated every step of the way. Highly recommended.
February 3, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate you taking the time to leave us a review. We are happy to hear you received great service and were kept updated.
I had a great experience at Ashgrove…
I had a great experience at Ashgrove Motor Body Inverness. The whole process went smoothly and quickly. I am very satisfied. Great customer service.
February 3, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that your experience went smoothly and quickly. We appreciate your satisfaction and value your feedback on our customer service.
Repairs not completed properly
Did not complete part of the repairs shown on their own damage assesment to the Insurance company,damage to a door.
I have the email where they state the repairs were approved,yet now they are claiming the insurance company did not approve this part,this was news to Admiral Insurance when I contacted them.
Will be contacting Mastercard to get my excess refunded as they have not completed the work and also contacting trading standards
Well guess what , you had to take the car back and actually complete the repairs properly.
If you had bothered to check with ourselves or with the insurance company you would have been told how that damage to the door occurred during the accident.
There is no way myself or anybody else I know would put a vehicle near you after this, Ashgrove Body Shop is your franchise in Inverness so steer clear of that.
Unfortunately when dealing with insurance companys you have no choice
January 30, 2026
Reply from Fix Auto UK - Fix Auto Inverness
I would like to clarify the documentation you received to ensure there is no confusion regarding the repairs performed.
The document you are referring to is our Pre-Repair Check Sheet. We use this to record all existing damage on a vehicle, including both accident-related and unrelated wear, before any work begins. This is a standard industry practice to protect both the customer and the shop by providing an accurate "snapshot" of the vehicle’s condition upon arrival.
Regarding your specific repairs:
Authorised Repairs: We identified and repaired the damage to the front right (R/F) side, as instructed by your insurance company.
Unrelated Damage: The damage on the left-hand (LH) door was documented as "pre-existing" because it was not consistent with the primary accident.
Please note that as an insurance-approved repairer, we are strictly authorised to repair damage that is both instructed by your insurer and consistent with the specific claim incident.
The "Damage Assessment" we use for the actual repairs is an internal technical document that differs from the Pre-Repair Check Sheet you viewed. Rest assured, all repairs authorised by your insurance provider have been completed to standard.
Communication was good but poor workmanship.
Communication was good, Shannon excellent at keeping me up to date.
Took a very long time to repair and the messages that the vehicle was going to be ready starting in early December and I picked it up end of January, that was particularly annoying. Edit: On closer inspection there is a botched wiring loom and a slack bumper, very poor!
January 30, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate your feedback and are glad the communication was helpful. We're sorry the repair took longer than expected, and that updates on the vehicle's readiness were not accurate. We'll review our processes to improve our timelines.
The repair was good,
The repair was good but the wait for spares was too long. Communication with the customer during the process was generally good. It is a bit confusing to be told that the repair is completed but that my car had to go through QC with no idea how long this would take. For customers who have to come some distance to collect this information would be very helpful.
January 23, 2026
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate your feedback. We're happy the repair met your standards. We regret the delay in obtaining the necessary parts and any confusion regarding the QC process. We'll review our communication procedures to ensure customers are better informed about expected timeframes.
Ashgrove body repairs
Spot on service , Shannon was very friendly, helpful & flexible regarding booking in , repair was carried out quickly & to a very high standard - Thanks
January 15, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate you taking the time to leave us a review. We're happy to hear the service was spot on, and the repair was carried out quickly and to a high standard!
Shocking service
Estimate for repairs was 7-10 days now on day 73
Received car back on day 70 and was back in the garage on day 70 then received the car back on day 73 and his back in the garage on day 74
Just one excuse after another was told mid Dec car was in polishing and valet so called next day and was told waiting on parts
Shocking customer service and form email complaint to Tesco insurance has been lodged
January 12, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We apologise for the delay with your vehicle’s wheel arch liner, which, although ordered in November, did not arrive with us until 07/01/2026. This was unfortunately beyond our control. We completely understand any frustration this may have caused. I also note that you were provided with many updates so that you were not left wondering what was happening with your vehicle.
Very pleased with repairs received in…
Very pleased with repairs received in minor accident,Kept informed of progress when repairs commenced, with the front of house staff very very helpful.
December 10, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're delighted you were pleased with the repairs from your accident. It's great to hear you were kept informed of the progress and found our front of house staff helpful. Thank you!
Every was really straight forward- very…
Every was really straight forward- very friendly staff always keeping me updated. More than happy 😊
December 18, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We appreciate your 5-star review! We're happy that our staff was friendly and kept you informed, making your experience straightforward.
Collected my vehicle today 23/12/25 the…
Collected my vehicle today 23/12/25 the service I received was fantastic,but a special mention to Shannon who was very efficient and polite.
December 23, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that you received fantastic service when collecting your vehicle. It's great to know that you found a member of our team efficient and polite. Thank you!
The team were really helpful and kept…
The team were really helpful and kept us up to date with the repairs. Shannon Would send updates via email or drop us a we call . Repairs completed is a timely manner and to high standards
December 19, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that our team was helpful and kept you informed about the repairs. We appreciate your feedback regarding the timely completion and high standards of our work.
Very bad service
Very bad service. Lack of communication. They had the wrong email address which would have flagged up on the emails yet they didn't call to get the correct email or to speak to me. Didn't chase up the parts. Car was with them for 6 weeks. Receptionist was on the verge of being rude when I called.
December 9, 2025
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for taking the time to share your feedback. We are sorry to hear that you feel dissatisfied with your experience and would like to clarify a few points raised in your email.
Firstly, we can only use the contact details provided to us by your insurance company. Unfortunately, we are unable to amend or verify these details independently unless we are advised otherwise. While we use automated systems to issue updates, these systems rely entirely on the information supplied to us.
Regarding parts, we can confirm that the required components were actively chased with the supplier every two days. Regrettably, parts availability and delivery times are outside of our control, and we must wait for suppliers to release them in the same way our customers do. This is a common issue across the industry and was the primary reason for the repair duration.
As for the length of time your vehicle was with us, this was directly linked to parts delays rather than a lack of action or communication on our part.
Finally, we would like to address your comments about our receptionist. Our staff are expected to remain professional at all times, and we are confident that this was upheld during your interactions. We also expect conversations to remain respectful, and our team should not be subjected to inappropriate or discourteous behaviour as they were!
Fantastic and quick service
Fantastic and quick service. Thanks guys 🤩
December 17, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're so happy to hear that you received such fantastic and quick service from our team! Thank you for your positive feedback; it means a lot to us.
Shannon looked after me so well
Shannon looked after me so well, regular email updates on my repairs.
Many Thanks xx
December 16, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that you were well looked after and received regular updates. Thank you for your positive feedback; it means a lot to us.
These guys were amazing
These guys were amazing, even though I was messed about for getting my hire vehicle and giving my car to the garage to get fixed they smashed it out the park and got it repaired quickly. Would highly recommend
December 11, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're glad you enjoyed your experience. We appreciate you highlighting our team's dedication to quickly repairing your car despite the issues encountered. Thanks for the recommendation!
6 months to source one part?
Motorhome damaged in May & eventually told to contact this repair shop. Re-sent explanation & photos regarding damage got a date to bring van up in June. Dropped it off, note I live a hours drive away, then before we left Inverness got a call that they had ordered the wrong part. Had to take it away again. Eventually, after a few phone calls over a number of weeks was given a new date. Day before I was due to bring it up reception called with a few strange questions. Apparently they hadn’t ordered the part yet? After repeated phone calls for many months Lisa on reception told me the purchaser for spares was off that week so she would look into it herself. This was a few weeks ago in November. Part was located a few hours later in a dealers in Perth, but they hadn’t paid for sending it to Inverness? It was picked up & was given a date to bring it up again. Shop manager said it would take an hour to fix? I asked about the dent repair, scratches etc, he had no knowledge of these. He had only been there a month! These were all highlighted in pictures & verbally before the van was booked in initially & it had been on site to be assessed way back in June. Left the van there & finally picked it up a few days ago. Repairs fine. Left a reflector off but that’s okay. Many Thanks to Lisa for taking the initiative to find out what was happening to the parts or I would still be waiting but the whole the management skills need to be reviewed.
December 8, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
Thank you for taking the time to share your experience. We are sorry to hear about the issues you encountered, including the incorrect part, communication delays, and the initial oversight regarding the dent repair and scratches. We will be reviewing our internal processes to ensure improvements are made in both service and communication.
Regarding the motorhome part, please be aware that motorhome components often have significantly longer lead times, and it is not unusual for these items to take several weeks or even months to arrive. This delay was not due to any reluctance on our part to pay for delivery, rather, the supplier does not ship these parts directly to Inverness, which unfortunately limits how quickly we can obtain them.
We are pleased that the repairs have now been completed and appreciate your acknowledgement of the team member’s efforts in sourcing the part.
If there is anything further you would like to discuss, please let us know.
Excellent service!
My car went in for the full treatment as it was covered in scratches and some dents. It looked like a new car when I collected it a few days later. The staff and communication from them were excellent. Highly recommend!
November 3, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Inverness
We're happy to hear that your car looked new after the treatment! We appreciate your positive feedback regarding our staff and communication. Thank you for recommending our services!
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