Absolutely fantastic service from start to finish .Kelly & Nell were wonderful front of house and turned what was a horrible situation into a slick and calm repair. Thank you
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See what reviewers are saying
Very Efficient. Excellent Service. Car collected, repaired and delivered back to me on time. Also Very Good and Washed & Cleaned inside and out. Highly recommend.
Company replied
Efficient pick up and drop off. It looked like a perfect repair but yesterday we discovered that a bit of panelling inside the driver door was loose. Hadn't been put back properly. Will have to ring... See more
Company replied
Your staff are lovely, friendly and helpful. The whole experience left me happy, not only with the car but also with the overall service, which was amazing.
Company replied
Company details
About Fix Auto UK - Fix Auto West Hampstead
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
52 Iverson Road, NW6 2QX, West Hampstead, London, United Kingdom
- 0207 372 2222
4.7
Excellent
315 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Leslie, thank you for your comments we really appreciate it. I will pass them on to the team. Have a great day. From all the West Hampstead Team.
If companies have Borderline…
If companies have Borderline Personality Disorder, this is one of them. I find hard to explain their behaviour in non-psychiatric terms.
It all started when I asked them to pick up the car from my garage (my previous car insurance did this so I thought it was normal), because I was away for 2 months. This, somehow triggered them. After that point, they were basically trying to convince the insurance that I was not responding, and to convince me that the insurance was not responding.
I had to spend hours contacting the insurance to establish the facts. Once the facts were established, instead of apologizing and fixing the car, they simply ghosted us and refused to fix the car.
So, yeah, I regret asking them to pick up the car, but I also find hard to explain their behaviour in non-psychiatric terms. If you wonna feel like you are walking on eggshells by just existing, this is your garage...
------------------------------------------------------------
After their response:
Please do not pride yourselves over misrepresentation because it is an unlawful conduct - and I have it in writing as well.
The last part of of our communications were made primarily via email in order to stop misrepresentation. When you could no longer misrepresent, you simply denied service, which is illegal.
Further, it's worth noting that reviews in platforms other than Trustpilot rate you at 3.6 rather than 4.6. That's implies that the ratings are not independent as they are in other platforms.
December 8, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto West Hampstead
Hi Yannis,
Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the communication are relayed back to those that dealt with your repair.
At the initial stages, we do contact our customers within 24 hours once we have the correct details from your insurer but we were struggling to speak to yourself and arrange the car's repair. With the communication we always try our best to place the repairs but we understand that our services and timings were not to your standard.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Exelent service quality workmanship…
Exelent service quality workmanship very fast turnaround, would highly recommend this business. Best car repairs in London lawrence
December 22, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Lawrence, Thank you so much for your kind words. We appreciate the feed back and will pass your comments on to the team. Have a great day.
Regards
Fix Auto West Hampstead
Total pros and lovely people.
Total pros and super service from start to finish with these guys.
From the moment I met Jordan and the other lovely members of staff, I knew I was in good hands.
1. On the ball
2. No BS
3. Superb finish on the body repairs
4. Helpful and courteous throughout
5 stars all the way and wouldn't hesitate to recommend to anyone in need.
December 13, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Jeremy, Thank you for your kind words. I am pleased to hear you had such a good experience. I will pass on to the team. Have a great day. Fix Auto West Hampstead.
Efficient and friendly service
November 15, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Simon, thank you for your kind words and taking the time to fill out the survey. i will pass your comments on to the team. Have a good afternoon Regards Fix West Hampstead
Damage repairs at Fix Auto West Hampstead
reception staff were friendly and informative. My courtesy car was immediately available. The work was carried out extremely quickly and my car was returned to me beautifully clean inside and out
October 24, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Sarah, Thank you for your kind words. I'm pleased to hear you had a good experience and will pass on to the team. Have a great weekend.
Regards
Fix auto west Hampstead
We were disappointed that it took 14…
We were disappointed that it took 14 days to complete a relatively minor repair. We were told only on the Friday we were due to pick it up that it would not be ready until the Monday; on the Monday it turned out that it would only be ready by the end of the day.
October 17, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Gavin, Thank you for your feed back. We are sorry to hear that your expectations were not met. Unfortunately the repairs were delayed due to parts delays which were out of our control. The last part was received late on the Friday and the complete front end of your vehicle had to then be built up. Then all the safety systems calibrated. We will share comments with the team to enable us to improve. Have a great day Fix Auto West Hampstaed.
Beware of fines - Fixauto will double it!
Fix auto Hampstead was the appointed garage to give me my courtesy car whilst I was waiting for my repair. It took them nearly a month to give me the courtesy car and more than that to get the missing part to finish it (it wasn't their fault, they said). Whilst I had the car, I got a fine and they added (as per their incredibly lucrative policy) £60 extra in fees!!! Just to send an email: on a £65 fine - this is unbelievable! I don't even know if it's legal to charge nearly 100% in fees and will check with a lawyer for sure but I need to expose this before someone else face this issue.
DO NOT USE THIS GARAGE FOR YOUR COURTESY CAR or for ANYTHING ELSE!
August 25, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto West Hampstead
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments are relayed to those that dealt with your repair.
With regards to courtesy cars, customers are liable for all fines they receive whilst driving this vehicle. The charges incurred are our administrative fee.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Friendly, efficient and professional - a class act
Staff were very friendly and yet professional and efficient - excellent service!
August 13, 2023
One of the best
The best customer service I have received in a repair shop. Everyone is so friendly and helpful. The repair work was very fast and beautiful work done. Definitely would recommend and I will be using them from now on.
June 28, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Xenia. Thank you very much for taking the time to respond. I am glad you had a great experience with our service and team. We will pass your comments on to them. Have a great day.
Really happy with the services and how…
Really happy with the services and how willing they were to accommodate changes to fit around my busy schedule. Thank you.
May 22, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Dukana. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Great service
Repair to my car bumper
All went well
Very professional and personable service
May 18, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Christopher. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
very help full staff always let you…
very help full staff always let you know whats going on and car was brought back all cleaned and lloks like new would recommend them
May 15, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Theresa. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Service is really good
Service is really good. professional. look after your car and give it back practically brand new.
May 14, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Xya. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Jordan is a great asset to the service
Jordan is a great asset to the service. From the initial contact with him, he displayed consistency and care. He kept me informed of my repairs and was extremely friendly. I will be using this service and recommending to family and friends.
May 9, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Alicia. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team and to Jordan. Have a great day.
Reply from Fix Auto UK - Fix Auto West Hampstead
Good afternoon Mark. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Efficient and friendly
Very efficient, friendly service. They kept me well informed throughout the process and everything was completed in the timeframe as expected. The work was excellent. Particular mention for Kelly who was so helpful and went out of her way to help. Definitely recommended.
March 27, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Good afternoon Paul. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team especially to Kelly. Have a great day.
Good service
Good service, communication and excellent panel damage pair work. The work did take longer due to obtaining the new side panels from Peugeot which took 3 weeks to arrive! No fault of Fix Auto - but do be aware that due to the new import regulations, this is a common experience.
March 17, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto West Hampstead
Good afternoon Tina. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Items + money missing from car upon return
Car came back repaired but unfortunately items were missing that had been in the car, including all our loose change for parking and some gym stuff. Called up and reported it and was told ‘oh sorry this doesn’t usually happen’…. Wouldn’t recommend.
March 17, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back. We ensure that the cars we repair are locked unless required to be open for repair purposes only.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Excellent service
February 22, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Kwadwo, Thank you for taking the time to let us know your thoughts on our service we provided. I will pass them on to the team.
Have a great weekend.
Regards
All the Team at fix auto West Hampstead
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