Absolutely fantastic service from start to finish .Kelly & Nell were wonderful front of house and turned what was a horrible situation into a slick and calm repair. Thank you
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Very Efficient. Excellent Service. Car collected, repaired and delivered back to me on time. Also Very Good and Washed & Cleaned inside and out. Highly recommend.
Company replied
Efficient pick up and drop off. It looked like a perfect repair but yesterday we discovered that a bit of panelling inside the driver door was loose. Hadn't been put back properly. Will have to ring... See more
Company replied
Your staff are lovely, friendly and helpful. The whole experience left me happy, not only with the car but also with the overall service, which was amazing.
Company replied
Company details
About Fix Auto UK - Fix Auto West Hampstead
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
52 Iverson Road, NW6 2QX, West Hampstead, London, United Kingdom
- 0207 372 2222
4.7
Excellent
315 reviews
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It took 15 days to give me courtesy…
It took 15 days to give me courtesy car, and law model, my car was Mercedes CLA 220 D 2019, they gave me a old Honda- by the way, my car was repaired in very good condition
January 9, 2023
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Mohamad, Your vehicle was recovered in to us on Tuesday the 10th pm. We carried out the estimate the following morning and sent off for Authority to your insurer as we had been instructed estimate only. After chasing up we finally received Authority on the Friday late afternoon. At that point we were able to arrange a courtesy car which was supplied to you on the Monday. Unfortunately the delays were caused by your insurance company. The replacement car was a 3 year old Hyundai Group B car which is supplied at our cost. Under your Insurance Policy you are entitled to a Group A replacement car not a like for like.
We aim to complete repairs to a high standard in the shortest time possible. In the current climate the repairs are taking longer due to parts supply issues. In your case the initial delays and supply of the replacement vehicle were caused by your Insurer. Which I am assuming this is why you rated us as only 1 Star. Could I ask if you would have scored us more based on the aspects of the repair we had control of?
I am glad to hear that you were pleased with our repairs carried out. I will pass that on to our team.
Have a great day. From all of us at fix Auto west Hampstead.
Reply from Fix Auto UK - Fix Auto West Hampstead
Good afternoon Corina. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Great experience
Really friendly, helpful team. Car looks great. Glad with end result
December 5, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good afternoon bethany. Thank you very much for your kind words and I am glad you are happy with all aspects of our service. We will pass them on to the team. Have a great day.
Excellent service the did a very good…
Excellent service the did a very good repair. Damage looks like new.
December 9, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Sonia. Thank you so much for your kind words. We will pass them on to the team. Have a great day.
Great experience
Very helpful and informative throughout the process and the final job was exceedingly well done
December 6, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Martin. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Fantastic all round experience
Reception staff were friendly and courteous. The job was completed to a high standard and the courtesy car was brand new.
All in all a 5 star service
November 25, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Doron. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Very efficient service
Very efficient service, very honest and straightforward appraisal of the issues, very courteous from all the staff and excellent work on my car. Thank you.
November 23, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good afternoon Matt. Thank you very much for your kind words. We will pass them on to the team. Have a great day and weekend.
Car repair experience
Kelly, the receptionist, was lovely!
Igor the mechanic was also very helpful:) highly recommend these guys!
November 16, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Monika. Thank you very much for your kind words. We will pass them on to Kelly, Igor and the team. Have a great day.
Friendly and helpful team
Team were really helpful fitting the repair around my travel schedule. Drop off and pick up experience was simple and clear.
November 7, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good afternoon Jason. Thank you very much for your kind words. We will pass them on to the team. Have a great evening.
Excellent customer service
Excellent customer service, guidance and help. Would definitely recommend, my car is looking gorgeous and driving like a dream. Big thank you to Jordan and all the team at Fix Auto
November 4, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Natalie. Thank you very much for your kind words. We will pass them on to Jordan and the team. Have a great day.
Really helpful
Really helpful, they picked up my car and dropped off the courtesy car, once repairs were done, they were more than happy to drop off my car as I was unable to go to the garage.
Thank you again
Demi
November 9, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Demi. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Quick easy service and very polite
November 2, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Elena. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Really clear and timely communications…
Really clear and timely communications and they did a great job. A very nice team to deal with.
November 7, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Gordon. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
at least we didn't have any problems
at least we didn't have any problems. at least we didn't have any problems at least we didn't have any problems at least we didn't have any problems at least we didn't have any problems at least we didn't have any problems at least we didn't have any problems at least we didn't have any problems
November 3, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Dear Leyla, We are grateful for your response and are pleased you had no problems. From all at Fix Auto West Hampstead
Customer service was excellent
Customer service was excellent - team were all very helpful.
October 28, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Simon. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Great to deal with
Great to deal with. 5 star experience from start to finish. Friendly and professional and all queries dealt with efficiently
October 24, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Michelle. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Nice friendly staff very easy to deal…
Nice friendly staff very easy to deal with done a great job on my car
October 13, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Samantha. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Great service and welcoming, friendly staff
My car was fixed and sorted really quickly. Kelly and Jordan on the front desk were really friendly and welcoming and explained everything and also did keep me up to date with what was happening with my car.
September 26, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Laura. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Kelly was very helpful and made the…
Kelly was very helpful and made the process smooth with no issues.
October 3, 2022
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Archie. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Reply from Fix Auto UK - Fix Auto West Hampstead
Good morning Ariel. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
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