Fixheadphones Reviews 

616
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround times and the highly efficient repair process for restoring their broken audio devices to working order. Many people note that the superior replacement parts and overall craftsmanship make their old equipment look and function just like brand new items. Though some customers experienced initial hesitation or minor snags with their orders, the general service remained remarkably reliable and professional. Consumers deeply appreciate the reasonable pricing options and the consistently helpful communication provided by the team throughout the entire repair and fixing process.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the remarkably fast turnaround times and... See more

Product

Users describe positive interactions with product, noting that previously faulty or worn devices are restored... See more

Quality

Customers consistently note positive experiences with quality, praising the high standard of repairs and... See more

Response time

People report positive experiences with response time, highlighting prompt and efficient communication.... See more

Price

Clients share positive opinions on price, highlighting very reasonable and affordable costs compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Headphones that had become particularly grubby have been restored to like new again thanks to the simple replacement of the ear covers. Something I didn’t think was possible until I discovered this co... See more

Rated 5 out of 5 stars

Sent off my Marshall Major IV headphones for repair as the cushion part of the on ear had started coming apart to reveal the foam inside the cushion. They’re back in perfect condition within a 3-4 day... See more

Rated 5 out of 5 stars

Headphone ear cushion replacement. Really easy/straightforward from start to finish. I was sent postage labels so just had to take to post office. Great communication at every stage. Turnaround... See more

Rated 5 out of 5 stars

Highly Recommend - headphones sent away for headband and hinge replacement after breaking. Repaired and sent back within one day. Headphones returned looking as good as new. Kept updated when headphon... See more


Company details

  1. Audio Visual Equipment Repair Service
  2. Electrical Repair Shop
  3. Electronics Repair Shop

Written by the company

We specialise in Beats by Dre headphone repair. Beats Solo Repair, Beats Studio Repair, Beats Pro Repair and Beats Wireless. We can fix your beats headphones within days. Headbands, Earpads, Wires and Speakers


Contact info

4.9

Excellent

TrustScore 5 out of 5

616 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(616)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

My beats fell apart when the side plastic separated next to the power button. Within 7 days my headphones were back with me and in perfect condition. Great service.

February 9, 2024
Unprompted review
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Rated 5 out of 5 stars

I sent my headphones off because there…

I sent my headphones off because there was crackling and one side wasn’t working. The communication was very good from start to finish and I got them back within a week. Very happy and would recommend 👍🏻 The whole experience was smooth and I'm satisfied with the repair and service.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Superb!

I am really impressed and very happy with how quickly my Beats headphones have been repaired. The communication from Louis was excellent throughout the process and no hidden costs- everything was very clear. My headphones look like new now and I would definitely recommend Louis and his business! Thank you!!

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

My daughter's Beats Solo 3 Headphones…

My daughter's Beats Solo 3 Headphones had a broken hinge and failed right channel, all nicely out of guarantee. Contacted Fixheadphones via the web, who responded very quickly with a repair quotation and lead-time. Very easy process to send headphones, and all was repaired (within quoted cost) very quickly. Great service and communication by Louis and the team, and would recommend/use again in the future (this time probably for the left channel). Result = happy tennage daughter, and therefore parents!

January 13, 2024
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Rated 5 out of 5 stars

Great service

Great service - quick easy and efficient! First time sending my Beats off and would 100% use again and highly recommend!

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Super quick service for beats repair

Second time I've used this company. First time I ordered some replacement ear pads for my beats and they were super easy to apply. This time around I sent my beats to them for a replacement headband. Inspected the same day they arrived, super quick service and posted back to me the next day, I appreciate sometimes it takes longer but this was generally a surprise! Thank you so much!

December 15, 2023
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Rated 5 out of 5 stars

Excellent

Excellent, bought two pairs of ear pads for beats, they fit to perfect and great quality. Great to deal with and speedy delivery too.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Beats Studio 3

Beats Studio 3
sent on a Thursday and returned to me fixed on the Tuesday!
Great communication and quick turn around, I struggled to find someone to repair these head phones having sent them to another company who said they could not be fixed.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Had 2 separate repairs done back to back and I can’t fault this service. Excellent communication and reasonable prices. I will definitely use again if required and highly recommend.

November 13, 2023
Unprompted review
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Rated 5 out of 5 stars

Fix on Beats 3 studio headphones

I’ve used fix my headphones twice now for cracks and war and tear of my beats headphones and I’ve always had good service provided. Quick response and the wait time is not long at all. Will definitely recommend if you have any issues with your headphones

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Really pleased with my headphones. I sent my beats in to have the ear pads replaced and the result was great. Communication and service was excellent and extremely quick. Highly recommend.

November 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service! :)

The company did an amazing job when it came to repairing my headphones. It was a reliable and fast service and the quality of the headphones was in good condition.

November 11, 2023
Unprompted review
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Rated 5 out of 5 stars

A brilliant company

We took our broken Beats 3 headphones into an Apple store and they quoted £140 to fix them. We went back later and spoke to someone else who said they couldn't be fixed and we'd be cheaper buying a new pair instead.

So I searched online and found fixheadphones. From start to finish the whole experience with them was absolutely brilliant. Superb comms throughout from Louis. 4 days after sending the headphones to them they were back in my hands, fixed. The cost was £45. Can't recommend them highly enough and would definitely use them again!

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Beats Solo 3 Wireless Internal Wiring Issue

One side of my headphones was not working, luckily I found this service and now it's fixed! It was a really easy process - the whole repair process + delivery took just over a week. Louis has been very helpful, answering all my questions and quick with replies! Would definitely recommend!

November 4, 2023
Unprompted review

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