I would like to recognise a couple of team members from the finance team. Lilian was amazing over the phone and was beyond helpful.
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See what reviewers are saying
I have been with Flag Insurance for last 11 years and have always received great service. Unfortunately, now I have to move to another insurer due to a lower price. As I now only work 6–8 days a month... See more
Amazing service and very reasonable price .Actually I was with different company and my friend recommended to me flag insurance.So I called them And staff was jasmina and she was lovely lady speak... See more
Company replied
I Have Spoken to Sharon from the customer’s service department this morning. She was very patient, kind and very pleasant during my conversation with her. She answered all my queries very politely & p... See more
Company details
Written by the company
Flag Insurance (Brokers) Limited is an experienced insurance broker specialising in insuring individual taxi drivers and their vehicles. We have been arranging commercial insurance policies for the taxi trade for many years. Our clients come to us for our expertise and competitive premiums. We will arrange insurance protection for you and your vehicle based on knowledge of your trade and the risks you face each day. You will always receive a prompt and attentive service with a competitive premium. By specialising in these motor insurance risks we have access to range of additional covers and add-on policies and are able to deliver swift, robust and reliable insurance protection to you. We are proud of the fact that much of our business comes to Flag Insurance (Brokers) Limited, through personal recommendation and previous custom.
Contact info
98 Liverpool Road, L37 6BS, Formby, Liverpool, United Kingdom
- 01344 452233
- flaginsurance.co.uk
4.8
Excellent
742 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Second time using Flag Insurance and…
Second time using Flag Insurance and had again a really good experience, Shiraz were really friendly and very helpful, and tried really hard to get me a best quote. Thank you Shiraz and Flag Insurance.
April 28, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Hello I had really bad experience with…
Scam scam scam¡
when I bought the policy From them I have read the reviews on this website and thought I’m going to have a good experience with this company, I have just spoke to one of the staff of this company, absolutely disrespectful with Zero customer service information, I bought the Policy on confused.com website and the website asking about How many years of NCB do you have ? It doesn’t say taxi NCB , so I bought the policy and send the 4 years of My NCB proof , then they asked me to send ( 4 years of taxi NCB which I don’t have ) , anyways I wanted to cancel My policy because it wasn't my fault their side has error they didn't accept their fault and changed me over £100 just in cooling period they are ripping people's off on purpose please be aware stay away from this scam company
April 15, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good morning,
We would like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and policy number as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
Tom
Manager
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Flag Insurance Brokers Ltd provides a…
Flag Insurance Brokers Ltd provides a decent service overall, but there’s room for improvement. While customer service is polite and professional, standout agents like Sharon and Shiraz are appreciated. Queries are handled well, though experiences can vary. It’s good for value, but not always exceptional. Reasonable choice if you're looking for straightforward insurance options.
March 19, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your honest feedback. Id be keen to hear more about your experiences, I will send you a DM and Id be very grateful if you could provide your contact details.
Kind regards,
Tom
Manager
Sheraz is the best man.
Sheraz is the best man.
He listens really well.
Explained everything.
I am with them 3rd year in row.
Thanks Sheraz
March 27, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
First of all I would to thank to Sharon. Just renewed my insurance
First of all I would like to thank to Sharon. Such a lovely person. Been with flag for 5 years and i don't plan to go somewhere else. Great price, and friendly staff.
March 21, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Great experience
Great experience, very polite and professional lady. Helped me out of the way. She knew what is she doing and I wish her best wishes for future. We need these kind of positive people.
March 20, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
Excellent service
Excellent service. The lady I spoke to was very helpful polite and nice. Really makes a difference speaking to someone nice as her.
March 19, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager
when I bought the policy From them I…
when I bought the policy From them I have read the reviews on this website and thought I’m going to have a good experience with this company, I have just spoke to one of the staff of this company, absolutely disrespectful with Zero customer service information, I bought the Policy on confused.com website and the website asking about How many years of NCB do you have ? It doesn’t say taxi NCB , so I bought the policy and send the 4 years of My NCB proof , then they asked me to send ( 4 years of taxi NCB which I don’t have ) , anyways I wanted to cancel My policy but for the 20 days I have used my policy they want to take £411 while My annual price is £2059 , isn’t stealing money from people!? I doubt that’s what they do usually giving people a price and after a few days cancel the policy for the amount they want to take …
March 13, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good morning,
We would like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and policy number as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
Tom
Manager
Great customer service
Great customer service from Sharron very professional and helpful and gave all the information required. Amazing service...
March 11, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager.
Great time with flag insurance
Great time with flag insurance. Always willing to provide best customer service. Always nice experience .
March 10, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager.
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager.
I sincerely appreciate the time and…
I sincerely appreciate the time and effort you took to provide me with a detailed insurance quote. Your professionalism and clear explanations made the process much easier, and I truly value the competitive options you presented.
February 20, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager.
Thankyou so much Flag insurance
Thankyou so much Flag insurance. A special heartfelt thankyou to the lovely Sharon, who was very clear to understand and accomadated all my needs. It was a pleasure speaking to Sharon and I am very very happy with the service I recieved. That was for sure the best customer service I recieved in a long time. You have made my day!
February 20, 2025
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Hello,
Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.
Kind regards,
Tom
Manager.
This was the best customer service I…
This was the best customer service I have had is yrs.
thanks to SHARON who was very helpful and answered all my questions.truly appreciate your help. 100%recommended
Thanks.
February 7, 2025
Unprompted review
The service was excellent from the…
The service was excellent from the receptionist to the sales people
February 6, 2025
Unprompted review
Shiraz took my call today
Shiraz took my call today, he was very welcoming, answered all questions fully, made sure I have understood what has been outlined, spoke regarding additional products as well. Overall covered everything in conversation
February 3, 2025
Unprompted review
Flag insurance is smart and helpful …
Flag insurance is smart and helpful with good quality of services
January 31, 2025
Unprompted review
Taxi insurance
Spoke with nick. Very knowledgeable and helpful. Definitely would recommend flag insy
January 30, 2025
Unprompted review
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