flashexpress.co.th Reviews 87

Absolutely the WORST courier company in Thailand, as is abundantly clear from the 96% 1 Star reviews and no review higher than a 2!

I had a parcel returned to sender where they claimed they could not contact me over multiple attempts over 3 days. This is absolute BS, my phone log lists EVERY call received and missed and there were NO missed calls and zero calls not replied to. On one of the days I only received 3 calls and they all from a company that is not totally useless who DID manage to deliver 3 parcels (3 separate drivers), so where do the 5 call attempts from Flash come from? Nowhere, that's where, because it's total BS. Too lazy to try more like!

Absolutely garbage company, avoid like the plague, I would give them 0 stars if I could. I have only had the misfortune to have sellers use Flash a few times and EVERY time has been really troublesome. Now, when I place an order, I will always tell the company if you plan to use Flash, cancel the order (and for this reason I only ever order where COD is an option). Trust Flash with a parcel I've paid for, absolutely no way!

Never use Flash Express for delivery in Thailand. I sent a parcel just inside Bangkok and it has been 1 week. In the Flash app, it showed that deliveryman called the receiver and the receiver told to reschedule. It happened like that for 4 consecutive days. In reality, the deliveryman never called the receiver and do not deliver at all. Receiver is always beside the phone and there is no phone call. I tried to contact Flash Express Customer Service Support, Hotline, deliveryman phone number, service point phonr number, complaint by email, complaint through App and so on. Surprisingly NO RESPONSE AT ALL. No phone number answered and no email got replied. Amazing!

This is the most terrible delivery you may ever come across!

I happen to order a package from a shop/ They delivered using Flash. Flash completely misplaced the order by changing my address in their system.

My girlfriend and i have been calling constantly and they are arguably the worst customer service / Asking us to keep calling different people instead of sorting our within their company.

We decided to let go of this order and it's a waste of money for us.

Never again using this service.

This is the worst logistic in Thailand. Couriers are big fat lier. I waited for too long had 2 failed attempt delivery. Courier lied about tagging it as "delivery attempt failed due to recipient reschedule for delivery". How will I reschedule it I didn't even receive a call or text from the delivery person.. Tried contacting the costumer service multiple times but they are not answering my call. Tried calling the delivery rider but not picking up my call too. What a waste of time!!!

Fast delivery indeed. The only thing is sometimes the delivery guy is rude and would throw our parcels on the floor.

a horrible company have big delivery problems from lazada thailand, not caling customers, and unsuccessfull delivery even if customer stay at home.

Today flash courier sent my parcel with prove already deliver..but when my son check after 1hour my parcel is missing...
When I msg the courier he said he put there with prove he snap the pic
now my parcel is missing I'm not received the item yet..
Before this so many years all courier when me not at home
The courier will put n left somewhere
But not missing even I'm not at home more than 2 3 days
So i don't know the courier steal my parcel or what!!!!!!

When checking the tracking, it looks like Flash has tried to deliver my parcel, but that is incorrect information.

They have not called me and they have not been to my address.

This, can go on for days...

I ordered something from Lazada which was faulty so arranged a free return which was to be collected by a Flash driver. He tried to scan the return barcode from my phone but failed so he took a screenshot and said he would scan it later when he returned to his depot and then went on his way. An hour later I was contacted by a woman who said they could not scan the barcode so could I send it to her phone, which I did. The phone number she gave me was not in use so the barcode image I sent to her was not received. The item which was collected by the Flash courier is still stated as being not picked up on the Lazada system as the Flash driver did not scan the barcode. I tried contacting the seller to intervene but he would not especially since I was returning his product for a refund. I contacted Flash who gave me various numbers and excuses but would not take responsibility, a characteristic extremely prevalent here. Flash have just swept me under the carpet and hid all knowledge and data of of my collection, meaning that because the driver could not scan the barcode due to his incompetence that there is no record of him ever collecting it.

I have now lost 2 packages being delivered from Flash. First time a few months ago they claimed that they tried 3 times, could not delivered and returned the pacage to the sender. Big lie! My phone call log showed no missed calls during the period they claimed they tried to deliver. Alos my condomimuim reception will accept delivery if in fact a delivery was attempted. More recently another pacakge pack Flash tracking show it was delivered but it wasn't and Flash say they can't provide me with the receiver signature. Avoid this company it is bad news.

Flash Express has the report twice; on Friday evening 30.6. and on Saturday evening 01.07. changed to: Delivery attempt failed. That's a big lie. Nobody was here to deliver. No call, no visit. I had sent the location to the driver. We have cameras on the street and at the house. Three people were in the house all day. Now 2 days. Why can't you deliver the ordered goods? what's going on there ?flash express employees are not good for Lazada purchases.

and again down the rabbit hole and on the roundabout… pickup due 5 days ago and of course the usual ‘due to recipient rescheduling’ they did not call and did not pickup. Likewise with a ‘delivery’ that did not happen and again due to recipient rescheduling!! Always the same couriers enter lies into the online messages and always blame the recipient. So waiting for a collection and a delivery which may or not happen in this lifetime!
Lazada should stop using this company.

I thought the service would be good, because it's a "Unicorn", but really you're better off using pigeons or crow (Like in Game of Throne). Courrier asked if he could deliver the package tomorrow because it's getting late (15:00). Fast forward and the packages is still somewhere in the warehouse. Tried to go pick it up cause it is urgent, and the staff couldn't find it. Just wow.

Absolutely horrible company. Their drivers are lazy and not dependable. I had a package due to be picked up last evening and the driver never called or even attempted to pick it up. I waited all evening for SOMETHING from this company and never got notified at all.

They were supposed to come today but never did. My wife talked to them and told them to come tonight after 5PM and they refused and said they would come tomorrow.

What an absolutely lazy company! Flash Express??? Yeah right! This company should change its name to Snail Refusal Lazy Delivery.

Im waiting 2times for delivery never comes so its a company never again dont take them. If i will write what i really think they block me so never again they just lying

Terrible service. They delay the delivery details then update the order online to say the customer changed it. Impossible to contact.

Drivers enter false data on the tracker and you cannot contact customer service via any method!
The driver said we did not speak during a phone call, that the driver did NOT make. Then the driver marked the package as refused by us BUT did not attempt the delivery.
None of the customer service numbers answer the call, the special 4 digit one, the overall landline number, two "Service Point Hotline" numbers and of course the driver's number all ring out.
Even the Live Chat waits until you are in the last 5 of the queue and cuts you off.

This company is obviously rotten by design, from top to bottom.

I am sorry to say, but this company really is the worst logistic company you can use. There is basically no existing customer service. If a phone number is advertised nobody will pick up, or an automated answer. Today I tried with the live chat.....2 hours in the waiting, and kicked out.....never again....cheap but very crab. There are other slightly more expensive but much more reliable and customer minded. Stay away from this company !

This is an extremely unreliable company. Every time a shipment is shown as "arrived at hub", it says "delivery attempted" when no delivery was ever attempted.
For the 2nd time, a package was returned to the sender because no one even bothered to call let alone to deliver it.
Whatever you do, do not deal with this company.