Flat Beds Reviews 1,508

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, attentiveness, and professional demeanor, making the booking process smooth and pleasant. People frequently highlight the excellent service received, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the competitive pricing offered. Many customers also appreciate the straightforward and simple booking process, often finding great deals on flights that fit their needs.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting its professionalism, efficiency, and... See more

Response time

Reviewers consistently express satisfaction with the response time. Customers frequently highlight the prompt... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and competitive... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah was just phenomenal. Her communication was prompt and detailed. She found alternate flights for us mid Middle East crisis, not only at a very respectable price (particularly compared to earlier... See more

Company replied

Rated 5 out of 5 stars

Our 1st international holiday experience came after a recommendation from a well travelled couple we know, told us about Flatbeds. We felt like we'd stumbled on a travel secret. The prices, ser... See more

Company replied

Rated 5 out of 5 stars

Fabulous service from Hannah. Great to be able to speak to a representative by phone, not just online. We gave her a rough outline of our travel plans and she quickly found multiple cost-effective... See more

Company replied

Rated 5 out of 5 stars

The whole process from schedule definition to issue of tickets was swift, accurate and efficient. Hannah’s communication was clear and concise. All queries were addressed in a timely way. Everythin... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Agency
  4. Cruise Travel Agency
  5. Flights Search Site

About Flat Beds

Written by the company

At Flat Beds we specialise in getting you the best value Business Class airfares to Europe, North America and the rest of the world. We focus on making your journey just as enjoyable as your destination. From your first touchpoint with us, we strive to make your booking process simpler and quicker for you, while also delivering the optimum balance of price, product quality and reward benefits with your airfares. Our team of travel agents are experts at complex airfare ticketing and finding the best value flights. Real fares, real prices. As part of the Complex Travel Group, Flat Beds is AFTA/ATAS accredited.


Flat Beds Tour + Cruise

In 2019 Flat Beds Tour + Cruise was launched, bringing you the ultimate in luxury tour and cruise deals.

Flat Beds

Written by the company

1 Business Day Service Guaranteed!

The only travel agency in Australia with a service guarantee

All received communication will be replied to within 1 business day, start to finish of your inquiry.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Veryy helpful

Very helpful. Answered all our questions.
This is the first time my husband and I have used flat beds for booking flights. We will definitely use them again.

January 13, 2026
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Reply from Flat Beds

We're so glad we could help! Thanks so much Lynne.

Rated 5 out of 5 stars

Rachael has been super

Rachael has been super, very helpful, accommodating and very professional. We are very pleased with the service that she has provided and recommended her to our friends

January 14, 2026
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Reply from Flat Beds

Hi Kenneth, thank you for a wonderful review.

Rated 5 out of 5 stars

Quick Efficient Service

I was contacted really quickly after I had submitted my details. I was sent flight details and cost. When I asked if I could have a layover one the way home, a new itinerary was sent thru. Jodie was most helpful during the process of booking our flight.

January 21, 2026
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Reply from Flat Beds

Thank you Francis for a lovely review!

Rated 5 out of 5 stars

Jim is a gem

Jim was very switched on, patient , friendly and knowledgeable. He was able to suggest more workable solutions than some of the flights, I had planned. All my queries were answered in a promptly with clear explanations.

January 21, 2026
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Reply from Flat Beds

Hi Jennifer, we're so glad we could help. Thank you so much!

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, and give a positive result.

January 20, 2026
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Reply from Flat Beds

Thank you Paul for this amazing review!

Rated 5 out of 5 stars

Best deal

We booked our March 26 trip through Flat Beds and had a great experience with Alex. Despite a few route changes on my end, he was incredibly patient, accommodating and focused on finding us the best deal possible. We’ll definitely be booking our October holiday with Flat Beds as soon as we’re back. Outstanding customer service.

January 20, 2026
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Reply from Flat Beds

Hi Roxana, thank you for these lovely words- we hope you have a great trip!

Rated 5 out of 5 stars

Excellent Service from Rachael

Rachael was so competent and most obliging in organising my flights and seating.
My first time using flatbeds and this has lived up to the recommendations I've had from friends.

January 19, 2026
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Reply from Flat Beds

Thanks for these kind words, Sandy!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Prompt replies with options and clear prices.

January 20, 2026
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Reply from Flat Beds

Hi Felicity, thank you for a great review of Flat Beds.

Rated 5 out of 5 stars

Very easy booking experience

From the start, Becky knew what I wanted and organised with very little effort on our behalf and book our ideal flight and was even able to organise 3 days in Istanbul for nothing. She’s been nothing but helpful.

January 18, 2026
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Reply from Flat Beds

We're so glad you had a positive experience! Thanks for the review, Mark.

Rated 5 out of 5 stars

A fabulous travel agent.

This is a fabulous travel company with an exceptional team. They fight hard for their clients, and I am a repeat customer. They have access to excellent deals and their repsonse time is very quick.

January 19, 2026
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Reply from Flat Beds

Thank you Jeff for a lovely review of Flat Beds.

Rated 4 out of 5 stars

Options

I like the options Flat beds are able to provide.
Ive booked at least 5 oseas trips with them.

January 16, 2026
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Reply from Flat Beds

Thank you for being such a loyal customer!

Rated 5 out of 5 stars

Hannah!!

Hannah could not have been more helpful. She was able to answer every question I had and made sure the experience was totally positive. A total legend. Flatbeds will certainly be who I turn to in future for business class bookings...

January 16, 2026
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Reply from Flat Beds

Thank you so much for a lovely review, Rachael.

Rated 5 out of 5 stars

We have used flatbeds twice before

We have used flatbeds twice before. Their agents are very professional, helpful, well informed and prompt with information. Kate put together what we expect will be a very good trip.

January 16, 2026
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Reply from Flat Beds

Thank you Trisha for a great review of Flat Beds.

Rated 5 out of 5 stars

Tess' advice and help was outstanding

Tess' advice and help was outstanding. She is knowledgeable and understanding. This is the second time we have used Tess and highly recommend both her and her company.

January 15, 2026
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Reply from Flat Beds

Hi Tony, thank you for leaving a fabulous review of Flat Beds.

Rated 5 out of 5 stars

So easy to work with

So easy to work with. Got a great deal. Gave them a rough plan of what I would like to do and the consultant sorted it quickly.

January 16, 2026
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Reply from Flat Beds

Hi Judy, thanks so much for an amazing review!

Rated 5 out of 5 stars

Excellence

3rd trip using flat beds, It was an absolute pleasure to deal with Tess McPherson.

January 15, 2026
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Reply from Flat Beds

Thank you for being such a loyal customer!

Rated 5 out of 5 stars

I have now worked with Alex twice.

I have now worked with Alex twice.
Planning another trip to Carnival 2027.

Attention to detail, thoughtfulness and commitment to my needs are exceptional.

January 14, 2026
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Reply from Flat Beds

Hi John, thank you for these lovely words.

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