flatironsteak.co.uk Reviews 64

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers are pleased with the quality of the food, often describing the steak as delicious and well-prepared, with some highlighting excellent sides. The staff and service are frequently praised, with many customers finding employees friendly, helpful, and attentive, contributing to a positive dining experience. However, some people were dissatisfied with aspects of the service, citing long waits for menus or food, and occasional instances of rudeness or unprofessional behavior from staff. There are also mixed opinions regarding the product and its quality, with some noting a decline in steak quality, describing it as sinewy or chewy, and others finding portion sizes to be too small. Additionally, some customers have had issues with billing, including unexpected service charges or incorrect charges.

What people talk about most

Service

People report ambiguous experiences with service. Many reviewers praise the superb, amazing, and excellent... See more

Staff

Reviewers highlight ambiguous aspects of staff. While many customers praise the staff for being friendly,... See more

Quality

Consumers generally find the quality to be positive. Many reviewers praise the food, describing it as superb,... See more

Location

Users describe ambiguous interactions with location. Customers frequently mention visiting various branches... See more

Product

Customers had ambiguous experiences with product. While many reviewers praised the food, particularly the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited last Sunday Flat Iron Waterloo for a pre theatre meal. Everything was handled seamlessly, staff was aware of our limited timeline, but we weren't rushed and could enjoy a wonderful meal.... See more

Rated 5 out of 5 stars

Outstanding service from Spitalfields branch. We went out for a family meal and from start to finish customer service was on point and the food was lovely. It was honestly one of the best experiences... See more

Rated 5 out of 5 stars

I went to Flat Iron Victoria today for a quick dinner and started feeling unwell beforehand. Ordered my food which came very fast and unfortunately I couldn’t eat it due to not feeling so good... See more

Rated 5 out of 5 stars

First time at Flatiron in Kensington. Loved the simplicity- but it wasn’t basic. Food was great, price reasonable, super cool setting and good service. The complimentary ice cream to take away at the... See more


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3.7

Average

TrustScore 3.5 out of 5

64 reviews

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