Edwardstown Adelaide, number 23 Railway tce. DO NOT RENT AT THIS PROPERTY! An asian man named Alan rents rooms at this and other properties, he is a con artist, there is no room to rent, it does no... See more
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Used the website to source a housemate, turns out the guy had numerous warrants out for his arrest, the same guy came back to my house after disappearing for 4 weeks running from the police to break... See more
it has been difficult with Covid 19 for various reasons we have found it very hard to secure a new flatmate.We managed to find someone who works nearby in walking distance so that was a change this ti... See more
Avoid flatmates and use real estate.com Far too many landlords on this site who don’t understand the law. Had one landlord attempt to increase my rent twice within a 6 month period and another landl... See more
Company details
Written by the company
Flatmates.com.au is a peer to peer listing platform which allows you to rent out your spare room, find accommodation and search for flatmates. Our listings are moderated, all our members are mobile verified and we have a secure messaging system where you can chat with other members until you are comfortable sharing your details.
Contact info
511 Church Street, 3121, Richmond, VIC, Australia
- support@flatmates.com.au
- flatmates.com.au
1.6
Bad
5K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
33 flatmates & counting!
Love flatmates.com.au...33 flatmates so far & counting!!
Just wanted to give some feedback - would love to see an option of ticking “pet-free” for those of us who prefer not to co-habitate with a 4-legged flatmate.
Also, I’d love the option of a 3rd way of tagging properties (currently only 2 - starred or unstarred). It’d be helpful to have a “stop lights” system, where you could tag properties you love green (& they’d go in your shortlist), properties you’re definitely not interested in as red & other possibilities as yellow. Then you wouldn’t have to re-read profiles that you didn’t star to find out why you didn’t star them.
Thanks for your great service & all the fab housemates you’ve helped me find over the years!
April 12, 2021
Unprompted review
Reply from Flatmates.com.au
33 flatmates! Well done Gabby! Great to hear your review.
Regarding pets, you do have the option when creating your property listing to select features that the property is "accepting of" including retirees, students, backpackers and pets. By not selecting this feature, you are showing that your property is not accepting of pets.
You also have this same option when creating a person listing.
Thanks for your feedback on the traffic lights, we'll pass this on to our team.
All the best,
Flatmates Team
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This website is very user unfriendly
This website is very user unfriendly to first timers like myself.
The fact you can't message a person unless you upgrade is pathetic and not necessary and nowhere on the site does it give you a intro on how the website works
April 6, 2021
Unprompted review
Reply from Flatmates.com.au
Hi Christine,
We're sorry you're having trouble.
We have a stack of self-help guides on our blog to help you navigate the platform. Simply head to www.flatmates.com.au/info for the start of our FAQs and guides.
We also full time support team to support you with any queries. You can contact us at support@flatmates.com.au.
All the best,
Flatmates Team
Reply from Flatmates.com.au
Thanks so much Evelyn!
I did not have a prompt response of…
I did not have a prompt response of owner property
March 30, 2021
Unprompted review
Reply from Flatmates.com.au
Hi Titto,
We know how frustrating it is when members do not reply to messages.
This is why we have a "response rate" feature on our platform which will mark members out of 100%. The closer a member's response rate to 100%, the more likely they are to reply. This should help you in your future share house searches.
All the best,
Flatmates team
Give it a big miss!
I can't understand the positive reviews here concerning Flatmates.com.
I advertised my spare room for rent through them, which is in a modern fully furnished home, and had nothing but bad experiences I would rather forget. People constantly rang up asking to view the room and didn't turn up, without so much as a phone call. People hung up on me when I asked for references, and the one's who did turn up were disheveled and dirty looking, which you wouldn't trust with your dog.
I ended up only advertising for students and people with professional background - which were almost impossible to find.
I was lucky that an old friend came into town, and I ended up renting it out to him. I then gave up the idea altogether after he left.
Give Flatmates.com a big miss - they're not worth the trouble!
March 27, 2021
Unprompted review
Reply from Flatmates.com.au
Hi Martin,
We're sorry to hear of your trouble.
You can report any member who you believes goes against our community guidelines. You do this by clicking on the three dots in your message chat with the member and selecting "report this member." Alternatively, you can visit their listing page and select "Report this listing" on the right hand side. This will let a member of our Moderation Team know to review the member's account.
If you like to email us at support@flatmates.com.au, we'd be more than happy to look over your account and provide you with some advice on how to get the most out of your listing.
We wish you all the best,
Flatmates.com.au Team
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I don't like the new changes where my…
I don't like the new changes where my monitor is over 20 years old and when you do a search, the photos are way too big. I think I'll stick with Gumtree so I can see the search listing easily.
March 26, 2021
Unprompted review
Reply from Flatmates.com.au
Hi Lek,
We're sorry you're having trouble. We've recently made new updates to our platform design in accordance with member feedback and research. If you're having difficult viewing images, we would suggest trying a different device or browser to see if this solves your issue,
All the best,
Flatmates Team
Good app....
March 21, 2021
Unprompted review
Highly Recommended
I've recommend Flatemates.com.au to others. As I've used the service for many years. No issues creating rooms to offer flexible options.
March 14, 2021
Unprompted review
I don't recommend
For one, i dont like the way the website is setup. I didn't find a new place to live. I dont recommend.
March 13, 2021
Unprompted review
Reply from Flatmates.com.au
Hi Ronald,
We're sorry you don't like the design of our platform. If you'd like to provide us with some more information regarding your review, please email us at support@flatmates.com.au
All the best,
Flatmates Team
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No reply seems the normal response
Messaged numerous people about their rooms to rent and very few had the decency to reply. Trying for 2 months and the few that do offer you an inspection or meet up never get back to you after the inspection. They all have too much choice with so many people looking for a room and hardly any rooms available. just basic good manners as to a yes or no would be good.
February 26, 2021
Unprompted review
I found it very hard to find a place to…
I found it very hard to find a place to get an inspection. I found the whole website frustrating to use.
February 25, 2021
Unprompted review
I have paid 4 weeks bond to John Chan
I have paid 4 weeks bond to John Chan, his property is at wattle st, Ultimo. He doesn't give me key and not allow me to move in as agreed time. He is a fraud
February 21, 2021
Unprompted review
Reply from Flatmates.com.au
Hi Karo,
Thanks for leaving a review.
If you could please reach out to our team at support@flatmates.com.au with the full details we'll be happy to look into this for you.
Best regards,
Aaron - Flatmates Team
I hate the new search result page
I hate the new search results page where you can only see 1 at a time now. Each picture is huge on my screen. I'm not going to spend hours looking at each listing where before I could see many on my screen at a time.
February 15, 2021
Unprompted review
Reply from Flatmates.com.au
Hi Pam,
Thanks for taking the time to leave a review.
We’re sorry to hear you don’t like the recent change. The change moved from showing three results on screen in a grid view to a list view. We still show the same number of results per page, which is 12.
You can search and filter your results to ensure you’re seeing what you want immediately, rather than browsing through all the results.
This most recent change enabled us to release a whole bunch of features which will help listers such as yourself stand out and get enquiries. This includes bigger and differentiated search result tiles to ensure potential flatmates don’t miss your listing, automatic rotation of listing tiles to the top of search results to ensure your listing continues to get exposure and image carousels in search results so seekers can get a feel for your listing.
We don’t make these changes lightly and ensure changes we make improve the performance of the site. While rolling out the new experience our data showed it performed better for enquiries, which we’re sure you can appreciate is a great result.
We welcome any and all feedback, so please feel free to reach out to us support@flatmates.com.au.
All the best,
Aaron
Flatmates.com.au Team
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New search result page is a nightmare!
They just change the new search result page where only 1 is displayed at a time thus the picture takes up 1/2 of my screen. The old system is 1000x better where you could see a list of 3 at a time. It has made my searching a total nightmare and I can't use this site anymore. The person that made this insane change at FM, should be fired!
February 11, 2021
Unprompted review
Reply from Flatmates.com.au
Hi Gary,
Thanks for your review.
Flatmates.com.au has introduced a new default search result called ‘Featured” which allows upgraded listings to be displayed first and will differentiate them from free members on our platform. We wanted to give upgraded members more value for their plan and to help them stand out on Flatmates.com.au.
Your screen may look different, as now upgraded members will appear as “premier listings” with enlarged listing tiles in search results on the first couple of pages, while free members will have their listings displayed slightly smaller and on later pages.
Users may filter or re-sort search results in which case listings that match that search query will rank first. Flatmates.com.au is always striving to improve and to ensure our marketplace remains the best place for share accommodation in Australia. We’re constantly listening to our members and asking for their input in such improvements. For a long time, our paid users have been asking for better value for their plans and we believe this strikes a balance between paid listings and free listings.
If you have more feedback, you're welcome to message us at support@flatmates.com.au.
All the best,
Flatmates team
Great customer service and always…
Great customer service and always responding to all my questions promptly.
Understanding clients enquiries and needs. I will Highly Recommend Flatemates.com.au and also the services you provide to property owners like myself. Keeping our information private , so we can find the suitable candidate to lease the room which gives us a piece of mind. I travel frequently due to work commitments away alot and my property is left alone so this is a great site to find a person to lease the room but realistically they have the entire home to themselves just my master bedroom is not available.
I have had such beautyful people so respectful , polite and looked after my house as if it was their own and I thank Flatmates Au for that!!!
Will be using your service again !!!
Thankyou
D ;)
January 25, 2021
Unprompted review
Reply from Flatmates.com.au
Hi DS,
Thanks for the great review. We're so glad you enjoyed your time with us!
All the best,
Flatmates team
Flatemets.com.au Need take more control for SOMETHING YOU PAY FOR
Flatemets.com.au Need to make people more punctual on this dam website. 2nd time around its absolutely ridiculous and just like last time. No one responds OR they're away but their flatemates find someone. People need to have more responsibility on this site and Flatemates need to enforce it. Its common bloody courtesy. I hope there is not a 3rd time anytime soon.
January 22, 2021
Unprompted review
Reply from Flatmates.com.au
HI Utareangara,
Thanks for your review. We're sorry you didn't enjoy your time with us and we can understand how frustrating it can be when members do not reply to messages. This is why we introduced our response rate which marks members out of 100%. The closer a member's rate to 100%, the more likely they are to reply.
We also deactivate accounts from our platform that have been inactivate for more than 7 days, so that members such as yourself, aren't messaging accounts with listings that have already been filled.
If you have any further feedback, please send it through to suport@flatmates.com.au
All the best,
Flatmates team
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Highly Recommended
Claudia and all the staff in the Customer Service Team have always been super friendly and supportive. Great in depth advise that makes an overall easy to use experience both in finding a room as a Tenant and advertising as a Landlord. Highly recommended and a large pool of ads to work with to find the best match.
January 19, 2021
Unprompted review
Reply from Flatmates.com.au
Thanks for the lovely review Daniella! We're so glad that you enjoyed your time with us.
All the best!
Bad website
Bad website, kept crashing and I had to keep refilling details. After nearly an hour and half a dozen attempts, l gave up.
January 18, 2021
Unprompted review
Reply from Flatmates.com.au
Hi Robert,
Thanks for getting in touch and we're sorry you're having trouble.
Have you tried using a different device or browser? We’d also recommend you try clearing your cache. The method will depend on your device and browser, so please Google search ‘how to clear cache in (browser)’ for instructions.
If you continue to experience difficulty with this issue, please let us know at support@flatmates.com.au
Kind regards,
Flatmates.com.au Team
This platform is a joke
This platform is a joke. All the 4-5 star reviews are from Bob, Jane or someone%20 very interesting. Charge you to message people with no guarantee of a reply. When you message someone with a 100% response rate and they don’t reply their response rate stays at 100%. Filled with 3rd party ads. Hive property is a real estate renting to students they don’t own or live at the property. Female only option but no male only? Sexist? Compete scam
January 17, 2021
Unprompted review
Reply from Flatmates.com.au
Hi Unit,
Thanks for taking the time to leave a review.
Flatmates.com.au is a free platform but we do have a number of paid upgrades members can choose from to help quicken up their search. On a free account you can contact any listing on the site that is Free to Message, you can also reply to all messages received. The majority of listings on our site are Free to Message, but there will be some Early Bird listings (free) that will require an upgrade to contact for the first 14 days.
The response rate is the percentage of conversations you have responded to over the past 30 days and new messages are given a grace period of 24hours before they are counted in your response rate. You can read more about that here https://flatmates.com.au/info/message-response-rate
We are a platform that caters to all so this means you will find some professional users on our site who run multiple share houses and use our platform to advertise their properties.
We have multiple filters on the site you can choose from regarding flatmate preferences. Properties can put filters on to only have "male" or "female" flatmates, "couples" or they can use the filter "anyone welcome."
Please feel free to reach out to us at support@flatmates.com.au if you'd like further information.
Flatmates.com.au Team
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