Edwardstown Adelaide, number 23 Railway tce. DO NOT RENT AT THIS PROPERTY! An asian man named Alan rents rooms at this and other properties, he is a con artist, there is no room to rent, it does no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used the website to source a housemate, turns out the guy had numerous warrants out for his arrest, the same guy came back to my house after disappearing for 4 weeks running from the police to break... See more
it has been difficult with Covid 19 for various reasons we have found it very hard to secure a new flatmate.We managed to find someone who works nearby in walking distance so that was a change this ti... See more
Avoid flatmates and use real estate.com Far too many landlords on this site who don’t understand the law. Had one landlord attempt to increase my rent twice within a 6 month period and another landl... See more
Company details
Written by the company
Flatmates.com.au is a peer to peer listing platform which allows you to rent out your spare room, find accommodation and search for flatmates. Our listings are moderated, all our members are mobile verified and we have a secure messaging system where you can chat with other members until you are comfortable sharing your details.
Contact info
511 Church Street, 3121, Richmond, VIC, Australia
- support@flatmates.com.au
- flatmates.com.au
1.6
Bad
5K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just terrible I want to give it a half…
Just terrible I want to give it a half star don't waste your time or money.
January 8, 2021
Unprompted review
Reply from Flatmates.com.au
Hi Sheridan,
Thanks for taking the time to leave a review and we're sorry you didn't enjoy your time with us.
We'd love to gather some more insight into your experience to see how we may better assist you in the future. Please feel free to reach out at support@flatmates.com.au.
All the best,
Flatmates.com.au Team
Advertisement
You use to be able to update your ad…
You use to be able to update your ad and be able to go to the top of page 1 but not anymore. Even if you pay, your ad won't be on page 1 but near the last couple pages. I'm lucky to receive a couple messages within a week compare to in the past, I would receive more than a couple a day. I get 10x more messages on Gumtree and Flatmatefinder where I won't be using Flatmates ever again! The changes are a nightmare and makes Flatmates unusable for finding tenants. The people at Flatmates seriously don't care where this COVID-19 pandemic has been a nightmare for us landlords. These changes are PURE EVIL!!
January 3, 2021
Unprompted review
Reply from Flatmates.com.au
Hi Steven,
Thanks for taking the time to leave a review.
The default search results page is "Featured", which is where paid listings will show above free listings. We recently updated our search algorithm to also include our standard plans as well as the previous Boost plan. Users can still filter or re-sort search results in which case listings that match that search query will rank first regardless of plan type.
Flatmates.com.au are always striving to improve and to ensure our marketplace remains the best place for share accommodation in Australia. We’re constantly listening to our members and asking for their input for such improvements. For a long time, our users have been asking for better value for their plans and we believe this strikes a balance between paid and free listings. We have a range of plans available to suit all budgets, which you can review on our upgrades page if you wish. If you can’t upgrade or do not wish to, we still offer our fantastic free service allowing you to list and reply to all enquiries.
We understand COVID-19 pandemic has been tough for listers, in 2020 we worked hard to support our members including: reducing plan prices, introducing the ability to pause plans, supporting video tours and making it simpler for those on the Full Plan to receive their guarantee.
We'd love to hear more from you about your experience and see how we may assist you with your search, please feel free to reach out to us support@flatmates.com.au.
Flatmates.com.au Team
I had no luck with this site that…
I had no luck with this site that chargers you when it's the landlord that should be charged. It's kind of pricey cause I'm a student. I had better luck on Gumtree.
December 29, 2020
Unprompted review
Reply from Flatmates.com.au
Hi Gary,
Thanks for taking the time to leave a review.
Flatmates is a site that can be used for free, whether you're listing a property or looking for one.
Not everyone who uses our site are landlords, as many people are listing rooms in homes they're renting and need to share the cost. For this reason, we allow people to list for free and those who wish to pay to add certain benefits such as ranking and immediate contact can.
On a free account you can contact any listing on the site that is Free to Message, you can also reply to all messages received. The majority of listings on our site are Free to Message, but there will be some Early Bird listings (free) that will require an upgrade to contact for the first 14 days.
Please feel free to reach out to us if you'd like further information or for assistance with your search.
Flatmates.com.au Team
Super frustrating interface, definitely not made for "Flatmates"
Pretty frustrating site. You can't save searches; you can't hide listings you've looked at previously. You can't filter for nearly enough things (this is an Australian site and you can't filter for Air Conditioning!). You can't really build a decent profile, you can't easily navigate their map design, and the design is bloated and takes up way too much screen space. FlatmateFinders is a way better design, but Flatmates.com has used their market position and money to market better and now has all the properties... and none of the useful interface. It's a damn shame I have to use this site as it's a huge pain in the rear.
Edit: Look at their reply- it's friendly enough boilerplate, but look at what it reveals. Flatmates.com thinks 'saving a search' means being able to enter the same search terms, but don't consider being able to favorite/hide places within a specific search criteria, or being able to add/edit filters within a search you've already conducted. Being able to filter for AC is a 'feature' that they need to send to their design team to consider - when it should be a *basic* search filter.
Honestly, the more I use this site the more garbage I find. Do they do ANY user testing at all?
December 28, 2020
Unprompted review
Reply from Flatmates.com.au
Hi Will
Thanks for taking the time to leave a review, we're sorry you didn't enjoy the site.
You are able to save a search once you have actioned it. The Save Search button will appear at the top of the search results page you're viewing. We also show your three most recent searches under the search section (which sits under your saved search). You're also able to favourite places you like, which appear under your Shortlist. At this stage we don't have the ability to remove listings you don't like.
While we don't have a specific search filter for Air Conditioning yet, you can use the key word search under filters to find listings that include Air Conditioning. We've also sent your suggestion to have a specific filter to our design and product people.
With regards to our map design, we have a new one coming! Currently, the design is being rolled out incrementally through a beta and will feature a full page map that will make it easier to search. We hope this is live for everyone by the end of the month.
We'd love to hear any further feedback you have, please feel free to contact us support@flatmates.com.au.
All the best,
Flatmates.com.au Team
Its a pretty hipster site designed for…
Its a pretty hipster site designed for the pretentious traveller
December 21, 2020
Unprompted review
Advertisement
We love Your site and have met some…
We love Your site and have met some beautiful folk stating short and long term! Thank you
December 9, 2020
Unprompted review
Reply from Flatmates.com.au
Thanks for the great review KJ! We're glad you love it.
I always have had a good experience…
I always have had a good experience with Flatmates.com, however, I wish for Early Bird there was a 10 days or a month free trial. But, apart from this, everything is very good.
December 9, 2020
Unprompted review
Reply from Flatmates.com.au
Thanks for the feedback Sam!
no reply
no reply - no responses - paid the highest amount to market it. Waste of time and money
December 9, 2020
Unprompted review
No one came!!!
I was registered on Flat mates for several months. In that time I had one person request to have a look & one person I wrote to asking if they has seen my ad. Both were to come have a look but seemed to not have time to look.
Oh yes we will come as I communicated a few times but neither did arrange to come. It was disappointing.
I then removed my advertisement .
December 9, 2020
Unprompted review
Advertisement
I've been using Flatmates for a couple…
I've been using Flatmates for a couple of weeks where just before the 14 days is over, they banned my account for no reason. I have sent emails without any reply. Looks like the 1 star reviews are correct here.
December 5, 2020
Unprompted review
Reply from Flatmates.com.au
Hi John,
Thanks for your review and we're sorry you feel that way.
Our full time Moderation Team spend a lot of time verifying and ensuring that accounts on the site are legitimate. Our team will remove accounts that are using Flatmates.com.au for the wrong reasons as our site is only to be used for share accommodation and for no other reason. Your account was removed from our site due to inappropriate use.
If you would like to discuss further, you can email us at support@flatmates.com.au.
Regards,
Flatmates team
Where is the Negative 5 star?!
When the area I'm wanting to move to is in a current crisis this website does not benefit those who genuinely seek somewhere to live. I sent so many messages to a whole lot of listings and not one reply. This website needs to be seriously looked at and should be ashamed of themselves for letting down the communities and leaving those legit home seekers out to suffer.
November 29, 2020
Unprompted review
Reply from Flatmates.com.au
Hi Matt,
Thanks for your review and we're sorry you didn't enjoy your time on the site.
Our community has felt the pinch of COVID-19 and we as business have also felt the effects of the pandemic. We do have a number of measures in place to support our community through this time. If you'd like to email us at support@flatmates.com.au, we can discuss these with you.
In terms of responses, we understand how frustrating it can be when a member does not reply. We do have a response rate feature on the site that marks members out of 100%. The closer their rate to 100%, the more likely they are to reply. We also deactivate any accounts that haven't been active on the site for 9 days, to help avoid this issue.
All the best,
Flatmates team
Don't wait your time
Don't wait your time, I sent a whole lot of messages but I never received one reply. I think these ads are all fake.
November 28, 2020
Unprompted review
Reply from Flatmates.com.au
Hi Melissa,
Thanks for your review and we're sorry you feel that way.
Our full time Moderation Team spend a lot of time verifying and ensuring that accounts on the site are legitimate. We also have a set of virtual security checks that all accounts must go through. If you have any issues with an account, we ask that you please report them. You do this by clicking on the three dots in your message chat with the member and selecting "report this member." Alternatively, you can visit their listing page and select "Report this listing" on the right hand side. This will let a member of our Moderation Team know to review the member's account.
If you have any more feedback you'd like to share, please feel free to send us a message at support@flatmates.com.au
All the best,
Flatmates team
A waste of money
November 24, 2020
Unprompted review
Reply from Flatmates.com.au
Hi Vito,
Thanks for your review and we're sorry you feel that way.
If you have any more feedback you'd like to share, please feel free to send us a message at support@flatmates.com.au
All the best,
Flatmates team
Advertisement
don't waste your money
October 30, 2020
Unprompted review
Reply from Flatmates.com.au
Hi Ala,
Thanks for your review and we're sorry you feel that way.
If you have any more feedback you'd like to share, please feel free to send us a message at support@flatmates.com.au
All the best,
Flatmates team
I have flatmates.com to be very useful and efficient
I have flatmates.com to be very efficient and I am very pleased with the results I have got each time I have used your site thanks Chris Dawes
October 26, 2020
Unprompted review
Reply from Flatmates.com.au
Thanks for the great feedback Chris!
Flatmates.com.au does work OK
Flatmates.com.au does work OK. The site is easy to use, suggests how to write the ad, and I have always had leads and found my flatmate. However, I have found flatmates using the site to be uncontrolled / unsupervised / unmanaged leading a huge waste of my time as someone offering house sharing.
Despite having "female only", "no smoking" and "no couples" ticked on my ad, I was messaged by 7 men - none of whom had listed profiles on the site. This is starting to border on dangerous. One was a professed school boy mucking about. There was the 18 yr old smoker who wanted to live near his girlfriend. The young couple still living in their family with "no peace or privacy." 2 men spoke to me as if I was running a boarding house and would provide everything and they would move in tomorrow. One chap wanted a sunroom. I said nope - but I understand what you mean, my neighbour has one. So, he asked, could I go and ask the neighbour if he could move into their house? I ignored him, to have him write 2 weeks later asking how I got on asking the neighbour on his behalf. The man who was too busy to visit and sent one of his employees over instead for the viewing. The only man who contacted me with a listing, visited the house, was very polite, took the room and 3 weeks later did a runner whilst I was in the other room - leaving a pile of stuff behind. Couldn't come and say "I've decided to leave". Thank goodness for a bond.
Like ..... who interacts like this? Why would I invite you into my home, let alone live in my home?
I wrote to 5 women who advertised profiles on the site. only 1 replied and she moved in! The other 4 - nothing.
Until Flatmates.com.au starts to work with the seekers to have sensible policies and monitors and tracks what people are doing I will be guarded and only partially mark them. They esp. need to understand they are more than a software company - they allow people to be unlisted but have the ability to contact others - that is dangerous for the unwary and I wish Flatmates would have more controlling structures in place.
October 13, 2020
Unprompted review
Reply from Flatmates.com.au
Hi Leanne,
Thanks for taking the time to let us know your thoughts above. We really appreciate hearing our members’ feedback.
We will answer your statements in order:
1. Anyone who contacts you via the site is a registered member and they have undergone the same verification process as you.However, not all members will have a public profile about themselves. Some of these members may have just signed up and verified an account to contact you, so they may not know about a profile until they’ve sent their first message. Many members also have their own personal reasons for not wanting their listing public. You can always reply to these members through the messaging system and ask them to provide more information or to create a person listing.
We do ask you to demonstrate caution and to never meet a person without calling them first and never let someone move into your property who you haven’t met.
2. You've received messages from people who may not fit all of your search criteria, as some house holders will take on a new flatmate who matches most of their search criteria, if they can't find someone who matches all of their search criteria.
3. If you need some help resolving disputes, please have a look at our how-to guide on dispute resolution for some tips https://flatmates.com.au/info/resolving-disputes
You can also report a member by clicking on the three dots in your message chat with the member and selecting "report this member." Alternatively, you can visit their listing page and select "Report this listing" on the right hand side. This will let a member of our Moderation Team know to review the member's account.
If you feel like you need further help, please have a look at the legal guides on our site. This link will take you to the start of an extensive list of legal support articles on our site https://flatmates.com.au/info/legal-introduction
If you would like to discuss further, please feel free to email us at support@flatmates.com.au
We wish you all the best,
Flatmates.com.au Team
The worst site with terrible customer…
The worst site with terrible customer service. Most people don’t reply. There’s no incentive for the users to reply to each other and when I tried to raise this they were very dismissive. The photos that appear very hard to see. The format is cluttered. The customer service is bizarre. I literally got a user message me, telling me to sneak someone into the country during quarantine and, when I didn’t reply, to smell his “ridunculous ass” and something to do with burritos. Customer service called this a tenancy dispute? He wasn’t a tenant? Then they said his messages were normal and totally fine and he was genuine and this was just a “dispute”. Even though I never replied to these bizarre messages. Very very expensive and very low yield in finding a flatmate
September 26, 2020
Unprompted review
Reply from Flatmates.com.au
Hi Apple,
Thanks for your feedback and we're so sorry to hear you didn't enjoy your time with us.
We appreciate you taking the time to give feedback on members. If you would like to discuss further or have any other question, please send us a message at support@flatmates.com.au
All the best,
Flatmates team
Advertisement
Help me speak to someone please
I have used Flatmates successfully so it has helped me in the past but this time i have messaged over a dozen people with no reply and that seems odd so I tried to find a contact number or email and there is none. What company does not give you a chance to contact them and if there is one it is hidden well enough for me to not find it .... Can you please help Cheers Karen :-/
August 8, 2020
Unprompted review
Reply from Flatmates.com.au
Hi Karen,
Thanks for your review and we're sorry you're having trouble.
You can email us at support@flatmates.com.au with any queries you may have. You can also message us on the site via the "messages" tab in the top right hand corner of the homepage.
Unfortunately we do not have a phone number but if you email us, we will be happy to assist.
All the best,
Flatmates Team
I have been using Flatmates for long…
I have been using Flatmates for long time but this time I couldn't rent my apartment and you guys suggest that I have to pay again but I haven't received a satisfactory service yet.
August 4, 2020
Unprompted review
Reply from Flatmates.com.au
Hi Vanessa,
Thanks for your message and we're sorry to hear of your experience. If you would like to email us at support@flatmates.com.au, we can review your account
All the best,
Flatmates team
Paywall
The site prevents you from messaging certain people (for me it happened to be the two places I most wanted to see) without buying a subscription. They already have ads so not sure why this is necessary. Haven't tried it on desktop but the mobile version of the site is clunky but does the job I guess.
July 29, 2020
Unprompted review
Reply from Flatmates.com.au
Hi Matt,
Thanks for your review.
Our site is free to use but we do have a number of paid upgrades members can choose from if they wish. Upgrading will quicken up a member's search and give them greater access to the site.
As a free member, you will only be able to contact listings labeled "Free to Message". Any listing labeled "Early Bird", is only contactable by upgraded members.
On a Free account, your listing is set to "Early Bird" for the first 14 days. During this period, only upgraded members can contact you.
Other Free Members will not be able to contact your listing during the Early Bird period. Any Free Member who does contact you during this period, will have their messages held until your listing becomes Free to Message or if you upgrade, whichever is soonest.
Plans including the Free Plan are explained and shown when you create your listing. There is also an Early Bird explainer on every Early Bird listing on the site, including yours.
Upgrading your account will bypass these restrictions and give you full access to the website. Our current plans can be viewed here: https://flatmates.com.au/info/why-upgrade
All the best
- Flatmates.com.au Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.