We had a car from them for 2 months before they went bankrupt. We were supposed to continue the contract but found out that the service and repair agreement was terminated by mobile Ensjø due to the b... See more
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I have had the best customer experience with Fleks. They're readily available to answer your questions and create solutions to meet your car needs. The rates are affordable and you get the chance to a... See more
Company replied
Update (July 2): technical team fixed the issue and I was able to book. Picking up in 2 days. Hi, tried to book 3x.. authentication was successful but all 3 bookings went back to the ordering pag... See more
Company replied
For people who are new in Norway and to the subscription system it would be good if you had someone on the ground to explain a few things about the car and answer some queries. A face to face meeting... See more
Company replied
Company details
Written by the company
Fleks tilbyr bilabonnement til konkurransedyktige priser. Både service, veihjelp, forsikring, dekkskift og 1000 km er inkludert i den faste månedsprisen.
Contact info
Sandakerveien 64, 0483, Oslo, Norway
- hei@fleks.no
- fleks.no
3.3
Average
450 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from fleks
Hi Martti!
Thank you for your nice feedback, we are glad to hear you are happy with your car :-)
Have a great day!
Kind regards,
Fleks
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Love it
Personal service is great - friendly people and new cars. Expensive yes a litle bit, will say a more long-term-yes if they offer loyalty discount.
June 5, 2020
Unprompted review
Reply from fleks
Hi Lilli!
Thank you for your wonderful feedback, we appreciate it :-)
Have a lovely day!
Kind regards,
Fleks
Some lacking UX/execution
Some lacking UX/execution, good premise.
Some lacking procedures/guidance/assistance/documentation for a completely self-sufficient customer experience.
Both wrt. to picking up, definition of "good enough cleaned" at drop-off, and what payments come when (tolls vs monthly subscription).
More easily/correctly make available documentation for what services are available (such as the - back in January 2020 - future promised "clean up" service at car delivery).
June 5, 2020
Unprompted review
Reply from fleks
Hei Christian!
Tusen takk for gode tilbakemeldinger :-) Vi setter pris på slike konkrete tilbakemeldinger slik at vi kan forbedre oss og leverer et enda bedre produkt.
Ha en fin dag!
Hilsen oss i Fleks
Recommending your company
I am happy with the service you provide, how ever lately there are not enough cars to book in the pool. Otherwise great service and recommend using your company. Easy and functional.
June 5, 2020
Unprompted review
Reply from fleks
Hei Hans Kristian!
Takk for hyggelig tilbakemelding :-) Grunnet økt interesse for bilabonnement, samt stengte bilfabrikker i forbindelse med coronasituasjonen har vi ikke fått fylt opp lageret som tiltenkt. Vi jobber på spreng for å løse situasjonen slik at man kan bestille og bytte bil som tiltenkt, blant et godt utvalg av både fossil- og elbiler.
Ha en strålende dag!
Hilsen oss i Fleks
Great service
June 5, 2020
Unprompted review
Reply from fleks
Hei Ingjerd!
Takk for hyggelig tilbakemelding :-)
Ha en super dag!
Hilsen oss i Fleks
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