We purchased the Hamilton for a historic house in the US. Your design consultant was very helpful throughout the group decision-making and clear about the next steps. She answered all questions prompt... See more
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Review summary
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Reviews shaping this summary
We absolutely love our resident Duke (name of chair), as do all our friends and relatives. Such a wonderful addition to our home, so well-crafted and so comfortable. Not only that but it also improv... See more
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We're very pleased with the quality of our two sofas and the company's customer service. And when we wanted to make a change by adding a mono cushion to the larger sofa, the team made it easy, and th... See more
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I came across Fleming Howland quite sometime ago when researching for a Wingback Chair, after looking at a number of producers I kept hankering back to F & H. I eventually placed my order for the '... See more
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Company details
Written by the company
Fleming Howland has produced the world’s best-known iconic British sofa since 1780. Discover a more personalised approach to design and comfort. Heirs to age-old practices, Fleming Howland is a furniture maker from Lancashire, England. With a legacy that is continuously evolving, objects of functional beauty are brought to life. Fleming Howland draws the connoisseur to the craftsman by personalising designs that transcend the ordinary. It is a place that creates refined extravagance, iconic designs and bespoke dreams.
Contact info
Kestrel Court, Bridgewater Close, BB11 5TE, Burnley, United Kingdom
- info@fleminghowland.com
- fleminghowland.com
4.6
Excellent
448 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of product is excellent
The quality of product is excellent. It took 10 months. We expected delays, however it was still about 4 months longer than we anticipated. We plan to have the sofa for the rest of our lives, and believe it will last, so it was worth an extra few months wait.
February 2, 2023
Unprompted review
Reply from Fleming Howland
Thank you Laura for your feedback. We are very happy to hear that you appreciate the quality of your furniture.
We are sorry that you experienced a delay in production however this was experienced throughout all industries. This has now been resolved as supply chains have returned to normal.
We hope you enjoy your furniture for many years and as always we are at your service if you have any further enquiries. Best wishes from all of us at Fleming & Howland.
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Extraordinarily beautiful furniture…
Extraordinarily beautiful furniture finished to the highest standards. Stands out as being handmade. Well worth the expense. Would highly recommend this company.
February 21, 2023
Unprompted review
Reply from Fleming Howland
Hello Sarah,
Thank you so much for your fantastic review, it's wonderful to hear that you would recommend our company. Should you need anything please don't hesitate to get in touch.
Best wishes from the entire team at F&H.
Customer service is great
Customer service is great, they are very prompt to respond and provide a quality product.
March 2, 2023
Unprompted review
Reply from Fleming Howland
Hi Sylvia, Many thanks for taking the time to leave a review. We're glad that you're happy with your new furniture and the service you've received from us. All the best from everyone at F&H.
Excellent communication even…
Excellent communication even considering an 8 hour time difference. Very patient and helpful staff. Excellent quality sofa.
November 12, 2022
Unprompted review
Reply from Fleming Howland
Hello Michael, thank you for your kind comments and for recognising the effort and time we put into our Customer Service experience. We're also glad to hear that you're happy with the quality of your new furniture, best wishes from F&H.
Great
Great quality, great service and super happy with the overall look of the sofa!
January 17, 2023
Unprompted review
Reply from Fleming Howland
Hello Nicolai, its great to hear that you're happy with our products and service. Thank you for taking the time to leave feedback, best wishes from everyone at F&H.
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Beautiful furniture
I am very impressed by the quality of this furniture. It is both beautiful and very comfortable!
February 13, 2023
Unprompted review
Reply from Fleming Howland
Thank you Joanna for your positive comments, we appreciate your acknowledgement of the hard work that goes into making our products. If we can be of further assistance in the future, please don't hesitate to get back in touch with us.
Great service
We received our new sofas and chair yesterday and they look absolutely fabulous, and great quality. We asked for a couple of changes to the furniture which were incorporated exactly to our wishes and at no extra cost which we really appreciate.
We would also like to compliment the furniture delivery guys who not only unpacked everything but didn’t leave until they had placed the furniture exactly where we required it, a credit to their company please pass on our thanks.
Overall a great experience, well worth the wait.
February 14, 2023
Unprompted review
Reply from Fleming Howland
Hi John, thank you for such a positive review. We're really happy that you are enjoying your new furniture. Its also pleasant to learn that you had a great delivery experience. As always, we remain at your service should you have further enquiries.
Wonderful product made in the Uk
February 10, 2023
Unprompted review
Reply from Fleming Howland
Thank you so much for your kind review, we remain at your service should you require anything. Best wishes from everyone at F&H.
Unbelievably Beautiful Furniture
Breathtaking quality and craftsmanship. Superb designs. Objet d'art.
February 8, 2023
Unprompted review
Reply from Fleming Howland
We are delighted to hear that appreciate the hard work and dedication that goes into each piece we produce. We wish you and your family the very best, F&H.
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Excellent Company to Purchase from!
I've purchased a sofa and chair from Fleming & Howland on two separate occasions. The company was a pleasure to work with. They were prompt at answering all of many questions and made the experience of ordering and shipping an easy one. Most of all the quality and craftsmanship of sofa and chair are superb. Thank You Fleming & Howland!
January 27, 2023
Unprompted review
Reply from Fleming Howland
Hello Sergio,
We are pleased to hear that you had a great experience with us and that you are very happy with the quality of our pieces. Should you need anything, please don't hesitate to get back in touch.
Best wishes from everyone at Fleming & Howland.
Red chesterfield completes my lounge :-)
Red chesterfield sofa is fantastic, comfortable and is the centre showpiece in a hybrid period/modern designed lounge. If you consider what Fleming and Howland sofas are and how they are made, they represent exceptional value for money.
January 9, 2023
Unprompted review
Reply from Fleming Howland
Hi Joseph,
Thank you for sharing such a positive experience. We are happy to know that you appreciate the beauty and quality of your Stamford sofa.
Best regards F&H.
Quality of furniture
Quality of furniture, tradition in craftsmanship, beauty of furniture, worth every penny I paid
January 15, 2023
Unprompted review
Reply from Fleming Howland
Hello Eduard, thank you so much for your wonderful review. We remain at your service should you require anything. Best wishes from everyone at F&H.
it takes too long for F&H to…
it takes too long for F&H to communicate, too long not knowing anything about it.
Product amazing!
January 9, 2023
Unprompted review
Reply from Fleming Howland
Hello Carlos,
Thank you for taking the time to leave us a review. It's great to hear that you are happy with your new furniture and appreciate the craftsmanship as much as we do.
Thank you for your feedback, we do provide updates on our order status page. We are also available via email or phone should you require further information/updates.
We wish you many happy years with your new furniture, best regards F&H.
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A lovely chair of great quality.
December 7, 2022
Unprompted review
Reply from Fleming Howland
Hello Simon,
It's so wonderful to hear that you are happy with your new furniture. We hope you enjoy it for many years. Kind regards, F&H.
Really high quality furniture
Really high quality furniture, made sustainably in the UK, destined to last. Our new sofa looks beautiful and is very comfortable indeed. Thank you!
December 1, 2022
Unprompted review
Reply from Fleming Howland
Thank you Mrs Hemingway for your kind feedback, it's great to hear that you are enjoying your furniture. We remain available should you require anything, F&H.
Insanely high quality
Insanely high quality - generational furniture items. Worth Every penny.
December 21, 2022
Unprompted review
Reply from Fleming Howland
Thank you so much for your kind review. It's great to hear that you are very happy with your new furniture. We remain at your service should you require anything. Best wishes from everyone at F&H.
Revision of complaint
After carefully listening to F&H of my initial review and it's connotations.
The following can be modified
Fleming and Holland were professional in all dealings with me.
The Sofa that we had ordered with a few changes on us opening for inspection was thankfully a beautiful piece of skilled workmanship!! Exactly as ordered!
The Fly in the ointment was the delivery company that F&H employed to move our sofa.
There was no communication from transport until Van was 15 minutes away from home to deliver!!
So it was left in front porch of house because delivery men had to “ Ferryhome” I had to ask neighbour to keep an eye for the whole day.I had to find a place to store sofa for a few days.= very annoyed customer!
This is now being investigated by F& H and steps are to be taken that no reoccurrance of this happens to future customers.
K
September 15, 2022
Unprompted review
Reply from Fleming Howland
Hello Frank,
Thank you for sharing your feedback with us. We are glad to hear that you are enjoying your beautiful new furniture. It also great to learn that you had a positive experience regarding our Customer Service. We are very sorry that you didn't receive a delivery service that matches our high standards. As you have mentioned this we will be investigated to ensure no repeat issues.
We wish you many happy years with your furniture, best wishes from F&H.
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We love the sofa
We love the sofa, it looks absolutely amazing. The quality speaks for itself, so should last a lifetime hopefully. It arrived earlier than was first expected. No complaints whatsoever, a good experience.
December 9, 2022
Unprompted review
Reply from Fleming Howland
Hello Ross,
We are thrilled to hear that you are enjoying your new furniture and its also good to know that you had a pleasant experience with us. Best wishes, F&H.
Good and personal guidance through the…
Good and personal guidance through the many options available with samples sent out to help determine colour and material choice. Good advice on which of my preferred options best met my selection criteria
December 7, 2022
Unprompted review
Reply from Fleming Howland
Hello Clive,
Many thanks for taking the time to leave a review. We are grateful to hear that you enjoyed your experience with us. Best wishes from everyone at F&H.
Work of art!
It took several months to receive my love seat but it has been worth the wait. I love it. It’s cool to know that this piece of art will be here well after I’m gone.
Beautiful!!!
December 6, 2022
Unprompted review
Reply from Fleming Howland
Hello David,
It's so wonderful to hear that you are happy with your new furniture. We hope you enjoy it for many years. Kind regards, F&H.
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