FlexActive Fitness Reviews 

53
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

It's a shame I have to even leave one star. Buyer beware, piss poor business practices. Never sending tracking number or item . No response until they are ready to ship at there convenience.

Rated 1 out of 5 stars

Terrible company. ordered resistance bands on 19th August, no goods, no email address that works, no phone number. Complete Scam. Am in correspondence with my credit card provider to claim refund of... See more

Rated 1 out of 5 stars

Complete scam - don't use. Wrong sized clothing, OK this happens. Returned as directed, recorded delivery. No contactable phone number to chase refund after 16 days, used credit card complaints proce... See more

Rated 1 out of 5 stars

Avoid at all costs! I generally don't bother with reviews but this company took my money for cycling gear, goods were returned immaculate but I have been chasing refund for 2 months with diminishing... See more

Company details

  1. Fitness Equipment Store

Written by the company

At FlexActive Fitness, we strive to bring you the latest and greatest in the world of fitness. Our handpicked products are everything you need to work out anywhere! We bring you the best quality and best value fitness equipment.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

53 reviews

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No recent history of asking for reviews

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1.3

All reviews

(53)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Complete scam

Complete scam - do not order from them... products and website look good but then it all arrives individually from China! Cheap and nasty... all items sent back once received and tracked with signature but no refund issued... not sure what to do and how to get my money back!

May 25, 2021
Unprompted review
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Rated 1 out of 5 stars

Never buy anything from them

Never buy anything from them
Paid for the helmet and 2 hours later sent 3 emails asking to cancel, no answer but 2 days later they are telling me that parcel is on the way.
All their positifs reviews are fake. Mediocre quality. Don't bother to get get your money back, you'll waste your time. Scam.

May 20, 2021
Unprompted review
Rated 1 out of 5 stars

This company is a complete scam

This company is a scam. I ordered what looked like was ankle weights for a price that corresponds to what is expected but received a couple of basic cheap straps without any weights in them. I returned them as per instructions on their website but have not heard back and have for weeks and weeks been chasing for an update on my refund without any response at all. Do not order anything from this company, they don't even have a telephone number on their website for contact. Clearly their goal is scam people.

May 11, 2021
Unprompted review
Rated 1 out of 5 stars

Fraudulent practice

Ordered a weights vest and discovered that weights for it would work it more expensive than buying one with weights already in situ so instigated a return. Return was made at my expense and they responded with asking to wait 14 days for refund. Contacted them after the 14 days and same stock response sent. I have contacted trading standards to make them aware of this fraudulent practice as I informed Flex that I would. I have little hope of recouping this expenditure however. Avoid these scammers.

April 29, 2021
Unprompted review
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Rated 1 out of 5 stars

Scam!

Scam!! Avoid!!
I ordered two item which arrived after 6 weeks from China. Items not as advertised therefore I thought it is just fair I returned it and get a refund back. This was two months ago, no refund no answer. I sent at least 5 emails with a prove of the returned postage and nothing.

April 2, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service, products and quality!

The quality of products I have purchased from Flexactivefitness has been awesome. From running vests, to cycling equipment and more, it’s been a brilliant find and the service and easy to use website with the guys at Flex is second to none! I highly recommend to buy any of the products as for price point compared to the market is great! Keep it up the team at Flex!

March 14, 2021
Rated 1 out of 5 stars

Scam company that sells cheap stuff and ignores your refund

I ordered two items at £60, each arrived individually and about one week from each other although their return policy is a strict 14 days. Had the second item been delivered later than one week, I would but have been able to return them both as it it would have been too late. The items came with price tags on them: $5-$10 in price, not the £20-£30 advertised on the website.
I sent them back as they weren’t what I wanted, and one month later they are no longer answering my emails regarding my refund. I sent proof of postage, the items in their original package and my return address and here I am with nothing.

March 12, 2021
FlexActive Fitness logo

Reply from FlexActive Fitness

Hi Adina,

The 14 days in the policy starts at the date of delivery, so that shouldn't be a problem at all. The reason that sometimes items are delivered separately is that they are fulfilled from different warehouses depending on stock availability. The prices on the package are set for the courier and aren't related to the selling price on our website.

We are very sorry that the items weren't what you wanted. Your refund has been issued. Our accounts team will look into the reason why you are yet to receive your refund, and we will hopefully get that sorted for you as soon as possible. We have also resent the confirmation email for you, please check your spam folder if you can't locate it.

Once again we apologise for your experience and we hope it's all fixed very soon.

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Rated 5 out of 5 stars

Really happy with the items

Really happy with the items. Delivery was faster than I expected and the quality was much better than I thought for such a good price.FlexActive makes life more comfort,will recomended to my friends and family.

January 30, 2021
Unprompted review

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