Hi made a quick easy booking with Mr Ronnie he understood and delivered exactly what I needed i wouldn't get anywhere with out Ronnie at Flightcatchers.com. Fantastic customer service Flightcatchers a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good experience with Flightcatchers. The whole booking process was smooth and easy, and they helped me find a good deal without any hassle. Big thanks to Badar, Haroon, and Qamar Iqbal f... See more
Company replied
I had a great experience with this Travel Agency, Their consultant Abraham was extremely helpful and professional. He explained everything clearly and guided me through the entire process step by ste... See more
Company replied
Had to cancel my initial booking made online via another company as they did not honor their price quoted and wanted considerably more money. Rebooked same flights at near initial cost through Flightc... See more
Company replied
Company details
Written by the company
flightcatchers.com is an e-commerce company offering online travel products and services including flights, hotels and packages. We are a part of Polani Travel Ltd, originally a family-run business established in 1965. Today we have over 50 years of experience and have firmly established ourselves as one of the key players in the UK travel industry. Over the years, we have developed our expertise and negotiated special discounts with our suppliers to provide you with the best customer experience possible at affordable rates. We have recently invested heavily in our technology to ensure that we provide you with a simple and hassle free online experience. However, we also recognise that our customers may want to speak to someone personally about their travel requirements so we have professionally trained staff ready to assist you 7 days a week.
Contact info
84 Kingsley Road, TW3 1QA, Hounslow, United Kingdom
- 02071831816
- info@flightcatchers.com
- flightcatchers.com
4.7
Excellent
15K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent custer services
Excellent custer services
veryfriendly
no issue with communication
Welldone
April 20, 2026
Reply from Flightcatchers
Dear Customer,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Professional fast reliable service
Professional fast reliable service, thanks to sufyan no need to go online and waste time just give him a call.
April 20, 2026
Reply from Flightcatchers
Dear Customer,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Professional staff and best online…
Professional staff and best online booking service
April 10, 2026
Unprompted review
Reply from Flightcatchers
Dear Atta Ullah,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
The agent "Badar" was very helpful and I had an excellent customer service from him, well done.
The agent "Badar" was very helpful and knowledgeable in his domain. He was all the time answering my questions very patiently and over all gave me an excellent customer service.
Thanks Badar,
Syed Raza
April 20, 2026
Reply from Flightcatchers
Dear Raza,
Thank you for your kind feedback. We’re delighted to hear that Badar was able to assist you and provide helpful service.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
I had a great experience with this…
I had a great experience with this Travel Agency, Their consultant Abraham was extremely helpful and professional. He explained everything clearly and guided me through the entire process step by step. He made the booking very easy and stress-free, and provided full support throughout.
Highly recommended!
April 20, 2026
Reply from Flightcatchers
Dear Khan,
Thank you very much for your feedback, we are pleased to hear that you had a great experince with us and truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Customer,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Thumbs up to mr IHSAN
April 20, 2026
Reply from Flightcatchers
Dear Customer,
Thank you for sharing your feedback with us. We truly appreciate your time and effort in letting us know about your experience. Your review helps us improve and continue to provide the best possible service.
Best regards,
Customer Care Team
I want to share a recent bad experience so…
I want to share a recent experience so others can be careful when booking flights.
I booked 7 tickets for two families (including 5 children) through Flight Catchers, and the full amount was charged at the time of booking. Everything seemed confirmed.
However, after about half a day, I received a call saying there was an “airline glitch” and I needed to pay an extra ~£200 per child. That’s a significant additional cost that was never mentioned during the booking process.
I was also told that if I didn’t pay the extra amount, my only option was to cancel and wait 4–5 days for a refund. This puts customers in a very difficult position — either pay more than agreed or wait to get your money back.
From my experience, this feels misleading and very stressful, especially when booking for families.
Please be cautious if you’re considering booking through them. Make sure you double-check all terms and be aware that the final price may not always be what you initially pay.
Sharing this so others can make informed decisions.
April 17, 2026
Unprompted review
Reply from Flightcatchers
Dear Umer Butt,
We are truly sorry to hear about your recent experience. We understand how stressful and disappointing it must have been to face unexpected charges and delays, especially when booking for families. Please accept our sincere apologies for the inconvenience caused.
Your feedback is very important to us, and we will ensure it is reviewed carefully to improve our processes and communication. Thank you for bringing this to our attention.
Best regards,
Customer Care Team
Khalid was very helpful and…
Khalid was very helpful and cooperative, he made the joining process easy and provided good customer service.
April 20, 2026
Unprompted review
Reply from Flightcatchers
Dear Bushra Imran,
Thank you for sharing your positive experience. We are delighted to hear that Khalid was very helpful and cooperative, making your joining process smooth and providing excellent customer service. Your kind words will be shared with Khalid and the team, as they serve as great motivation to continue delivering the best support.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Abdul Quddus,
Thank you for your kind feedback. We are delighted to hear that Najam was very helpful in assisting you. Your appreciation means a lot to our team, and we will make sure to share your encouraging words with Najam.
We are committed to providing the best possible service and your recognition motivates us to continue improving.
Best regards,
Customer Care Team
Very nice customer service
Very nice customer service, very patient person and was very kind, I was speaking to khalid sadiqi- such a nice guy
April 20, 2026
Unprompted review
Reply from Flightcatchers
Dear Javaria Imran,
Thank you for your kind feedback. We are pleased to hear that you were satisfied with our service and that Khalid Sadiqi was able to assist you in a patient and kind manner.
We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Customer Care Team
I apply refund before 8 weeks but still…
I apply refund before 8 weeks but still I haven’t receive my refund.
February 10, 2026
Reply from Flightcatchers
Dear Customer,
Thank you for your feedback.
We are sorry to hear about the delay in receiving your refund and understand your concern.
Please note that refund processing times are handled directly by the airline, and in some cases may take longer than expected depending on their internal procedures. We kindly advise that you may also wish to reconfirm the status with the airline directly for further clarity.
We would like to assure you that we have already followed up on your refund request and will continue to monitor it until completion. Once we receive any update from the airline, we will inform you immediately.
We appreciate your patience and understanding.
Best regards,
Customer Care Team
NEVER BOOK WITH THIS COMPANY
NEVER BOOK WITH THIS COMPANY
I have had my flights cancelled from London to Thailand as they didnt allow enough time for a stopover change, i wasnt even notified and lucky I checked it out with Singapore Airlines, they said they we would re-issue a new flight for the stopover, after 2 weeks ive been sent 4 new flights which have been exactly the same, you can try to contact them but you just get passed around and nobody has any idea what they are doing - avoid like the plague.
April 20, 2026
Unprompted review
Reply from Flightcatchers
Dear Robbie,
Thank you for your feedback.
We understand your concerns and apologise for the inconvenience caused. As per our records, your case has now been resolved.
We would appreciate it if you could kindly confirm this by updating your review to reflect your latest experience.
Should you require any further assistance, please feel free to contact us.
Best regards,
Customer Care Team
Adnan khan has been very helpful and…
Adnan khan has been very helpful and polite throughout out tye whole processes of this transaction
April 19, 2026
Reply from Flightcatchers
Dear Nad,
Thank you very much for your kind feedback. We’re delighted to hear that Adnan helped you with your booking and that you found his approach clear and supportive.
We truly appreciate your comments and look forward to assisting you again.
Best regards, Customer Care Team
Reply from Flightcatchers
Dear Customer,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Great service
April 14, 2026
Reply from Flightcatchers
Dear Customer,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Reply from Flightcatchers
Dear Yasmeen,
Thank you very much for your feedback, we are pleased to hear that you had a great experience with us and truly appreciate you taking the time to share your experience with us.
Best regards,
Customer Care Team
Excellent communication very helpful
Excellent communication very helpful , pleased with their service.
April 19, 2026
Reply from Flightcatchers
Dear Zeeshan,
Thank you for your kind feedback. We’re delighted to hear that we was able to assist you and provide helpful service.
We look forward to assisting you again in the future.
Best regards,
Customer Care Team
This is the only work that rules hearts and I deeply admire the generosity of my heart.
My three years of experience with Flightcatchers have been very Definable (Admirable) and commendable.What I would like to praise the most is the customer care department.The customer care representative is Syed Talha Ali.
Specially Syed Talha Ali who listens to the customer with patience and then finds a solution to the problem and guides him well and also tries to understand the other person's point of view in a very peaceful and manner and also tries to get him out of the problem.
This is the only work that rules hearts and I deeply admire the generosity of my heart.
February 27, 2026
Reply from Flightcatchers
Dear Azhar Abbas,
Thank you for your feedback.
We are sorry to hear about your experience and understand your concern regarding the lack of response. This is certainly not the level of service we aim to provide.
We take such feedback seriously and are continuously working to improve our communication and support for our customers.
Kindly contact us at customercare@flightcatchers.com
with your booking details so we can look into this matter further and assist you accordingly.
Best regards,
Customer Care Team
Excellent service and very competitive…
Excellent service and very competitive rates—highly appreciated. A special thanks to Mr. Sarang, who was extremely helpful, professional, and very experienced in his field. It was a great experience dealing with him. Highly recommended Flight Catcher!
April 17, 2026
Reply from Flightcatchers
Dear Muhammad Zahid,
Thank you for your kind feedback.
We are delighted to hear that you received excellent service and competitive rates. It is wonderful to know that Sarang provided you with such helpful, professional, and experienced assistance.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.