Flight Centre Canada Reviews 401

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and attentive service, making the booking process seamless and stress-free. Many people highlight the personalized approach and the staff's ability to go above and beyond to meet their needs, ensuring a smooth and enjoyable travel experience. However, some people were dissatisfied with certain aspects, such as issues with group bookings leading to higher costs compared to individual bookings, incorrect room configurations, and inconvenient flight schedules that negatively impacted their trips. A few customers also reported frustration with communication and a perceived lack of effort from some agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Booking process

Consumers generally find the booking process to be a positive experience, often highlighting the ease and... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, dedication,... See more

Holidays

Reviewers mention positive feedback about holidays. Customers frequently praise the personalized service,... See more

Customer service

Users describe positive interactions with customer service, highlighting agents as responsive, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Claire has been absolutely amazing to work with. Extremely responsive, efficient, and genuinely customer service oriented. She handled everything so quickly, answered all my questions with patience... See more

Company replied

Rated 5 out of 5 stars

Christina, Flight Centre Travel Advisor courteously took my in-bound phone call and patiently and thoroughly answered my Flight, Luggage and Elite Travel Alliance Membership queries. Those eight disco... See more

Company replied

Rated 5 out of 5 stars

Sue Harriman was a gem. When I had problems with applying a gift certificate to a flight, she sorted it all out quickly and booked my flight to the UK. Then the craziness with trying to get a U... See more

Company replied

Rated 5 out of 5 stars

Working with Liz Goodbrand at Flight Centre has been an incredible experience. She made planning our Africa trip easy from start to finish. Her communication was clear, timely, and friendly, and she... See more

Company replied


Company details

Written by the company

Full service travel agency with offices throughout Canada, offering flights, cruises, tours and vacation packages.

Flight Centre Canada

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Katrina is spectacular!

Once again, Katrina at Coquitlam branch was awesome…we have 8 upcoming cruises and she has gone above and beyond in all of them….always quick to assist, answer questions and always makes sure we have what we asked for. I appreciate the fact that Katrina understands my need to have all my plans organized long before we go…she is always there if we need her..sometimes even after her shift was supposed to end. We would recommend Katrina for anyones travel plans! She is awesome!

March 4, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Kim. We love hearing about our Travel Experts, like Katrina, going above and beyond - you're in great hands! Enjoy your upcoming cruises.

Rated 5 out of 5 stars

Mary Jarvis helped us with a rather…

Mary Jarvis helped us with a rather complicated multiple versions of 2 bookings. She is the most calm and helpful person you can imagine.

February 27, 2026
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Reply from Flight Centre Canada

Thanks for the 5-star review, Janet, sharing your great experience booking with Mary. There's nothing better than a calming and helpful presence when it comes to travel planning.

Rated 5 out of 5 stars

5 Star Customer Service

The service of the Customer Representatives, in particular Jane Cundari was absolutely 5 star.

No question was unimportant and recently Jane and Flight Centre were able to save us a substantial amount on an upcoming cruise.

I fully recommend Flight Centre , particularly Jane .

Thankyou

Stan Falkowski

March 2, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your positive experience booking with Flight Centre, Stan. We're so happy to hear that Jane provided 5-star customer service and that you'd recommend her (and us) to others. Enjoy your cruise!

Rated 5 out of 5 stars

We walked into the flight Centre in…

We walked into the flight Centre in Burlington mall looking for ideas for an all vacation. We walked over to meet Vicki Malcom and she helped us find the holiday we were looking for. She is extremely knowledgeable and well travelled. It should have been a minefield for us as we have only gone all in once but she gave us all the pros and cons of different destinations and hotels. We walked out a little later with what looks to be an incredible visit coming for us in April. Thanks again Vicki
Kev and Bev

March 1, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks, Kev and Bev, for sharing your experience booking with Vicki. We love being able to transform vacation wishes into reality. Have an amazing trip in April!

Rated 5 out of 5 stars

Nicki’s efficiency to booking my flights

Nicki was so friendly and kind. She booked my reservations in a very professional manner. I will surely make sure to get her for my next travel plans. I would recommend Nicki to anyone who requires assistance with their booking.

February 28, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for the positive review, Sam. We love that Nicki provided great customer service and that you'd recommend her to others. Thanks for sharing and we look forward to assisting with your future travels.

Rated 5 out of 5 stars

Stephanie was excellent

Stephanie was excellent. She has promptly found a tour package for my special needs.

February 26, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Vera. We're so glad Stephanie was able to find a tour package to meet your special needs. Thanks for sharing!

Rated 5 out of 5 stars

Cancellation

We had to cancel our trip to Puerto Vallarta recently. We were so pleased to have Siobhan working on our behalf. She was very patient and professional and we look forward to working with her again.

February 23, 2026
Unprompted review
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Reply from Flight Centre Canada

We're sorry you had to cancel your Puerto Vallarta trip, but are glad that Siobhan was able to assist with this. Thanks for sharing your experience, Susan, and we look forward to assisting you with your future travels.

Rated 5 out of 5 stars

Staff are great at this location

Staff are great at this location! Jeff P. was particularly helpful, responsive and knowledgable. Could not have asked for better support!

February 23, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Lawrence! These are the kind of reviews we love to see when it comes to the support from our Travel Experts. Thanks for sharing!

Rated 1 out of 5 stars

worst experience ever had

February 23, 2026
Unprompted review
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Reply from Flight Centre Canada

Hi Harman, we're sorry to hear you had a negative experience. We'd love the opportunity to learn more, so we can continue to improve our customer service. If you'd be willing to share feedback, please call our Customer Experience team at 1-888-241-5380 (Monday to Friday 8:30AM to 5:00PM EST) or email customer.experience@flightcentre.ca.

Rated 5 out of 5 stars

Ask for Debbie Brown

Ask for Debbie Brown!

She was incredible. It was a tall order to organize guys for a bachelor, but she made it as easy as possible.

Mexico City did not disappoint! The W was incredible, awesome gym and spa which we took advantage of (hot tub, sauna, steam room). Polanco was a super safe neighbourhood, very upscale, and we hit up Roma Norte and Condessa a lot. We also worked in Lucha Libre at Arena Mexico (highly recommend - was action packed) and the party boats in Xochimilco (super fun).

Playa del Carmen was a nice change of pace! The Hyatt Vivid was amazing - food was great, nice beach, fun times at the pool/ foam party. Was also nice being right beside la quinta avenida (5th avenue) so we could leave the resort and walk/ bar-hop a little at night.

Was an excellent trip from top to bottom - a bachelor for the ages!

February 5, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your experience booking with Debbie for a bachelor party, Ben. Sounds like you all had an awesome time, which makes us so happy to hear.

Rated 5 out of 5 stars

I had a very satisfying experience…

I had a very satisfying experience dealing with Siobhan. Took away all my stress. Very patient and professional. I would highly recommend her. I will be back. Thank you

February 17, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your experience, Robert. We're so happy that Siobhan took away all of your travel planning stress...that's what we are here to do. We look forward to assisting with your future travels!

Rated 5 out of 5 stars

A fabulous experince!

From the moment I started working with Cortney from the Burlington location I was very happy. Little did I know this happiness would continue once our trip started, on the way home and after our trip . She is very quick to respond and extremely knowledgeable. If she didn’t know the answer she researched it and got back to me.
I will not hesitate to use Cortney or Flight Centre again.

January 6, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review! We're so glad you had a fabulous experience booking with Cortney from start to after your returned home. This is exactly what we want each of our clients to experience. Thanks for sharing and we look forward to assisting you with your future travels.

Rated 1 out of 5 stars

This was for a group booking

This was for a group booking. Painful process. Should of just booked separate. Couldn't select seats without many contacts , ask a question and you get an out of office or a reply so late you forgot what you asked. They sent out park and fly coupons and we were flying from an airport that has no park and fly. You have to send them a copy of the passport, but they clearly don't look or care if its expired, so why do they need it?
This is exactly why we do not need to go through an agent.

February 7, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for taking the time to share your feedback, Ethan. We’re sorry to hear your group booking experience was frustrating. We appreciate you highlighting issues including with seat selection, communication delays and the park and fly information. We’ll be sure to share this internally so we can continue improving our customer experience. If you’d like to discuss anything further, please call our Customer Experience team at 1-888-241-5380 (Monday to Friday 8:30AM to 5:00PM EST) or email customer.experience@flightcentre.ca.

Rated 5 out of 5 stars

Flight Center, 2026

Cindy's service in putting our trip together was both friendly and professional. We felt she really heard what we wanted and tailored our plans to that. All the arrangements (flights, transfers, accommodations) worked out smoothly. It was the hassle-free vacation for which we were hoping. We would highly recommend her!

January 27, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your experience booking with Cindy. We aim for hassle-free vacations every time and are so happy to hear you had a great trip. We look forward to assisting with your future travels!

Rated 5 out of 5 stars

From Jamaica to Mexico

Our original trip was Jamaica. After the hurricane our travel consultant Debbie Brown did an amazing job to rebook our entire party to Mexico. We are very happy with the outcome and look forward to our trip. Debbie was always available when you had questions or needed clarification on any part of the trip. She is amazing !!!!

January 15, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Patty. We're so happy that Debbie was able to assist with pivoting from Jamaica to Mexico. It sounds like she did a fabulous job doing so and we hope you all enjoy your trip.

Rated 5 out of 5 stars

Our consultant Carrie Dallas was…

Our consultant Carrie Dallas was fantastic! She is so knowledgeable and always ready to help.

February 9, 2026
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Reply from Flight Centre Canada

Thanks, Laura, for sharing how fantastic Carrie is. We love that you find her knowledgeable and always ready to help!

Rated 5 out of 5 stars

Matthew Berriman was THE MAN

Matthew Berriman was THE MAN. I was stuck in India and he was instrumental in getting me out. He was extremely helpful, patient and professional both getting me to India and back again to Canada. You don’t often get the opportunity to experience the level of customer service he embodies . A gem of a guy.
Eugene Slawycz

February 12, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Eugene. We're sorry to hear you got stuck in India, but so glad Matt was able to assist in getting you back to Canada. Thanks for sharing a great reason why you should book with a Travel Expert.

Rated 5 out of 5 stars

Helpful and Friendly - Shiela Conwi

Shiela Conwi, was an absolute lifesaver when I realized that I had forgotten to put my middle name from my passport on my travel documents. She was quick to submit the change for me and was extremely pleasant to deal with. Thank you, Shiela :)

February 10, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for the review, Jackson. These things happen to the best of us, but with Travel Experts like Shiela in your corner you can be assured we'll help get your sorted. Thanks for sharing!

Rated 5 out of 5 stars

This was our first time using Flight…

This was our first time using Flight Centre - and our travel consultant Neil Chesworth was amazing! He was very knowledgeable & offered us many great travel ideas/suggestions. He was VERY quick at getting back to us with answers to ALL of our many questions. He went over & above finding us walking tours in Rome, etc.
We are very excited and really looking forward to our cruises!

February 11, 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks, Ronda, for the 5-star review. We're so happy to hear that your first (and hopefully not your last) time booking with one of our Travel Experts was amazing. We love hearing that Neil was responsive, knowledgeable and went above and beyond. We hope you have an amazing trip!

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