Flight Centre New Zealand Reviews 

3,422
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 698 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated travel experts and staff members for their exceptional professionalism, helpful local advice, extensive knowledge, and ability to handle complex trip arrangements smoothly. People deeply appreciate the personalized attention and responsive communication, noting that the entire holiday planning and booking process is remarkably simple, seamless, and completely stress-free. However, some reviewers noted frustrating issues with online bookings, mentioning difficulties with obtaining timely support, unanswered customer service calls, or unhelpful assistance when unexpected problems arose. A small group of customers also experienced troublesome booking errors, unaddressed complaints, or missing flight reservations upon arrival at their travel destinations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive and note that planning is stress-free and memorable. Reviewers... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as simple and stress-free.... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting the ease and simplicity of the... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so much Liston for organising our recent family holiday to Rarotonga. Your excellent planning made the entire trip completely stress-free. The flights, hire car, and accommodation were... See more

Company replied

Rated 5 out of 5 stars

I was overseas & under some stress & needed help to tend to ticket changes in a timely manner. Renee Claasen from the Chartwell Hamilton branch was empathetic & understanding, & made short work of get... See more

Company replied

Rated 5 out of 5 stars

Angela Hunt from Flight Centre in Napier has been the most helpful and accommodating agent to deal with. Our holiday plans changed more than once as more people came on board and Angela made it so eas... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Di Nichol - She has been amazing great service, great knowledge and just got what I was trying to achieve with our holiday. I would definitely recommend her to any one wanting... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Bus Tour Agency
  4. Cruise Agency
  5. Cruise Travel Agency
  6. Tourist Attraction

About Flight Centre New Zealand

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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4.8

All reviews

(3,422)

662 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Taylor Seales is a slay

Taylor Seales booked a holiday for us and just made things so easy and slayed it with her hotel recommendations!!! So grateful for her amazing service 🩷

April 27, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Excellent, friendly, personal service

Yvonne Unka was excellent. I had so many questions and had to rebook our holiday twice for health reasons. Yvonne helped me navigate it all, including the insurance, in a friendly, non-judgmental and constructive way. She was genuinely excited about the trip for me and my family and made everything easier. She was an absolute pleasure to deal with!

March 20, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Yvonne Unka was amazing and…

Yvonne Unka was amazing and professional. She listens to the trip requirements and provide good options. We trusted her with her advice and had an amazing trip. Thank you.

April 29, 2026
Unprompted review
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Reply from Flight Centre New Zealand

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Jaimee was amazing…

The agent who called back from my email inquiry was amazing!
Jaimee Crozier
She rang prepared with the info and the deal was ending that day
We had it booked, locked in with insurance within an hour ! Too easy!

April 27, 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Best of the Best!

Di Nicol was incredible to work with, she was able to take away all the stress required to book a family holiday. I couldn't reccomend her more! She was informative, prompt with a response and also nothing was too big of a deal to sort for us! Thanks again!

December 17, 2025
Unprompted review
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Reply from Flight Centre New Zealand

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Kim easily found the flights I wanted

Kim easily found the flights I wanted, even though I'd been struggling to find them on line myself. It was great to have professional help. She was receptive and accommodating especially when I wanted to change one of the dates.

April 28, 2026
Unprompted review
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Reply from Flight Centre New Zealand

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

We had the best trip to Thailand

We had the best trip to Thailand, all thanks to Gianfranco! In just an hour, he put together our entire itinerary, choosing amazing accommodation and adding in some really fun activities like island visits along the way. Everything was perfectly organised, including all our transport, which made arriving in each new city completely stress-free. It was a seamless and unforgettable trip, highly recommend!

March 6, 2026
Unprompted review
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Reply from Flight Centre New Zealand

We appreciate you taking the time to leave this fantastic review. We love to see how the team have made your booking experience so seamless and efficient 😍

Rated 5 out of 5 stars

Great Service from Gianfranco

Flight Centre on Lambton Quay made planning and organizing our trip so much simpler and easier. I felt fully supported in case of delays or cancellations, and always received quick communications if any changes happened. Gianfranco Belloli was a fantastic agent for us - we don’t usually use a travel agency, but GB did a fantastic job of putting our minds at ease, coordinating details, and providing expert level recommendations and coordination for our travel. We could not recommend him higher for any other travelers looking to put together a trip. We are now likely to use Flight Center for all our future travel, provided it’s with GB.

April 29, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Greatest FC agency with EASY access👍

Excellent service AS ALWAYS
Kelly Richards (Ponsonby FC) absolutely great. Knowledgeable, friendly, very professional, perfect reasoned advice,
Dave

April 22, 2026
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Reply from Flight Centre New Zealand

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Excellent Service from Lendl

We recently returned from a wonderful trip to Singapore, organised through Flight Centre with Lendl’s help.

As always, Lendl looked after us extremely well. This is not the first time we have booked through her, and once again she gave us great advice and followed us through the trip in a very professional and helpful way.

We chose The Clan Hotel, and Lendl organised the booking for us. The hotel was excellent — very nice, very central, and with the MRT station literally just outside the hotel, making it easy to get anywhere in Singapore.

Thank you, Lendl, for another great travel experience. We really appreciate your care and professionalism.

April 27, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Top service for anywhere in the world😁

Initially i left a message or online query. Vinny from the lical office contacted me within the hour. His quick and honest response was and is brilliant. Since my initial enquiry I have booked another 3 or 4 trips. He is super efficient always finds the best deals. Vinny of Flight Centre Manukau is the 5*

April 24, 2026
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Reply from Flight Centre New Zealand

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

The experience was very friendly and…

The experience was very friendly and helpful. I have started informing my friends about it.

April 24, 2026
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Reply from Flight Centre New Zealand

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

The assistant was very efficient and…

The assistant was very efficient and knowledgeable on how to book and check in our flight

April 15, 2026
Unprompted review
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Reply from Flight Centre New Zealand

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

A breeze to book

Emma was super patient and helpful with all our changes and indecisiveness without pushing us for an answer.

April 22, 2026
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Reply from Flight Centre New Zealand

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Have never booked a holiday on line…

Have never booked a holiday on line before so was a bit unsure about the procedure. The travel consultant, Bailey Bertram, was fantastic! He had a quick response to questions, clear instructions, and we were really happy with the price and package he came up with for our holiday. An overall pleasing experience! Tried and trusted!

April 21, 2026
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Reply from Flight Centre New Zealand

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

I felt listened to and we had a wonderful holiday as a result.

Yvonne Uuka booked our travel to Fiji for us. She was professional, friendly and highly efficient. I don't normally book with agents (usually arrange the travel myself), but Yvonne made it pretty much hassle free.
I didn't feel pressured into any arrangements either and that's important to me.

April 10, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Kelly Richards was very kind and…

Kelly Richards was very kind and thoughtful and incredibly patient. She went the extra mile to help me as I did a lot of deciding what was best, as she gave me lots of options . Kelly was fantastic and I also spoke to other staff at Ponsonby Flight Centre and they took were helpful and kind.

April 22, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Samara at Eastridge knows what we like

Samara at Eastridge knows what we like. She found us an experience that has surpassed our expectations but is within our price point. We always rely on her to make our travel an exciting and positive experience. And she has been a lifesaver in the past when unexpected events have interrupted our journey.

April 20, 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Yvonne is responsive and engaged

Yvonne is responsive and engaged - she needed to swing into action to make last minute changes to my itinerary, and found me several options, and was very patient as I kept tweaking my plans.

March 25, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this great review for the team, and how they were responsive and helpful throughout your booking! Thanks for sharing 🙂

Rated 5 out of 5 stars

Booking International Flight

Susan helped us organizing a multiple destination international flight. We booked at the centre in Tauranga/Bayfair and her expertise was super helpful. It was always a pleasure to meet her again. She is definitely someone who is friendly, patient and fun to do business with!

April 20, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

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