Dannelle went above and beyond to ensure we had all we wanted/requested/needed for our recent trip. She kept us informed and updated each step of the way. Her recommendations were spot on. Will def... See more
Company replied
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Izzy Minter has been looking after our travel needs for the last 2 years. She has amazing experience, beautiful nature, ability to listen and to accomodate all our needs. She is also able to come up w... See more
Company replied
Booked a JetStar flight through flight center. Flight was cancelled by JetStar. Opted for a refund. Refund from JetStar to flight center is 5-7 days. Refund from flight center to client (me) is 6... See more
Company replied
pathetic. Disgrace. I have booked Melbourne to Perth Jetstar return from Perth to Melbourne Qantas on 7/8/2025. Jetstar JQ972 from Melbourne 6.20 am started normal. Boarded. After 20 minut... See more
Company replied
Company details
About Flight Centre Australia - FCBT Connect
Written by the company
Written by the company
Contact info
60 Miller Street, North Sydney, 2060, REMOTE, NSW, Australia
- 1300 232 402
3.3
Average
4 reviews
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Dannelle went above and beyond to…
Dannelle went above and beyond to ensure we had all we wanted/requested/needed for our recent trip.
She kept us informed and updated each step of the way. Her recommendations were spot on. Will definitely be booking with Dannelle again.
Highly recommend.
August 1, 2025
Unprompted review
Reply from Flight Centre Australia - FCBT Connect
Thanks so much for this amazing review Ann! We love to see how the team has gone above & beyond to share their expertise and personalise your trip for you.
Do not book through Flight Centre
Booked a JetStar flight through flight center. Flight was cancelled by JetStar. Opted for a refund. Refund from JetStar to flight center is 5-7 days. Refund from flight center to client (me) is 6 weeks!
August 3, 2025
Unprompted review
Reply from Flight Centre Australia - FCBT Connect
Hi Francesca, sorry to hear of your experience! I can appreciate how frustrating the cancellation & refund process can be.
With these refunds, this timeframe has been extended by most suppliers due to the increased workload across the industry.
If you would like to speak further about this, you can reach out to our customer relations team by completing this form: http://travl.to/62046skZnr
pathetic
pathetic. Disgrace.
I have booked Melbourne to Perth Jetstar return from Perth to Melbourne Qantas on 7/8/2025.
Jetstar JQ972 from Melbourne 6.20 am started normal. Boarded. After 20 minutes due to technical problem flight return to Melbourne.
Qantas QF 774 from Perth to Melbourne starting 1.30pm in Perth.
Due to flight problems we were rescheduled 10am with another Jetstar on 7th. That can reach Perth around 12.30pm
I do not have time left to catch return flight. I have my plans to reschedule.
Contact flight centre. Answered by call centre by offshore. To make understand it took me nearly an hour. I was keep on holding. Another man came on the line. He was quite demanding. By that time to explain the situation it took nearly 90 minutes on the phone. Keep on waiting, promised that could be rescheduled. Nothing happens. Asking change of price as much as $319 for Jetstar alone reschedule.
After some argument told they agreed for reschedule. Another 30min waiting. No change they will refund you after 6weeks.
Qantas no change, no reschedule, I have to donate cost of $920 to Qantas. All this drama took me 3 hours over the phone in Tullamarine airport.
On my way out called Qantas customer service and explained.
Qantas informed me Flight centre can cancel my return ticket from Perth and request for refund. Due to technical fault of Jetstar it can be fully refunded to Flight Center. Because I booked through Flight Center; Flight Center can refund me. Straight forward.
Why Flight Centre staff acting like dum, telling different, unreasonable causes? Our phones on hold for hours and hours. They never consider us as humans. I strongly believe they are not willing to do the right thing. We do not need to wait that long to get our money refund.
August 7, 2025
Unprompted review
Reply from Flight Centre Australia - FCBT Connect
Thank you for sharing your feedback for Kamala.
We strive to provide all our customers with the best experience possible - it seems we've fallen short on our service expectations for your business this time.
We value any opportunity to gather insight as to how we can continue to elevate our offering and appreciate you taking the time to share your experiences with us.
If you're open to it, we would love to unpack this a little more for future improvement of service to you and your business. We'll check in with the team and have them reach out to you directly to address it. Thank you!
Izzy Minter has been looking after our…
Izzy Minter has been looking after our travel needs for the last 2 years. She has amazing experience, beautiful nature, ability to listen and to accomodate all our needs. She is also able to come up with great ideas and advice that we have found is always good. Izzy does all the leg work and takes all the pressure out of organising a holiday.
July 22, 2025
Unprompted review
Reply from Flight Centre Australia - FCBT Connect
Hi Sanaa, thanks so much for sharing this amazing review for Izzy! We love to hear how her experience and professional manner made each booking process seamless and enjoyable 😀
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