We had a very stressful situation where upon our arrival to Sydney we found that a royal Caribbean cruise was canceled due to technical problems with a vessel. We contacted flight center at the recomm... See more
Company replied
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We had a very stressful situation where upon our arrival to Sydney we found that a royal Caribbean cruise was canceled due to technical problems with a vessel. We contacted flight center at the recomm... See more
Company replied
Very prompt, informative and friendly service. A real pleasure to make a booking.
Company replied
Alana is amazing, so professional and efficient. She is friendly, accommodating and wonderful with putting an itinerary together. Such a pleasure working with her on my plans
Company replied
Excellent service by the staff (Jake). Very helpful,quick and easy
Company replied
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478 George Street, Level 1a, 2000, SYDNEY, NSW, Australia
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Very prompt, informative and friendly service. A real pleasure to make a booking.

Reply from Flight Centre Australia - FCBT Sydney
We had a very stressful situation where upon our arrival to Sydney we found that a royal Caribbean cruise was canceled due to technical problems with a vessel. We contacted flight center at the recommendation of the concierge at our hotel. We went to the flight center on George Street and we waited on by Heidi Scholey and I have to tell you she is quite an ambassador for the brand she was so kind and looked at so many different possibilities for us. She was patient and considerate under stressful circumstances. She came up with an itinerary that I'm sure will delight us in the coming days. I highly recommend the flight center to help you plan your travel vacation and if Heidi happens to be free when you arrive, I highly recommend her service services.

Reply from Flight Centre Australia - FCBT Sydney

Reply from Flight Centre Australia - FCBT Sydney
Thanks to Aaron for making the booking process easy & quick

Reply from Flight Centre Australia - FCBT Sydney
I emailed to ask about flights/costs/etc and after I gave the go ahead, within 24 hours, my flights, etc were booked.
So quick and easy.

Reply from Flight Centre Australia - FCBT Sydney
Alana is amazing, so professional and efficient. She is friendly, accommodating and wonderful with putting an itinerary together. Such a pleasure working with her on my plans

Reply from Flight Centre Australia - FCBT Sydney
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