Definitely can improve on customer service and communication. Irene from a WA Branch sent me and invoice which I paid the same day. The tour I had paid for was cancelled so I was entitled to a refun... See more
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Still waiting for refund been more than 12 weeks. Have contacted them on many occassions no reply. Appalling!!! Have put formal complaint in with head office Flight centre.
Company replied
Thankyou Jamie Smyth you made our travels so much easier so thanks for all your helpful hints and support today
Company replied
Cara was very helpful and lovely to talk to
Company replied
Company details
About Flight Centre Australia - Flight Centre Busselton
Written by the company
Written by the company
Contact info
Unit 5 8 - 10 Prince Street, 6280, BUSSELTON, WA, Australia
- (08) 9751 1500
3.4
Average
5 reviews
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Cara was very helpful and lovely to communicate with
Cara was very helpful and lovely to talk to
August 28, 2026
Reply from Flight Centre Australia - Flight Centre Busselton
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Still waiting for refund been more than…
Still waiting for refund been more than 12 weeks. Have contacted them on many occassions no reply.
Appalling!!!
Have put formal complaint in with head office Flight centre.
June 2, 2026
Unprompted review
Reply from Flight Centre Australia - Flight Centre Busselton
Sorry to hear about your experience, we completely understand how frustrating the cancellation and refund process can be. For refunds, we do need to wait for the supplier to return the funds to us before we can process them back to you. There has been a large increase in refund requests due to current world events, so unfortunately there are longer delays that usual, with airlines managing increased volumes currently.
If you have submitted this form to the team, they will be able to reach out to you as appropriate.
Definitely can improve on customer…
Definitely can improve on customer service and communication. Irene from a WA Branch sent me and invoice which I paid the same day. The tour I had paid for was cancelled so I was entitled to a refund however Irene told me I owed them money. Irene failed to mention she didn’t get the same price that she quoted & invoiced me for.
I lodged a complaint and got an automatic reply with response timeframe - no response. Lodged another complaint and finally got a call.
Irene’s actions were dishonest and deceptive.
October 21, 2025
Reply from Flight Centre Australia - Flight Centre Busselton
Sorry to hear of your experience Susan. We recommend you reach out to our customer relations team who can investigate this further for you. You can contact them via this webform, which will create a case number for your query, which upon completion you will be emailed with your confirmation; http://travl.to/62042shakq
Thankyou Jamie Smyth you made our…
Thankyou Jamie Smyth you made our travels so much easier so thanks for all your helpful hints and support today
October 20, 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Busselton
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
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