Flight Centre Australia - Flight Centre Cranbourne Reviews 16

TrustScore 4.5 out of 5

4.3

Shop 38A Cranbourne Park, High Street, 3977 CRANBOURNE, VIC, AU


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Rated 5 out of 5 stars

The booking process was seamless and efficient. Steven was very responsive with any query I had. 10/10 experience - now just can’t wait for my holiday!

Company replied

Rated 5 out of 5 stars

Booking our holiday was made so easy. Kate found us a cabin on what was looking to be an almost fully booked cruise so happy with Flight Centre at Cranbourne we have booked holidays through them previ... See more

Company replied

Rated 5 out of 5 stars

There are many good operators at Cranbourne Flight Centre but Kate Apinitis is one of most PATIENT, profesional and helpful people you can find. So far she dealt patiently with me and my family on n... See more

Company replied

Rated 5 out of 5 stars

Flight Centre, Cranbourne. Consultant, Emma Langhans. I started this process 12 months ago and am finally leaving for Africa next week. I wish to thank Emma so much for her gracious assistance and p... See more

Company replied


Company details

  1. Travel Agency

About Flight Centre Australia - Flight Centre Cranbourne

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

  • Shop 38A Cranbourne Park, High Street, 3977, CRANBOURNE, VIC, Australia

  • 03 5995 4330

4.3

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Flight Centre Provided 10/10 experience

The booking process was seamless and efficient. Steven was very responsive with any query I had. 10/10 experience - now just can’t wait for my holiday!

February 24, 2026
Flight Centre Australia - Flight Centre Cranbourne logo

Reply from Flight Centre Australia - Flight Centre Cranbourne

We appreciate you taking the time to leave this fantastic review. We love to see how the team have made your booking experience so seamless and efficient 😍

Rated 5 out of 5 stars

Booking our cruise was made so easy.

Booking our holiday was made so easy. Kate found us a cabin on what was looking to be an almost fully booked cruise so happy with Flight Centre at Cranbourne we have booked holidays through them previously and always been happy 😊

January 30, 2026
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Reply from Flight Centre Australia - Flight Centre Cranbourne

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Great trip to Thailand and all…

Great trip to Thailand and all arrangements handled by flight centre Cranbourne. Five star service all the way!

January 20, 2026
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Cranbourne

Thank you for taking the time to share your great review for the team 😊

Rated 5 out of 5 stars

Cranbourne Flight Centre :)

There are many good operators at Cranbourne Flight Centre but Kate Apinitis is one of most PATIENT, profesional and helpful people you can find. So far she dealt patiently with me and my family on numerous occasions and I have nothing but prizes to describe her.
Thank you Kate :)

January 24, 2026
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Reply from Flight Centre Australia - Flight Centre Cranbourne

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Great service

Great service

December 17, 2025
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Reply from Flight Centre Australia - Flight Centre Cranbourne

Thank you for taking the time to share your great review for the team 😊

Rated 5 out of 5 stars

Ben at Cranbourne is amazing

Ben at Cranbourne is amazing
We just booked our 2nd getaway with Ben and he is so helpful and kind

August 19, 2025
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Reply from Flight Centre Australia - Flight Centre Cranbourne

We’re so pleased to see this awesome review for Ben and hearing his expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing, Debra!

Rated 5 out of 5 stars

Her knowledge of everything travel

Once again larrisa jones in your Cranbourne vic store gave us the five star service for my self and family please pass on our thanks to her and her manager

August 20, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Cranbourne

Thanks so much for this amazing review! We love to see how Larrisa has gone above & beyond to share their knowledge and personalise your trip for you.

Rated 1 out of 5 stars

BEWARE - ZERO Service Level Offered

Beware of ever dealing with Emma Langhans at Cranbourne. She is very quick to call you back and pressure you to make your booking, off an enquiry. However once you have made your booking, you cannot get a hold of her again or get any details about your trip. Had to email repeatedly to get any answers as she will only answer the questions she chooses to answer. This was a river cruise we booked and had to call Scenic cruises directly a day before departure to get our itinerary with collection and departure details.

July 25, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Cranbourne

Sorry to see you’re not happy with your experience Roy. Unfortunately, with our agents being in such high demand with travel enquiry skyrocketing, we are finding that the demand is outstripping our ability to answer every call, whilst still assisting customers in store & over emails. So, we apologise for the delay. We do highly recommend booking an appointment in-store as this ensures a dedicated sit down with your agent to go through these details.

Rated 5 out of 5 stars

Amazing service from Larissa Jones - FC Cranbourne

I wanted to take a moment to share some feedback on the incredible service I’ve received from Larissa Jones from the Cranbourne store over the past few years.

I’ve been booking my travel through her for a while now, and in that time she’s handled multiple complex itineraries for me (multiple destinations, tight connections, capped budgets etc) and she’s always made the process so smooth. She takes all the stress out of booking travel, and I’ve come to rely on her completely.

There have also been a number of times when trips had to be cancelled due to natural disasters, and Larissa was absolutely amazing. She kept me fully informed, acted quickly, and always managed to find solutions. It made a huge difference knowing someone so capable was looking after things.

She’s professional, responsive, friendly, and genuinely goes the extra mile. I always feel like she really cares about getting the best outcome for my passengers.

Because of Larissa, I’ll continue to be a loyal Flight Centre customer and will happily recommend your services to others. She’s a huge asset to your team and absolutely deserves recognition.

Thanks again for everything Larissa!

June 20, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Cranbourne

Hi Isabella, thank you so much for your glowing review for Larissa and your continual loyalty! We absolutely love to hear how her professionalism and friendly manner made each booking stress-free and simple 🙂

Rated 5 out of 5 stars

Flight Centre

Flight Centre, Cranbourne.
Consultant, Emma Langhans.
I started this process 12 months ago and am finally leaving for Africa next week. I wish to thank Emma so much for her gracious assistance and putting up with me for so long. Nothing was a problem to her and she has a wealth of knowledge to draw on. Truly professional, obliging and easy going. Made everything look simple.

May 13, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Cranbourne

Thanks so much for this fantastic feedback, we’re delighted to hear that you had a fantastic experience with Emma! Thanks for sharing William 😊

Rated 5 out of 5 stars

Kirsten did a fantastic job

Kirsten did a fantastic job in finding and booking a last minute cruise.

March 22, 2025
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Reply from Flight Centre Australia - Flight Centre Cranbourne

Thanks so much Henri, for your amazing feedback for Kirsten! We love to hear this 😀

Rated 5 out of 5 stars

Excellent service at Cranbourne Flight Centre

Steven Jackson has looked after us on previous bookings, always helpful and happy to help with any queries

February 26, 2025
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Reply from Flight Centre Australia - Flight Centre Cranbourne

We love to see this excellent shout out for Steven, and how he provided you with a helpful and quick service! Thanks for sharing 🙂

Rated 5 out of 5 stars

Staff engagement was flawless had…

Staff engagement was flawless had everything sorted within 8hrs

February 4, 2025
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Reply from Flight Centre Australia - Flight Centre Cranbourne

We love to see this amazing review for the team, and how they took such great care of your travel plans! Thanks for sharing Frank :)

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