Flight Centre Australia - Flight Centre Kalamunda Reviews 

12
TrustScore 4 out of 5

4.1

SP012 Kalamunda Central Shopping Centre, 39 Railway Road, 6076 KALAMUNDA, WA, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Ebony from the Flight Centre has been amazing booking our flights and transport and hotels to the USA. She saved us so much money by suggesting airlines and routes, and efficiently made an itinery cha... See more

Company replied

Rated 5 out of 5 stars

I would like to pass on my thanks for the work and professionalism of Sharneece at Kalamunda. Her expertise and assistance was greatly appreciated. She made me feel valued and supported, even when I... See more

Company replied

Rated 5 out of 5 stars

Still a work in progress but Sophie is amazing. My Son and DIL are stuck in France and Sophie is endeavoring to find an airflight home due to conflict in Iran. Sophie is very caring and understanding... See more

Company replied

Rated 5 out of 5 stars

I found all staff friendly and willing to help. Sophie helped me with my enquiries and continued to keep in touch with me throughout service Barbara

Company replied


Company details

  1. Travel Agency

About Flight Centre Australia - Flight Centre Kalamunda

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

  • SP012 Kalamunda Central Shopping Centre, 39 Railway Road, 6076, KALAMUNDA, WA, Australia

  • (08) 9257 1900

4.1

Great

TrustScore 4 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

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4.1

All reviews

(12)

2,833 reviews in the last 12 months

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Rated 1 out of 5 stars

Find another store

A few weeks ago, I was sitting outside the Kalamunda, WA store for about 10 mins waiting for someone, I thought I would pop in and make some general enquires with the flight Centre, as there had been no customers in the store all the time I was waiting. When entering I was told that no one could help me as I needed to book an appointment which I could do online (not even an offer to book an appointment). The staff were sitting around doing nothing. Today I walked past the store & it was closed, although the website states it is open till 5pm.

September 5, 2026
Unprompted review
Flight Centre Australia - Flight Centre Kalamunda logo

Reply from Flight Centre Australia - Flight Centre Kalamunda

We're sorry to hear about your experience Aaron. Our team always strives to provide prompt assistance to all our customers. Occasionally, we face challenges managing immediate requests due to the virtual queue, which includes customers waiting for appointments, post-appointment follow-ups, scheduling maintenance, and handling email inquiries. Regardless, we are sorry you feel this way.
If you can make an appointment to visit your local store, we'd highly recommend this, so you can have a dedicated sit down with a consultant to help take care of your trip.

Rated 5 out of 5 stars

Whole process was made very easy by…

Whole process was made very easy by very helpful staff.

August 22, 2026
Flight Centre Australia - Flight Centre Kalamunda logo

Reply from Flight Centre Australia - Flight Centre Kalamunda

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Sophie is efficient and polite.

August 14, 2026
Unprompted review
Flight Centre Australia - Flight Centre Kalamunda logo

Reply from Flight Centre Australia - Flight Centre Kalamunda

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Great Service

Always helpful. Nothing too much trouble. Any questions answered swiftly.

May 13, 2026
Flight Centre Australia - Flight Centre Kalamunda logo

Reply from Flight Centre Australia - Flight Centre Kalamunda

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

I found all staff friendly and willing…

I found all staff friendly and willing to help. Sophie helped me with my enquiries and continued to keep in touch with me throughout service
Barbara

April 30, 2026
Unprompted review
Flight Centre Australia - Flight Centre Kalamunda logo

Reply from Flight Centre Australia - Flight Centre Kalamunda

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Apart from catching up with some great…

Apart from catching up with some great friends in Melbourne, the service and support from Flight Centre was impeccable.

April 15, 2026
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Reply from Flight Centre Australia - Flight Centre Kalamunda

Thank you for taking the time to share your great review for the team 😊

Rated 5 out of 5 stars

Still a work in progress but Sophie is…

Still a work in progress but Sophie is amazing. My Son and DIL are stuck in France and Sophie is endeavoring to find an airflight home due to conflict in Iran. Sophie is very caring and understanding of their situation, trying to find a solution

March 3, 2026
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Kalamunda

Hi there, thanks for your amazing review for the team!

Rated 5 out of 5 stars

Ebony from Flight Centre Kalamunda

Ebony from the Flight Centre has been amazing booking our flights and transport and hotels to the USA. She saved us so much money by suggesting airlines and routes, and efficiently made an itinery change for us after our initial booking - no problem :)

January 23, 2026
Unprompted review
Flight Centre Australia - Flight Centre Kalamunda logo

Reply from Flight Centre Australia - Flight Centre Kalamunda

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Wonderful service on a tricky flight…

Wonderful service on a tricky flight booking that I could not do on-line. No trouble to the team at Kalamunda WA.

January 11, 2026
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Reply from Flight Centre Australia - Flight Centre Kalamunda

Thanks so much for sharing this wonderful review! 😊

Rated 5 out of 5 stars

Extremely helpful with good…

Extremely helpful with good communication.

September 1, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Kalamunda

Hi rangamatchstick, thanks so much for sharing this wonderful review! We love to hear how their efficient communication made your booking seamless and easy 😀

Rated 5 out of 5 stars

I would like to pass on my thanks for…Being professional and courtesous.

I would like to pass on my thanks for the work and professionalism of Sharneece at Kalamunda. Her expertise and assistance was greatly appreciated. She made me feel valued and supported, even when I needed to change the date and times of the flights numerous times. It didn't feel like anything was too much for her and she ensured I was not to feel guilty or bad to change something. She was extremely friendly and empathetic and I felt I could trust her decisions and expertise. Thank you Sharneece for everything you did. I look forward to you booking future adventures in the coming years.

August 21, 2025
Unprompted review
Flight Centre Australia - Flight Centre Kalamunda logo

Reply from Flight Centre Australia - Flight Centre Kalamunda

What a fantastic shout out for Sharneece! We're so pleased to see how their attention to detail and expertise helped make your booking process smooth and easy.

Rated 5 out of 5 stars

We booked a trip to Malaysia with Ebony…

We booked a trip to Malaysia with Ebony at Kalamunda. She could not have been more helpful.we never felt rushed at any time even when we changed one hotel .Excellent service.

August 7, 2025
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Reply from Flight Centre Australia - Flight Centre Kalamunda

Thanks for the glowing review, Ian! We’re delighted to hear how Ebony provided you with an outstanding booking experience and has taken such great care of your trip 😊

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