Ebony from the Flight Centre has been amazing booking our flights and transport and hotels to the USA. She saved us so much money by suggesting airlines and routes, and efficiently made an itinery cha... See more
Company replied
SP012 Kalamunda Central Shopping Centre, 39 Railway Road, 6076 KALAMUNDA, WA, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ebony from the Flight Centre has been amazing booking our flights and transport and hotels to the USA. She saved us so much money by suggesting airlines and routes, and efficiently made an itinery cha... See more
Company replied
I would like to pass on my thanks for the work and professionalism of Sharneece at Kalamunda. Her expertise and assistance was greatly appreciated. She made me feel valued and supported, even when I... See more
Company replied
Still a work in progress but Sophie is amazing. My Son and DIL are stuck in France and Sophie is endeavoring to find an airflight home due to conflict in Iran. Sophie is very caring and understanding... See more
Company replied
I found all staff friendly and willing to help. Sophie helped me with my enquiries and continued to keep in touch with me throughout service Barbara
Company replied
Written by the company

SP012 Kalamunda Central Shopping Centre, 39 Railway Road, 6076, KALAMUNDA, WA, Australia
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A few weeks ago, I was sitting outside the Kalamunda, WA store for about 10 mins waiting for someone, I thought I would pop in and make some general enquires with the flight Centre, as there had been no customers in the store all the time I was waiting. When entering I was told that no one could help me as I needed to book an appointment which I could do online (not even an offer to book an appointment). The staff were sitting around doing nothing. Today I walked past the store & it was closed, although the website states it is open till 5pm.

Reply from Flight Centre Australia - Flight Centre Kalamunda
Whole process was made very easy by very helpful staff.

Reply from Flight Centre Australia - Flight Centre Kalamunda

Reply from Flight Centre Australia - Flight Centre Kalamunda

Reply from Flight Centre Australia - Flight Centre Kalamunda
I found all staff friendly and willing to help. Sophie helped me with my enquiries and continued to keep in touch with me throughout service
Barbara

Reply from Flight Centre Australia - Flight Centre Kalamunda
Apart from catching up with some great friends in Melbourne, the service and support from Flight Centre was impeccable.

Reply from Flight Centre Australia - Flight Centre Kalamunda
Still a work in progress but Sophie is amazing. My Son and DIL are stuck in France and Sophie is endeavoring to find an airflight home due to conflict in Iran. Sophie is very caring and understanding of their situation, trying to find a solution

Reply from Flight Centre Australia - Flight Centre Kalamunda
Ebony from the Flight Centre has been amazing booking our flights and transport and hotels to the USA. She saved us so much money by suggesting airlines and routes, and efficiently made an itinery change for us after our initial booking - no problem :)

Reply from Flight Centre Australia - Flight Centre Kalamunda
Wonderful service on a tricky flight booking that I could not do on-line. No trouble to the team at Kalamunda WA.

Reply from Flight Centre Australia - Flight Centre Kalamunda
Extremely helpful with good communication.

Reply from Flight Centre Australia - Flight Centre Kalamunda
I would like to pass on my thanks for the work and professionalism of Sharneece at Kalamunda. Her expertise and assistance was greatly appreciated. She made me feel valued and supported, even when I needed to change the date and times of the flights numerous times. It didn't feel like anything was too much for her and she ensured I was not to feel guilty or bad to change something. She was extremely friendly and empathetic and I felt I could trust her decisions and expertise. Thank you Sharneece for everything you did. I look forward to you booking future adventures in the coming years.

Reply from Flight Centre Australia - Flight Centre Kalamunda
We booked a trip to Malaysia with Ebony at Kalamunda. She could not have been more helpful.we never felt rushed at any time even when we changed one hotel .Excellent service.

Reply from Flight Centre Australia - Flight Centre Kalamunda
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.