Shane Matthews handles all our airline bookings and his service is first class. Incredibly prompt and helpful, I am always pleasantly surprised by his turn around times and helpful advice. He is the r... See more
Company replied
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Shane Matthews handles all our airline bookings and his service is first class. Incredibly prompt and helpful, I am always pleasantly surprised by his turn around times and helpful advice. He is the r... See more
Company replied
Our consultant, Shae at the Kew office, was very professional and friendly. She was able to organize our flights efficiently and with excellent advice.
Company replied
Excellent and speedy help from Jasmine.
Company replied
Jasmine at Flight Centre Kew has done my bookings for a long time. She is excellent. I always use her. The other staff are also great
Company replied
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171 High Street, 3101, KEW, VIC, Australia
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Reply from Flight Centre Australia - Flight Centre Kew
Shane Matthews handles all our airline bookings and his service is first class. Incredibly prompt and helpful, I am always pleasantly surprised by his turn around times and helpful advice. He is the reason why we use Flight Centre rather than do the bookings ourselves.

Reply from Flight Centre Australia - Flight Centre Kew
Our consultant, Shae at the Kew office, was very professional and friendly. She was able to organize our flights efficiently and with excellent advice.

Reply from Flight Centre Australia - Flight Centre Kew
So easy to arrange a special holiday and great advice from the manager Liam Garvey.

Reply from Flight Centre Australia - Flight Centre Kew
Travel agent very professional with all plans and feedback

Reply from Flight Centre Australia - Flight Centre Kew
Jasmine at Flight Centre Kew has done my bookings for a long time. She is excellent. I always use her. The other staff are also great

Reply from Flight Centre Australia - Flight Centre Kew
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