Flight Centre Australia - Flight Centre Northland Reviews 9

Professional service and options and advice given by representative Danny Hanlon

During the recent middle-east crisis our flight with Emirates via Dubai to Geneva was cancelled, leaving us stranded. We came to Flight Centre Northland and would like report that the service we received from Renee was outstanding: we found her efficient, knowledgeable, good-humoured and calm in the face of our stress. We cannot adequately praise her and her company. Thank you and well done.

Lachlan was very helpful,efficient and knowledgeable.Hwas very friendly

Gabriella Carmellotti was looking after me and she made it look all so easy. I was very stressed about organising my holiday and she put me at ease and was very patient. I am very grateful to her.

My travel consultant Danny is amazing. He is so knowledgeable and helps me with all my travel arrangements.

EYOND BELIEF - YES, That Bad.

On 3rd APRIL 2025 I booked return. tickets to Athens.
I included a stopover on the way (Dubai) to rest and requested a break in the journey (which I understood to be in Singapore) on. the return journey.
I trusted Flight Centre.
A mistake.
I discovered that there was no stopover on. the return journey included in our itinerary and contacted Flight Centre requesting one.
The prices to 'stop over' had gone up and so I looked at upgrading to Premium Economy on the Flight home.
I was quoted $1,633. A lot of money but we are not young and needed either a stop over to sleep or a more comfortable seat.
No one got back to me. I called, emailed, and I have left. other details of this in my previous posts.

After posting and making a complaint, I was allocated Case Manager who listened to my concerns and was lovely.
She has not been able to really address the problem which is systemic.

This has all taken weeks...so. the flights fill up and the prices go up.
I found a $1,633 priced upgrade on Emirates about two weeks ago but of course could not book it.I contacted Flight CenTre and let them. know but they did nothing.
B the time Flight Centre messed around of course they were sold.
she spoke to an area manager and this morning I received a call from Northland Flight Centre.
I was offered two Premium Economy seats for an additional $4,000 each leaving a day earlier than our original flight.
THis is simply outrageous.
I have missed out on my original booking request, to sleepover one night on the return journey which at the time would have not cost a great deal (same as stopping over in Dubai on our outward journey) the insurance was not valid as no assessment was made and I have been waiting for weeks to be reimbursed in full (still waiting for the. last bit because they made a mistake) and I have now been offered a 'deal where we pay an extra AUD 8,000 to change the flight and upgrade to economy.
I have decided that if this is the best they can offer after a litany of mistakes that I will lodge a complaint through Consumer Affairs Victoria.
The whole situation is ridiculous.
I do not blame the individual staff members with whom I have dealt I believe that the problems are systemic.This is what happens when you are understaffed.
That said, I deserved better than Flight Centre letting my desperate attempts to contact them weeks ago slide.

I have written before on my Flight Centre Disaster.
Long Story.
A number of mistakes and it has been very stressful.
As I discovered that the agent had not booked a an overnight break in our long haul trip returning home to Australia from Athens in July and claimed it would not be impossible and very overpriced and anyway the flights were too full etc. we discussed Premium Economy on Emirates.
The agent quoted an additional AUD 1, 600 each and I decided that as we are an older couple it would be worth because without a break it would be gruelling etc. The agent could not book that as he needed to check as it is Emirates from Athens to Singapore and from Singapore to Melbourne it is Qantas so it would 'be cheaper than that'.
He said that he would ring me the next morning.
He didn't...I rang and no one got back to. me despite my leaving multiple messages.
HE WAS. ON LEAVE LAST WEEK (NOT HIS FAULT) BUT WHY WAS THERE NO HAND OVER TO ENSURE THAT FLIGHT CENTRE CUSTOMERS ARE NOT MISSING THE BOAT IN BOOKINGS BECAUSE THEY DO NOT RESPOND?
I believe the issues are systemic as each staff member is nice but they want me to deal with the one person and that person is away and then too busy to call me back....
Yesterday I was told that there are now no more Premium Economy seats left and that there is nothing to be done.
So...they do not listen they do not follow up and I am now faced with a very long flight with an 8.5 hour layover in Singapore.
I AM DESPERATE AND SO TIRED OF WASTING SO MUCH TIME ON THIS.
To add insult to injury:
I just checked the EMIRATES WEBSITE AND

THERE ARE FOUR PREMIUM ECONOMY SEATS AVAILABLE. I DO NOT KNOW WHAT TO DO.
I WANT TO BOOK THOSE SEATS. THE UPGRADE FROM WHAT WE HAVE ALREADY PAID IS DOABLE GIVEN THAT THEY HAVE MADE MISTAKES AND WE ARE NOT GOING TO BE ABLE TO BREAK UP OUR LONG HAUL JOURNEY.
I NOW HAVE A CASE MANAGER FROM FLIGHT CENTRE -WHO IS ON LEAVE. I called the Complaints line today and I had replied to the form they sent me after the first post online complaining about their service BUT I CALLED TODAY AND AS SHE IS ON LEAVE (NOT HER FAULT) I NOW HAVE TO WAIT UNTIL TOMORROW OR MONDAY...MEANWHILE THOSE EMIRATES PREMIUM ECONOMY (WHICH THE MANAGER AT FLIGHT CENTRE TODAY TOLD ME DID NOT EXIST) WILL BE SOLD AND WE WILL MISS OUT.