Lara was extremely helpful organising our flights. She spent a lot of time with us working out our best options
Company replied
Shop 116 Westfield Penrith 585 High Street Penrith, 2750 PENRITH, NSW, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Lara was extremely helpful organising our flights. She spent a lot of time with us working out our best options
Company replied
Kez impressed us when we first dropped by for brochures on the prospect of our dream tour. When we decided on our tours we only thought to return to Kez to finalise the plan. Kez was truly profess... See more
Company replied
Kez (Kezyah Hotchkiss) from the Flight Centre Penrith was truly amazing and extremely competent in organising our complex once in a lifetime oversea trip ( five weeks through Europe with extended fam... See more
Company replied
Great customer service and help.
Company replied
Written by the company

Shop 116 Westfield Penrith 585 High Street Penrith, 2750, PENRITH, NSW, Australia
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lara was extremely helpful organising our flights. She spent a lot of time with us working out our best options

Reply from Flight Centre Australia - Flight Centre Penrith
Kez impressed us when we first dropped by for brochures on the prospect of our dream tour.
When we decided on our tours we only thought to return to Kez to finalise the plan.
Kez was truly professional, knowledgeable and happy to assist. Kez recapped and ensured we understood our options and tried to get the best possible pricing available.
We feel comfortable in contacting Kez with any concern that may present.
An asset to Flight Centre.

Reply from Flight Centre Australia - Flight Centre Penrith
Kez (Kezyah Hotchkiss) from the Flight Centre Penrith was truly amazing and extremely competent in organising our complex once in a lifetime oversea trip ( five weeks through Europe with extended family and family members joining and leaving our planned trip). Nothing was to small or to difficult.
We would like to once again thank Kaz and Penrith Flight Centre for making this complex process more enjoyable. Thanks Rob and Betty Ann.

Reply from Flight Centre Australia - Flight Centre Penrith

Reply from Flight Centre Australia - Flight Centre Penrith
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.