Flight Centre Australia - Flight Centre Runaway Bay Reviews 6

TrustScore 4 out of 5

4.0

Shop 61, Runaway Bay Shopping Village, 4216 RUNAWAY BAY, QLD, AU


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Rated 5 out of 5 stars

Bree again did a great job organising my trip. Shopped around for the best deal and had a lot of great suggestions with making my trip easier to plan as well as offering ideas I hadn’t heard of. I alw... See more

Company replied

Rated 5 out of 5 stars

The staff at Flight centre Runaway Bay are great to deal with and only to happy to deal with all aspects of travel requirements to make sure you get the best Holiday possible.

Company replied

Rated 5 out of 5 stars

Our consultant filled all our requirements for flights, accommodation and a quote for rental cars.

Company replied

Rated 5 out of 5 stars

Staff were very helpful in finding the best option for me

Company replied


Company details

  1. Travel Agency

About Flight Centre Australia - Flight Centre Runaway Bay

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

  • Shop 61, Runaway Bay Shopping Village, 4216, RUNAWAY BAY, QLD, Australia

  • (07) 5529 1631

4.0

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Paris / Reunion Island trip

Bree again did a great job organising my trip. Shopped around for the best deal and had a lot of great suggestions with making my trip easier to plan as well as offering ideas I hadn’t heard of. I always have confidence booking with her as I know she is very thorough and patient.

January 22, 2026
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Reply from Flight Centre Australia - Flight Centre Runaway Bay

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Great Customer Service

The staff at Flight centre Runaway Bay are great to deal with and only to happy to deal with all aspects of travel requirements to make sure you get the best Holiday possible.

November 13, 2025
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Reply from Flight Centre Australia - Flight Centre Runaway Bay

Thank you for taking the time to share your great review for the team 😊

Rated 5 out of 5 stars

Helpful staff…

Staff were very helpful in finding the best option for me

June 1, 2025
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Reply from Flight Centre Australia - Flight Centre Runaway Bay

We love to see this glowing review for the team, and how they secured you a great deal and made your booking process so seamless. Thanks for sharing Judy 😊`

Rated 5 out of 5 stars

Great service

Competitive pricing, easy to book.

May 13, 2025
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Reply from Flight Centre Australia - Flight Centre Runaway Bay

Hi Sam! Thanks so much for your amazing feedback, we love hearing this 🙂

Rated 1 out of 5 stars

I went to the runaway bay flight centre…

I went to the runaway bay flight centre store on 14/04/2025 and booked a flight for 4/05. While booking the flight, I mentioned that I needed additional baggage for the trip. So, I asked the staff that if it includes 30kg baggage and the staff responded yes. I paid my flight ticket which also includes the insurance. I thought my ticket also includes baggage.
Today, a couple a day prior to my flight day, I called the customer service just to ensure my booking and baggage. I was being told that my fare does not include any additional baggage. I am so disappointed now and i ended of paying additional $230 for baggage.
I am not happy with the service. Worst experience ever, I will never book from this store.

May 2, 2025
Unprompted review
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Reply from Flight Centre Australia - Flight Centre Runaway Bay

Hi Preety, sorry to see you're not happy with your experience. Prior to confirming a booking, each customer is required to check their invoice, confirming their details, names and travel arrangements are all correct before any payment is taken or booking made. We can understand your frustrations, we do work to ensure all information is made clear prior to booking, so when customers book, they are making an educated decision. We will be sure to channel your feedback as appropriate, thank you for your review.

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