FlightGuru Reviews 374

Their pricing data is not up to date. Booked flights through FlightGuru only to have it cancelled 2 hours later. What's worse though is that they still fully processed the charge to my credit card. While they state that it could take several days for a refund, the charge should have never been fully processed to begin with if they didn't even process the tickets. This place is shady.

Edit:
I see the reply below, but want to reiterate. They didn't just place a hold on my card, they fully charged me even though they never completed a booking. I had to call a week later to inquire about my refund - it was not immediate.

Very easy to search for flights and we got great prices

My complaint is that I chose to select a seat preferences because I hate sitting in between people. A couple days after I booked I received an email saying I would be reimbursed for the seat preferences because they can’t do that at this time and I will have to get a seat selected at the airport. So now I can’t cancel my flight and rebook with another company. Last time something like this happened I was stuck in between two people on a long international flight. Praying there will be a window or isle seat available. But will never book with them again unless I can pick my own seats.
Edit: they contacted me and were able to get me set up with my seat preference. I really appreciate them getting in contact with me on this matter! Great customer service!

Your help desk does not works. I asked many questions and any weren’t response.

you found a fare that was significantly less that what I was quoted when dealing directly with the airline

First time user. Site was easy and flight was a wonderful price. The ticket showed up on KLM site within a week and other information clearly stated. SO far five stars for ease of booking!

I will write again in May after I have taken the flight. I am a bit concerned about seat assignment being made at time of departure, and worried I will be bumped

I was looking for a last minute flight from Toronto to Houston. The other sites were giving me a price of at least 35% more. I booked with flightguru. Excellent experience.

Customer services was really fast, attentive and warm! Thanks Tyler!!

The website was easy to work with, my choices were clear and I was able to find and book the flight I wanted at a very good price.

Thanks to the Sales Manager Sheena to help me understand what happened. After using their booking site, their customer service is a very good and very fast reply my question. Thanks a lot!

Thank you for offering a razonable airfare ticket price for my trip back home. The circumstances required to book a ticket as fast as possible and your company provided an appropriate solution.

I could not contact customer service two days ago due to technical glitch to inquire about a detail in my bill, and today, Mr. Zach, the manager, contacted me to answer my question; he also mentioned that the technical team is aware of the glitch and they will fix it. Mr. Zach was kind to give me his personal number to call if I have any problem with my flight booking with FlightGuru. My 5 stars for easy booking and customer care, and I surely recommend FlightGuru to my friends and relative.

You got us the flights we wanted although we were confused about the tax refund.

I'd give a 5 stars, but I've tried to call customer service to ask about a tax money taken and refunded the same day, my calls _ 5 times total, never get through. I was put on hold, but there was no music, no re-assurance messeges every now and then, just a dead silence, and I didn't know wherether I was still on hold, and so, I just simply gave up.

I didn’t like that the tickets are not confirmed at the price quoted! Unlike other websites where you confirm your reservation at the time of booking, here it’s a request and we landed up paying a lot more, if we wanted the seats!

Booked the wrong flight. They were able to change it and get me on the correct flight. Awesome customer service.

Great customer service. Replies were accurate and fast.

Great fare! I have been searching many websites and airlines, and was very pleased to get this fare! Easy to navigate website.