FlightHelp Reviews 1,109

When I did mistake I must refill all form again and it then saved as a few numbers as it was only one claim

I was eligible for compensation and they have mentioned that they managed to get the refund from the airline however my payment was never arrived. They mentioned fake deadlines to wait several times without any reasoning. I have the feeling the they win cases and keep the money for eternity without paying attention the clients.

After a long waiting period, we did it 😊, Specially thanks to Adina, great person, highly recommended !

They announced me they received the money from the airline and took them so much time to ask for my bank details just to see once I have given them all required documents that they did not send the money to me. I have written them multiple messages on WhatsApp and emails and they have not responded to tell me a reason for the delay or just a mere update. I still haven't gotten my money.

I had 2 delays with the same air company in the same trip. On the one-way (flight A), I asked for FlightHelp's support because it was the first time in my life. For the return (3 days later) (flight B), I did it on my own on the air company website.

Results:
Flight B --> I received 250 euros from the air company within 2 weeks from the request
Flight A --> FlightHelp disappeared for more than 1.5 month. After several requests of update, they asked me once again the same data I provided to open the claim. Finally, they sent me 115.30 euros (46% of the 250 euros the air company gives back for 5 hours of delay).

TIP: if you want to be reimbursed correctly and timely, do not ever use FlightHelp

I had a very good experience working with Adina, however, the company still hasn’t provided me with the compensation that I have been waiting for for several months

No follow-up
In September 2025, we had a delayed flight from Seville to Bucharest. At Bucharest Otopeni Airport, a FlightHelp agent collected our details to start a compensation claim.
Until the end of December 2025, there was no communication at all. After contacting them ourselves, we were told that the compensation had already been received by FlightHelp Otopeni. We then sent all requested documents immediately.
Since then, there has been no follow-up, no updates, and no compensation received.
It also makes me wonder what would have happened if we had never followed up ourselves. After this experience, we will handle future compensation claims directly with the airline, as the process is faster and payment is received without unnecessary delays.

Thanks to ur company u are the greatest companie

Very help full and very reactive
But the airline refuse the compensation

perfect , yang boy who offered help.. kind and polite. Thank you

I applied for my flight that was on 5 October like 10 days later, everyone that applied from WizzAir recieved the payment in 10 days, they asked me
for information in December and now they dont answer my mail and on Whatsapp, still havent recieved nothing.

After i wrote this review and mail to them with threat they sent me 115€ out of 250€ that everyone recieved for this flight. Thats more than 50% cut, i suggest u to never use this company.

Claim ID #AQ0215.
I have been trying to contact FlightHelp for over 4 months with no response, only automated replies.
Another claim company informed me that the airline has already paid the compensation, but neither I nor my wife have received any payment.
No clear information, no human support, no transparency.

Really bad experience i am waiting since 15 July 2025 and they still keep me waiting they always say that the payment is being processed and it takes maximum 21 working days(its been 4 months) dont ask them for a refund you should do it by contacting the company you flew with not this company that steals the money they are SCAMMERS THEY DONT CARE ABOUT CUSTOMERS

more than 2 months that my claim has been approved and the refund it's in process. Nothing receiced yet, horrible customer support, no notification when the status of the claims changed.

Good service

After 5 months, we have still not received any compensation for our 8 hours delayed flight on Aer Lingus from Dublin to Rome.

Beware of Terrific travel company they Overcharged for Umrah package and services were subpar. They booked cheaper flight to maximize their profit on check in I came to about no food would be served during journey when I asked Mr zeeshan he simply said sorry I forgot to update you.on very first stay in my hotel I wasn't being served with breakfast as per hotel receptionist company only booked room not meal then I contacted zeeshan he took. Whole day to sort it out I got breakfast next day.Hotel in madina being provided by company wasn't they promised during my pakg.when I complain he simply said sorry I'll check.Poor customer service,improfessional attitude and looters Wouldn't recommend for travel."

A pleasant experience so far and the willingness to help to resolve a dispute between the airline and travelers/clients.

The flight was delayed upon arrival without any clear reason, causing significant inconvenience.
No proper explanation or apology was provided by the airline staff.
Overall, it was a poor experience and lacked professionalism.