FlightHelp Reviews 1,109

Seriousness

I am from Austria and me and my family should get about 900 Euro compensation, but after so long time waiting i just got about 144 Euro wich means just for one person. The Company or i dont know how to call it its really DISASTER, and to reach them its like you try to reach Pentagon.... I have wroten to them so many Emails, but NO REPLY. So soon i will take this FAKE company to the court in Austria....SHAME ON THEM

It's been 4 months, the refund request on the airline website is blocked, and emails to FlightHelp are bounced back. Those who asked directly have already received their money back. FlightHelp looks like a scam to me. I don't recommend it to my enemies either.

The employers were waiting for us at the airport when we arrived, very good

This company is really honest and helpful. I appreciate very much your help and care about your customers.

I do not have any informations about my recompansation. I have already send to you the form but I have not be given by any feedback.

Honestly i was sceptical about this site at first but i decided to give them a chance. I did not make a mistake definetely, i receive payment email that is confirmed and they did their job very good.

P.S. Huge props to their instagram page, girl named Adina helped a lot with this procedures even faster than i expected

Great process until filing your claim, then it's all downhill. the website interface is friendly, they have people approaching you as soon as your flight gets delayed. the submission process is simple, then you get notifications with the status of your claim - also great. but as soon as the process is done, no more notifications, no more confirmations or clear communication - apart from a message confirmation on WhatsApp notifying that you've won the claim and will receive the money in approx 24 to 72 hours.
It’s been a week and all I receive when I enquire by text is the same message: “Vă mulțumim pentru mesaj! Un agent vă va răspunde în cel mai scurt timp posibil.“
Strongly feels like a scam.
Will update the review if any change in circumstances.

its almost week and still no respond for my case ! i paid £140 for nothing which is none is my fault ! check in website gone down even flight company not able to check in but i got charged at airport !

Initially I had serious communication issues with FlightHelp.
I was asked multiple times to upload the same documents even though I had already provided them and after uploading them last time I was writing them 1/2 per week and didn’t get an answer for about 1 month.
After posting another review, the situation was finally resolved and the compensation was paid.
The process took much longer than expected, but in the end the case was completed.

The ease with which I could enter the details required.The quick responce I recieved to say you were dealing with my claim.

5 months have past from the date of my claim with the FlightHelp and I have not receive any refund at all and no update.

Scamers!!!Avoid at any coast!You never going to see your money from them!!!

Gratefully

I cancelled my claims applications after 2 days, well within the 14 day cooling off period,filled in the request cancellation forms as requested,no confirmation email and still getting emails proceeding with my claims,customer service is just automated email responses.....after posting this review i received a response from Adina who was very quick in cancelling my claims,thanks .if only this was done quicker in the first place instead of waiting nearly 2 weeks for a reply.

Scammer, do not trust this person, you will never see your money. Go look to the other comments you will understand.
Flight help =====> bay bay your money .
You can do the reclaim yourself.

FLIGHTHELP COMPANY IS TOTALLY SCAM!
THEY TOOK MY COMPENSATION FROM WIZAIR BUT IT HAS BEEN 4 MONTHS THEY STILL DID NOT TRANSFER IT TO MY ACCOUNT!!
I WILL COMPLAIN THIS SCAM COMPANY TO ALL AUTHORITIES!!
BECAUSE THIS IS A FRAUD!!!