What a bunch of crooks! Do not use this company! They provided a voucher number which is useless and not accepted at our original hotel. Attempts to call their customer service or use email is not... See more
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See what reviewers are saying
Please get away of this travel booking agent. They are going to use whatever trick they can to rip you off, avoiding any refund. Despite the fact hotel confirmed reservation was cancelled by the trave... See more
I have now received another email stating that a refund is not possible as its a non refundable booking, however, the hotel went bust so they cancelled the contract and not me. Can anyone who is... See more
Booked in November, hotel went bust in February, only found out by accident. Been in touch with Flix hotels and they still say they are investigating. Now involving a solicitor to investigat... See more
Company details
Information provided by various external sources
Vergleichen Sie die Tarife von mehr als 200.000 Hotels weltweit und buchen Sie in Echtzeit. Die Flixhotels GmbH übernimmt die Gewährleistung für die reibungslose Abwicklung des Vermittlungsvertrags und bietet seinen Kunden als Unternehmen mit Sitz in Deutschland größtmögliche Rechtssicherheit.
Contact info
Deichstrasse 36, 20459, Hamburg, Germany
- +49 40 82216968-0
- booking@flixhotels.com
- flix-hotels.com
Good experience
I had overall a very good experience I made a wrong booking initially which was pre-paid and had to re-book again. I could reach them by phone straight away, then I cancelled and got my refund and at the same time made a new booking. I was a bit skeptical in the first place due to people posting negative review, but I would definitely assure you this is a trustworthy agency.
January 9, 2020
Unprompted review
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Really enjoyed our stay in the Lakes
Really enjoyed our stay in the Lakes
Excellent staff great food, and stunning spa with spectacular views of the lake and mountains.
November 11, 2019
Unprompted review
Do not recommend this travel company
Do not recommend this travel company. I cancelled a hotel september 19th and was advised the same that due to a technical issue they would deposit my refund to my bank account. To date I still have not received a refund despite apologies and assurances that the process was underway. Use caution!!
November 7, 2019
Unprompted review
They are thieves
They are thieves . They will not refund my money for a cancellation . Even though it was guaranteed free cancellation. I canceled in less than 72 hours of making reservation . Do not give them your credit card information . This company is bad !!!! Don’t use them .
November 4, 2019
Unprompted review
Very disappointed with the service…
Very disappointed with the service would strongly advise against booking through them.
August 13, 2019
Unprompted review
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