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FlixBusReviews 

9,985
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 4,649 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of the booking process, finding the website simple to navigate and the overall experience straightforward. Many also appreciate the competitive pricing, often noting it as a more affordable option compared to other transportation services. The service is generally described as reliable and comfortable, with several people expressing satisfaction with their journeys. However, some customers also noted issues with service and staff, including significant delays and buses departing early. There were also concerns about certain drivers' professionalism and behavior, with specific mentions of issues regarding luggage and perceived unfair treatment.

What people talk about most

Service

People report ambiguous experiences with service, with many praising its affordability and convenience,... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising drivers for being fantastic,... See more

Booking process

Users describe positive interactions with the booking process, frequently highlighting its ease and... See more

Price

Clients share ambiguous opinions on price, with many reviewers initially finding the prices to be cheap,... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing it as easy, simple, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bus was conducive throughout the trip to Bristol on 23rd June, however we encountered a major delay during the trip in Sheffield....we were delayed for about an hour before they eventually transf... See more

Rated 4 out of 5 stars

Easy to navigate the website, but I felt I was being rushed as the countdown timer was spinning in my eyesight. Seats on this website have a booking fee which must be paid. Booking is easy and the pr... See more

Rated 4 out of 5 stars

WHY: CLEAN, EASY TO MAKE BOOKING AND CHEAPEST OPTION PRO: AS FAST AS TRAIN FOR MY JOURNEY tHANKS: DRIVER HELPED ME WITH BAGS FLIXBUS MY CHOICE OF CHEAP TRAVEL AND SOMETIMES EASIEST OPTION�... See more

Rated 4 out of 5 stars

It as easy to book online but would have liked to be able to choose the currency to pay for the tickets


Company details

  1. Transportation Service
  2. Bus and Coach Company

About FlixBus

Written by the company

The UK’s fastest-growing coach network, with an industry-leading TrustPilot score!

Great value, sustainable and reliable coach transport to more than 80 destinations across the UK.

Looking for low-cost travel? Find tickets to London, Birmingham, Manchester, Cardiff, Sheffield and many more.

Try out our dedicated Scottish network, offering regular daily coach services between cities including Edinburgh, Glasgow and Aberdeen. Over 60s with a bus pass, under 22s with Young Scot and other NEC holders travel free.

FlixBus also offers international services from the UK to Paris, Amsterdam, Frankfurt and more, connecting travellers to Europe’s largest coach network.

Get more out of life with FlixBus:

✔ Tickets from just £4.49
✔ Convenient, easy online booking
✔ Free, fast, unlimited Wi-Fi
✔ USB charging for mobile devices
✔ Toilet onboard
✔ Comfortable, modern vehicles
✔ 365 days a year


Flix is trusted by millions of passengers every year, with 8,000 destinations available in 44 countries across four continents.

Low-cost tickets are available from www.flixbus.co.uk or the FlixBus App.

FlixBus: get more life in real life!

Contact info

  • Amphitheatre Parkway 1600, 94043, Mountain View, United Kingdom

  • flixbus.co.uk

4.1

Great

TrustScore 4 out of 5

10K reviews

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4.1

All reviews

(9,985)

4,583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and cheap

Easy to choose a time suitable for you and of course, you can book seats too.
The app is easy to use and the prices are great

June 24, 2026
Rated 4 out of 5 stars

The bus was conducive throughout the…

The bus was conducive throughout the trip to Bristol on 23rd June, however we encountered a major delay during the trip in Sheffield....we were delayed for about an hour before they eventually transferred us to a later flix bus......it wasn't very pleasant for me becauseIwas late to my appointment......we finally arrived safely at Bristol .

June 23, 2026
Rated 2 out of 5 stars

Frequent delays and cancellations

I use this service 5 days a week, from bristol to london and london bristol.
There is always frequent delays and is rampant. 15 to 20 minutes delays should be normal, but 60 minutes and cancellations is outrageous and unexplained. I actually don't get a refund when there is a cancellation and i have a couple of refunds not received. dont know when i will get them into my accounts.
Drivers are good, and give you smooth driving but is always a headache, when i have to be checking mails for delays and cancellations of my trip.

June 24, 2026

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