FlixBus Reviews 

Easy to book, many trips during the day, on time.

Cheap prices, a direct travel with several departures, good for the climat!

Charged twice for a system error, customer service has gone silent.

I was double-charged for a booking that failed on FlixBus's platform. No ticket was ever issued. It has been over a month of back-and-forth. After providing all transaction details and the full bank statement requested by their team, they completely stopped responding. Case remains unresolved. Extremely disappointed with the complete lack of customer support and transparency regarding payment errors

Worst firm ever in my opinion. Didnt inform about 5h delay like they should and even didnt want to refund for drink etc. Also respond for my complaiment more then two weeks but still refuse make refund so I will report this to the consumer ombudsman

Terryfuing support and dont care about passenger after they take money

On 4 August 2026, during a FlixBus journey from Kotor to Tivat, Montenegro, I lost my wallet on the bus. It contained essential identity and residence documents, my driving licence and payment cards, leaving me abroad in a very serious and vulnerable situation.

I reported the loss immediately through FlixBus’s official channels and subsequently contacted the company by email. I have received no meaningful response whatsoever. Even more seriously, it appears to be impossible to speak to a human being by telephone: there is no accessible customer-service number capable of handling an urgent lost-property case.

I am not asking FlixBus to guarantee that the wallet will be recovered. I am asking for the minimum level of assistance that any international transport company should provide in such circumstances: confirmation that the operating company and the driver were contacted, that the bus was physically checked, and that somebody is actually handling the report.

Instead, FlixBus has left me completely without information while I am abroad and without essential documents. An automated form is not adequate assistance in a case of this seriousness, and the absence of any reachable telephone support is unacceptable.

I expect FlixBus to provide a concrete response explaining whether the driver and the local operating company were contacted, whether the vehicle was searched, and what action was actually taken following my report.

The worst company ever, rude, always late, or. Canceling, they have no customer care, their employees and rude and disrespectful.

Avoid it like the plague

Very disappointing experience with FlixBus.

My family of five had tickets for a scheduled FlixBus departure from Roma Tiburtina. The bus simply disappeared from the departure board without any explanation, and the service was not provided. We were left with no practical choice but to make urgent, last-minute alternative travel arrangements.

At the station, a FlixBus representative scanned our tickets and told us verbally that we would receive a refund, but then directed us to contact customer service.

Unfortunately, getting that refund has turned into a frustrating process. The tickets were purchased in person at the tobacco shop at Roma Tiburtina, so I understandably don't know what email address or phone number the shop employee entered when creating the booking. I have nevertheless provided FlixBus with the physical tickets, the purchase date, my phone number, email address, payment method, and offered to provide proof of the credit-card transaction.

Despite this, customer service has now twice responded by asking for essentially the same information, rather than actually addressing the refund.

I understand that FlixBus needs to verify bookings for security and privacy reasons. However, when a customer can provide the original physical tickets, proof of purchase, and all the information reasonably available to them, there should be a practical way to resolve a refund for a service that was never provided.

The original cancellation/disappearance of the bus was frustrating enough. The difficulty getting a straightforward refund afterwards has made the experience considerably worse.

Based on this experience, I would not recommend FlixBus.

Today, August 12, I arrived at Praha Florenc bus station with the three passengers who had booked a FlixBus ticket with me to Český Krumlov at 8:50 a.m. Our bus was scheduled to depart at 9:00 a.m.
The departure board was not working. We asked for information in English—not Italian—from all the staff members and all the drivers at the many departure platforms. Nobody was willing to help us.
This was absolutely disgraceful behavior. As a result, we missed our bus.

Edit further further:replying to company reply; how can the case be closed, ive not recieved my refund or even a response for a bus YOU cancelled. This company is disgusting.

Edit further: now waiting over a month for a response from my email of complaint. Rude horrible company.

Edit: now they are trying to get the review taken down and trying to hide my experience.

I was due to get a bus from London to glasgow involving 2 transfers at Nottingham and Leeds. We got our ticket scanned by the driver and was sitting on the bus then recieved a message saying the journey from Nottingham to Leeds was cancelled. The driver did offer to take us up there but obviously this meant we would be left there around 1am-2am in the morning trying to find transport back to glasgow. So we got off and I tried to find alternative routes as per the website but this was difficult as everything was booked up that was suitable so I tried to use the automated refund ticket option on the website but this just sent me in loops. Assumingly busy for the issues as heathrow. Obviously money has still been taken from the account even though I got off the bus before it left.
I contacted customer chat after the AI bot to try and explain this situation and was eventually offered a third of the ticket I paid telling me I had to evidence I wasnt on the bus and they would only refund the cancelled section. This seems ludicrous.
I had been on the chat with a person called Yogarth who was extremely unempathetic and abrupt. And didn't help solve my problem then closed the chat.
Customer service are now refusing to pay for the cancellation without sufficient evidence that I got off the bus and seem to be ignoring follow up emails. Id advise no one use this fraud of a company.

Bus stinks of piss. Even in the worst balkan buses, that have not been upgraded for decades, did i not witness such a thing lol. Absolutely insane.

Last-minute cancellation and only partial refund issued

I am writing to formally complain about the handling of my FlixBus booking, which resulted in significant disruption and financial loss.

This morning (30/7/26) I was due to travel on the 7:40am coach from Northampton to Preston Park via Gatwick Airport. I arrived at the stop 18 minutes before departure, but at 7:24am—just 16 minutes before the scheduled departure—I received an email informing me that the first leg of my journey had been cancelled and asking whether I wished to reschedule.

There was no alternative service available that would allow me to reach my appointment in time or make my onward connection, so I had no option but to cancel the trip. The late cancellation made the entire journey unworkable.

FlixBus only cancelled the outbound leg of the booking, leaving the return journey active. I therefore had to cancel the remaining parts myself after rearranging my plans. I was subsequently issued only a partial refund in the form of a voucher, on the basis that the return journey was still considered usable.

This approach is not reasonable. Once the outbound journey was cancelled, the return ticket had no practical value, as it was dependent on me reaching my destination in the first place. I therefore believe a full refund for the entire booking is justified in the least.

The impact of this disruption was significant. I missed an important appointment and was also unable to meet a friend arriving at Gatwick Airport, who had to make alternative travel arrangements at the last minute. This caused avoidable inconvenience and disruption to both of us.

Overall, I am disappointed by the short notice cancellation, the handling of the booking by unprofessional chat customer service agents who haven’t got a clue and the refusal to issue a full refund. The outcome has left me out of pocket and significantly inconvenienced.

I do not consider this an acceptable level of service and would not recommend FlixBus based on this experience. I am just grateful I didn’t have a flight to catch or it would have been an absolute disaster!

This was the notification I received:
We are sorry but we had to cancel your trip from Northampton Town Centre (Victoria Street) to Gatwick Airport South Terminal at 07:40 (Booking #3372666517).

Following my review I was contacted in here asking for further information and then I receive a reply from them but here’s the thing - They haven’t contacted me to inform me of any resolution so I’m not sure what their response on here means - There has been NO resolution. I have not been contacted by them for any resolution! Absolute scammers!!!

This is their reply to me on here!!!

Dear Passenger,

Thank you for contacting us.

After review, we confirm that your case has been processed and closed internally.

For any questions or requests for information, please do not hesitate to contact us again.

Sincerely,
Your FlixBus Team

I need a refund this is absolutely unacceptable. We started the journey and not even 10 minutes later I hear the driver on the phone talking to support about how the bus is making weird noises and they still kept driving. There was no option to "not continue the journey" since we had already started it and were stuck in the middle of nowhere. The bus then broke down in the middle of nowhere and it took over an hour for someone to show up to change the tire. They left shortly after and we found out it was because the spare tire that the bus stored was also broken and therefore the repair professionals had to go back and get a new tire to replace adding an extra 2 hours. After which we missed the ferry and now are stuck again in the road in the middle of nowhere. It's been 3 extra hours from when I was supposed to arrive in Copenhagen and I'm still 1 and a half hours away. This is solely due to the gross incompetence of whoever was in charge. I want a full refund for this absolutely ridiculous experience.

The bus was cancelled without letting us know.
Terrible experience with the costumer service, no response more than 2 weeks. They interesting to close complaint cases ASAP. Very unprofessional service, the most terrible experience ever in my life.

*Regarding your response to my review: it was too late and it did not solve my problem.

As much as I like your discounted prices I’m stuck in a serious situation with losing my only motorbike key and house key. There is no fixed office, number, lost property or even worse no communication with the driver which really puts me off the fact you have to fill out a form and pray you get a reply. Specially for things like this it should be made easier. As a person that’s travels a lot your company has very much complicated my life with what could have been a simple resolution with just a phone call and correct administration.

We travelled from Munich airport to Mittenwald and back again after a weeks stay .Going from the airport was ok apart from harsh braking a couple of times .Heading back to the airport was horrible we had pre booked seats to find 2 guys sat in our seats one moved and the other took most of the seat over which made it hard for me to get comfortable .The stench of urine on the way back was unbearable disgusting and unpleasant ! There is no need for sloppiness ,laziness and no hygiene .We had to lift our cases in and out of the coach all the driver did was stop and smoke cigarettes .This put us off travelling with flix bus again .

I am extremely disappointed with my FlixBus experience.

I am a female passenger traveling from London to Leipzig on a very long journey. Since the start of the trip, the onboard toilet has had no water, making it impossible to flush or use properly. As the journey progressed, the smell became unbearable, to the point where no passenger could reasonably use the restroom.

I reported the issue to the driver, but instead of finding a solution, he simply sprayed air freshener inside the toilet. I also requested that the bus stop at a service station so passengers could use a proper restroom, but my request was refused.

To make matters worse, the staff were unable to communicate in either English or German, making it impossible to discuss the problem or receive any meaningful assistance.

What made the experience even more frustrating was the lack of customer support. There was no way to speak to a real person during the journey—only an AI chatbot or an online complaint form. For an issue affecting passengers in real time, this is simply not good enough. It gives the impression that customer feedback and urgent complaints are not taken seriously.

For a journey of this length, access to a clean, functioning toilet is a basic necessity, not a luxury. Traveling for many hours without a usable restroom is unacceptable and particularly distressing for female passengers.

I expected much better from FlixBus. I hope the company investigates this incident, improves its service standards, provides real-time customer support for passengers in need, and ensures that no one has to endure such conditions again.

Probably the worst bus service I have ever experienced. The quality has gone downhill, customer treatment is unacceptable, and the overall experience was extremely disappointing.

With fewer alternatives available, it feels like FlixBus no longer prioritizes passengers. The service, comfort, and respect customers receive are far below what should be expected.

I will not use FlixBus agaiN

I had a 4.5 hours trip that was 5 hours delayed (the delay itself was longer than the actual trip) due to bus malfunction. I chatted with customer support, but no help or even an explanation was offered. The chat conversation was even closed in my face during the conversation twice, without any warning or reason. I claimed compensation via email but was refused since i "boarded the bus", even if the delay happened in the middle of the trip due to circumstances entirely under FlixBus responsibility: the maintenance of its fleet. Not due to traffic or weather. Appalling (non-existent, irresponsible) support.

The busdrive was very good, we were always on times and I got a new Place away from Young people. It was really good, thanks!

We had our physical National IDs and Erasmus Student IDs, plus digital copies of our Passports/Visas on our phones.
The boarding staff in Düsseldorf was extremely hostile. He yelled and humiliated us in front of everyone, refusing to check our documents because of the queue.
We politely waited for the entire queue to finish. When we approached again, he completely ignored us, closed the doors, and drove away, leaving us stranded.
They also canceled our return tickets! This is a clear service denial and public humiliation. I demand a full refund immediately.
Booking Number:3372534562