FlixBus Reviews 1,717

I had a disappointing experience with the Flixbus service. During my trip from Amsterdam to Germany, the bus left me at a station with all my belongings on board, forcing me to travel alone. On the return journey, the bus was constantly breaking down, resulting in a 4-hour delay, and we arrived back in Amsterdam much later than expected.
When i contacted them to find my items they didn't find them, with no compensation just sorry,, well the company sucks

If I could give zero, I would give zero..

Rude drivers and people who control tickets in bus, ofcourse they are Polish..
Somebody should teach them some manners..

The bus was late, and after it arrived at the expected time, we found out that the large bus had been replaced with a smaller one. Our bus ticket was for seat number 20, but the bus only had seats up to 15. We had to move to the back row. When we asked the driver if there was an issue with the bus since our ticket seat was different, he simply said, "No problem, just take a seat."

We accidentally left our bag, which contained a laptop and an iPad, on the bus and realized it only after reaching the airport—about an hour later. We immediately contacted the lost baggage service with detailed information, including what was inside, the color of the bag, and its exact location on the bus. However, it has been four days now, and we have yet to receive a response. At the end of the day, we were told that lost items are collected and delivered. Since we had already specified the exact route and even the exact overhead compartment where we placed our bag, we are still waiting for an update. We hope to hear from them as soon as possible.

Very bad
Amsterdam - Warshav
Day before trip ,they changes my seat from nice window seat 17a to a random 5c
No explanation first agent just left on read when i was asking about it and the second one couldnt really tell me nothing about it

Warshav - Riga

Was promised 2 floor bus ,i reserve my panorama view in the second floor and day before trip i see that there is changed bus to a regular bus without second floor

Again no email ,no refound no nothing
Just a sorry and thats it

Never going to use this again

Bus from Amsterdam Sloterdijk to Berlin, 28 January 2025 at 22.15.
I arrived 20 minutes early at the car park, it was the first time I had taken a flixbus from here. I noticed a green bus marked ‘Berlin airport’ but no customers were waiting. I turned to the bus driver who, even before I said anything, started shouting at me ‘GO AWAY!’. I was shocked by this lady's aggressive manner so I decided to ask which was the right platform to the second driver. While he politely answered me to go to platform 1, the lady from before (first bus driver) started shouting at me again ‘GO AWAY! GO AWAY!’. My only reply was ‘what's wrong with you?’.
I go to platform 1 and when the bus arrives, the unfriendly lady from before, tells me that I am not allowed to get on the bus because, as she is the first driver, she can decide who to let on and who not. And, according to her, I was aggressive to get on the bus. All while smiling in my face.
Be careful when asking drivers for information because if you find them in a bad mood they can leave you stranded. This is unacceptable.
I had a doctor's appointment the next morning in Berlin that I had to cancel and which I still had to pay for. And I had to spend 100 euros for a flight 2 days later because I will never use this terrible service again.

Easy, cheap and clean.

I have another problem with FlixBus. On 06.01.2025, at 00.05 hours, I left Vilnius for Chemnitz (Germany). We got to the Kopin airport (Warsaw) without incident and delays, although with a dirty toilet and without water for washing hands. In Warsaw, it all began. The Talin-Berlin flight was 20 minutes late. The toilet in the bus was not only dirty, but even without water to flush the toilet and, accordingly, without water to wash hands. We did not arrive at the Berlin airport, where we were supposed to change to Chemnitz, at 14.30. As a result, at 16.30, we arrived at the Central Bus Station in Berlin. I received an SMS from FlixBus that I would have to look for what and how to get to Chemnitz myself, and then contact the company for compensation. I had to get there with a transfer in Dresden and spend an additional 28 euros. So, for 10 days I have been waiting for a response from FlixBus, to receive compensation for inconvenience and additional costs. I provided them with all the required documents, but 'the cart is still there'. You will have to contact a lawyer.
FlixBus is the worst carrier I've ever used!! I do not recommend it from the word AT ALL!!

Worst experience of my life!
On November 28th, I was traveling with FlixBus from Warsaw Zachodnia at 8:50 AM to Dresden. During the trip, I went to the toilet for just 2 minutes, but the Polish bus driver—who acted in a racist manner—left me behind on the road!

All my belongings, including my documents, money, and phone, were left on the bus. I didn’t even have a jacket and ended up sleeping at the train station like a homeless person for two days.

I filed a request with Lost & Found (#3213866938), and even though the bus has cameras, after two weeks, they claimed they found nothing. Through my own investigation, I discovered at least five similar cases. It’s clear this company doesn’t care about its customers—they treat people like livestock.

As soon as I can afford it, I will hire a lawyer and do everything in my power to expose this company. People need to know that FlixBus is the worst transport company out there!

I just got off the Flixbus and my duffel bag that was in the luggage hold under the bus is dripping and wet. Lots of food, medication, some clothes and a boardgame are ruined! When I tried to talk to the bus driver he shrugged and said it was from rain. I wish I had taken the train.

Toilet on the bus was broken, the driver didn't care. I don't know who's problem is it but definitely not customer's. Why is the toilet broken? Why is the bus operating while it's not fully functioning? Shame. 8-hour ride without an opportunity to go to the toilet. Awful! I'll never use Flix Bus's services again!

Never travel with this company! NEVER!

They do not deserve even 1*. What a shitty company! Customer service is 0.

We chose to take the Flixbus a couple of weeks ago in the Czech Republic to get from Karlsbad to Prague and back. The ordering and payment of tickets was easy and clear using the Flixbus website. The prices are very reasonable. The bus arrived on time at Karlsbad and the boarding went fast. The bus was clean and warm. The busdrivers drove safely and timely. We were very glad to have taken the Flixbus instead of our car, since we arrived in the city center with minimal effort and stress.

There were a couple of downsides:
The bus from Prague back to Karlsbad had a 15-20 minutes delay.
The bus did not have a lot of legroom (we are both >1.75m).
Information given by the busdrivers was only in Czech and not in English.

In summary, I would use Flixbus again and would recommend it to other people.

If I could give 0 stars, that's what I would give. The worst experience of my life. The bus came on time, everything was fine, but a made small mistake on packing my luggage (I completely forgot that I had to take the bus, and only thought on the airport). At the pick-up point I was greeted with the most rude and unprofessional crew I could imagine. They started discussing and being way to rude to me as a client with me when I asked what could I do (I was more than willing to pay, since was my mistake). I nicely asked if they could speak with me politely, and they immediately exploded and didn't even wanted to take me in the bus or refund me. After other passengers and bystanders tried to calm the crew, they allowed me in. To note, that I spoke with them politely, and I understand that working with people might be challenging, so I try to understand; but they just went ballistic on me right from the start, when I only asked what could I do.
I'll never use this service again or recommend to anyone. And that's how a company loses clients.

I had a terrible trip from Paris to Brussels. The bus was late and I missed the next bus, which was scheduled for an hour. I had booked panoramic seats on the upper deck for me and my friends, for which I paid 18 euros on top of the ticket price. However, it turned out that the bus was only on one level and some African woman was sitting in our seats even though her ticket said row 14. The driver was talking on the phone almost all the time and smoking cigarettes, and a strong wind was blowing through his open window. The worst trip with the company I have ever had and I will think twice before booking again

Great drivers, VERY polite and VERY VERY helpful!!! I allready gotten an explication from de driver with directions, but 1 of the drivers came sitting close to me and start looking things up in his phone and explaining with all the details possible to find my way around getting from Londen to Birmingham.
Thanks for the safe drive on the UK N601 , with the little jokes beside,from Antwerp to Londen! 👍🏽👍🏽👍🏽

I use Flixbus a lot.

This time I tried checking out for my ticket, and the website charged me the £80+ for the ticket but I received no confirmation email, and was not redirected to a confirmation page.

I tried to make the payment again, and I again was charged, but no confirmation again.

I reached out to support. They said they'd refund my tickets. And that I should try again after clearing cookies and clearing cache, and in a different browser. The price was already £30 more expensive (5 mins later). I booked it, and again, the same issue. I was charged, and no confirmation page, just the same page.

Already £270+ in I was then told to try another device. I asked for evidence of the refunds but am told to wait 70 hours and that they cant provide any screenshot or email confirmation of the refund.

I'm now waiting for this refund. I suggest Flixbus update their systems, and allow customer service to provide evidence of refunds, as it provided me no assurance.

In the end I've booked through a third party website.

The support agent was also rude when I tried to escalate the issue which did not help.

In general it was a very pleasant way to travel. Because you don't have to change trains it is a lot quieter and you can be much more at ease than with the train. It was nice and warm and the bus left on time and arrived on time, both on the way there and on the way back. Small point of criticism: the Wifi went down after 20 minutes and when I tried to connect again I only had limited data usage while I had not found a data limit in the conditions anywhere, it was not indicated anywhere. To the readers of this message who also want to take the Flixbus, please be aware that the company unfortunately cannot be held responsible for the behavior of fellow travelers. For example, they unfortunately cannot make the use of deodorant mandatory or provide duck tape to silence chatterboxes. Apart from these things I would definitely recommend the Flixbus!

Terrible Customer Service – No Help at All!
I recently booked a trip with FlixBus from Amsterdam to Ghent, and it turned into an absolute nightmare. The bus was delayed, but there were no notifications or emails sent out about the delay. I assumed I had missed the bus and ended up stranded because of their poor communication.

When I contacted customer support, Alysa, the agent I spoke with, was completely unhelpful. Despite providing proof that I didn’t use the ticket due to the delay, she kept dismissing my concerns, avoided addressing the issue, and even ended the conversation abruptly multiple times. Her lack of professionalism and unwillingness to assist left me frustrated and disappointed.

FlixBus clearly doesn’t value their customers or care about providing reliable communication. I’ll think twice before using this service again and would not recommend it to anyone.

Great drivers, comfortable seats, I felt safe and taken care of. Great experience!

Great service and updates on booked tickets, even an update on a change of bus colour.