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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service for being exceptional, with many highlighting the dedication and helpfulness of the support staff. People find the overall service to be excellent, appreciating the efficiency and ease of their interactions. The user experience is frequently described as smooth and straightforward, making the process of obtaining software simple. However, some people encountered issues with product activation, with keys occasionally not working as advertised or becoming invalid after a short period. There were also instances where customers experienced slow response times from customer support, or even no response at all, leading to frustration and delays in resolving their issues.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the affordability and quick delivery... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the quick and... See more

User experience

Consumers generally find the user experience to be positive, highlighting a simple and stress-free process... See more

Service

Clients share positive opinions on service. Many customers praise the excellent and responsive customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fixeasy makes purchasing Microsoft software the only place to look. They sell about ever version of Windows, Office and other software at a very reasonable price with downloads and activation keys se... See more

Rated 5 out of 5 stars

Great pricing and great service! I had an issue with my pc coming with the software I was purchasing and reached out by email on a late weekend night. These guys at Flixeasy actually returned my email... See more

Rated 5 out of 5 stars

I downloaded MS Office 2019. Their process works. But you have to follow their instructions exactly. If you have to wait a few minutes for a code, don't panic. Be patient. Look, it's getting more d... See more

Rated 5 out of 5 stars

In August 2025, I bought Office Pro 2024 from Flixeasy. It installed and worked smoothly without demand for activation. Almost a month later, I received a request for activation within 4 days. Follo... See more


Company details

  1. Computer Software Store

Written by the company

Flixeasy is designed to provide customers with genuine software keys. We are a trusted Microsoft partner and only sell 100% guaranteed Microsoft software.


Contact info

4.1

Great

TrustScore 4 out of 5

637 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

The service was fast, had some confusing details

The service was fast, but there was some confusion which resulted in me being charged twice for the software. After placing my order the first time, I received an email indicating my order was not yet complete. To my knowledge everything had been completed. When I did not receive the software link email, I went through the order process again. It worked quickly the 2nd time. A couple of days later, I discovered the original link had gone to my email 'JUNK' file. When I received my credit card statement it confirmed I was charged twice.

January 26, 2026
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Rated 5 out of 5 stars

Love this company

Love this company! We have used multiple times over the years and have never run into a problem they weren't able to solve. We will definitely be ordering from them again. A+ customer service!!

February 17, 2026
Unprompted review
Rated 4 out of 5 stars

Great end results

After a frustrating start which required patience the end result was an easy install with the right instructions

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Overall value and most importantly the…

Overall value and most importantly the customer support. I had an issue with a product key for MS Project and Visio and they quickly responded with a new product key and now I am up and running. Super helpful and I am very grateful.

February 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I purchased Microsoft Office…

I purchased Microsoft Office Professional Plus 2024, but after one month, the product key died. I wrote an email to Flixeasy, and then they sent me a new key immediately. However, the new key doesn't work by the instruction they provided. Under no ways, I consulted AI. It told me my programs use KMS key, it will never be activated by applying a different KMS key, they have to change KMS key to MAK key, then the program can be activated. I wrote AI's opinion to the company again. But Flixeasy provide me a new route to input the same key instead doing any change. I followed the new route to activate the program and it works. Right now, my Microsoft Office Professional Plus 2024 is working well. Flixeasy is professional and efficient to help customers.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

This is the best place to get Microsoft licenses.

I have purchased several Windows 11 Pro licenses from them. I always upgrade any Windows 11 Home computers to Pro. I also obtained the Office 2024 licenses, so there is no worry about subscriptions.
I sometimes have issues with keys not working, but support gets me up and running in no time.
This time, I purchased a Windows 11 Pro and Office 2024 bundle, but I didn't verify that the Windows key was for a fresh installation and not an upgrade. I contacted support and they sent me the instructions to get it working.
This is the best place to get Microsoft licenses.

February 8, 2026
Unprompted review
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Rated 4 out of 5 stars

Smooth

Smooth, easy purchase and install. One little hiccup prevented me giving them 5 stars - and it was minor
Overall- I'm really pleased

January 25, 2026
Rated 1 out of 5 stars

Unhappy customer

I ordered and paid for MS Office 24 Prof by card on 03 February 2026. Not only was my account debited twice, I have not received any software.
I have twice contacted Flixeasy about this matter but have not even received a response.
My advice: tread cautiously.
André Pienaar
South Africa

February 3, 2026
Unprompted review
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Rated 4 out of 5 stars

Can't beat the price and service.

Would have rated a 5, but had some installation problems with product codes for both windows and office. After several emails, all were rectified, and everything seems to be working as it should now. The response time to my problems was speedy.

January 25, 2026
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Rated 1 out of 5 stars

I bought Microsoft Office 2024

I bought Microsoft Office 2024, Microsoft project 2024 professional, and Microsoft visio 2024 professional. The keys were delivered to me on 5/29/2025. When I downloaded it and tried to install following their instructions, all I got was an error. When I emailed flixeasy, I got no answer. I emailed 3 times in this subject. Then I attempted to contact them by phone on their UK number and got no answer. After several attempts, I even had my friend who lives in the UK call them, again no answer. He made several attempts at without getting any answer.

I suspect they may be out of business, but what I know for certain is that their number in the UK is a mobile number and they have not answered their phone or responded to my emails.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Flixeasy Outstanding Support

I needed to upgrade my laptop from Windows 11 Home to Windows 11 Pro. Flixeasy provide a passcode for very little money. But when I went to upgrade, I found that an error occurred since I had already an installed Windows 11on my laptop.
So I contacted them and they responded immediately with two new passcodes and instructions to support the upgrade from Home to Pro. They were very helpful and very quick to support me in my successful upgrade, even though I had purchased the upgrade at reduced cost.

January 27, 2026
Unprompted review

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