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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service for being exceptional, with many highlighting the dedication and helpfulness of the support staff. People find the overall service to be excellent, appreciating the efficiency and ease of their interactions. The user experience is frequently described as smooth and straightforward, making the process of obtaining software simple. However, some people encountered issues with product activation, with keys occasionally not working as advertised or becoming invalid after a short period. There were also instances where customers experienced slow response times from customer support, or even no response at all, leading to frustration and delays in resolving their issues.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the affordability and quick delivery... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the quick and... See more

User experience

Consumers generally find the user experience to be positive, highlighting a simple and stress-free process... See more

Service

Clients share positive opinions on service. Many customers praise the excellent and responsive customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fixeasy makes purchasing Microsoft software the only place to look. They sell about ever version of Windows, Office and other software at a very reasonable price with downloads and activation keys se... See more

Rated 5 out of 5 stars

Great pricing and great service! I had an issue with my pc coming with the software I was purchasing and reached out by email on a late weekend night. These guys at Flixeasy actually returned my email... See more

Rated 5 out of 5 stars

I downloaded MS Office 2019. Their process works. But you have to follow their instructions exactly. If you have to wait a few minutes for a code, don't panic. Be patient. Look, it's getting more d... See more

Rated 5 out of 5 stars

In August 2025, I bought Office Pro 2024 from Flixeasy. It installed and worked smoothly without demand for activation. Almost a month later, I received a request for activation within 4 days. Follo... See more


Company details

  1. Computer Software Store

Written by the company

Flixeasy is designed to provide customers with genuine software keys. We are a trusted Microsoft partner and only sell 100% guaranteed Microsoft software.


Contact info

4.1

Great

TrustScore 4 out of 5

637 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Getting Connected

I am not sure what causes the problem but Microsoft says they don't recognize the code but you always get me connected. I had to try several times to get the code and a charge was made to my credit card each time. I had to work with my credit card company to get the charges removed.

July 26, 2025
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Rated 5 out of 5 stars

I love this company

I love this company! Everything works and if you have a question or an issue, they are quick to resolve it with a clear and professional answer. Buy with 100% confidence and you will not be sorry with this most excellent company.

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

They lie about what several things and no refund.

They sent me a volume license instead of a retail license. There website says the license is one time use and is only good for one machine, which isn't correct, because it's a volume license.
So their lying on their website about the license. When I asked them to send me a retail key instead of a volume key, they asked for the error I was getting.
I told them I can't use a volume license and be able to login to the office suite with MY Microsoft account, because the volume license is registered with their account that they purchased it with.
I then asked again for them to send me a retail key like their website described or else send me a refund which they guarantee on their website. They also say that they have 24/7 support which is not true. The only communication that works is email. Phone calls and telegram messages either don't work or go unanswered. And when they responded by email it was only once per day. So if you immediately responded as soon as I sent it, they would not reply again until the following day. When I told them to send me the retail key or refund me my money they stopped communicating all together. I've since had to initiate a charge back.

July 28, 2025
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Rated 1 out of 5 stars

I couldn't download the program because…

I couldn't download the program because my Microsoft 365 wouldn't allow me to do it. I had to go with LibreOffice which doesn't beat excel but I have no choice.

I would like my money return since I didn't use your software.

It looks like you DO NOT WANT to return my it.

Merton

March 25, 2025
Rated 4 out of 5 stars

Great service, read carefully

I bought a couple software licenses both worked after reaching out to support. One issue was my fault in that I did!'t read the details. Besides that the support people were very helpful and got the issues resolved quickly. The only issue I had was the time difference. So if you need something immediately and live in the US you may have to wait until the next day.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

yay got Word no prob

I lost my job and just needed an inexpensive copy of Word. They made it easy, even when I thought my new-to-me Windows machine was not allowing the install. Fast, easy help was provided!

July 17, 2025
Unprompted review
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Rated 5 out of 5 stars

I was looking for a Microsoft Office…

I was looking for a Microsoft Office for my newly bought laptop. I came across Flexieasy at a very unexpected price for Microsoft Office 2024. I had doubt and thought this might be a scam but after going over the reviews, I thought to give it a shot. Flexieasy gave me 15% additional discount on registering email with them. I paid the price after discount which was very very reasonable in the competitive market.
I got a link immediately through my email. I downloaded the Microsoft Office within a couple of minutes. Per the directions in email I opened the Microsoft Word to activate the software. Everything went well and I looked at templates couple of minutes before a window popped up on my screen with a message to activate the Microsoft Office otherwise I will lose my access to it. I wrote email to Flexieasy. I got reply promptly with step by step instructions. I performed the steps and sent them a screenshot of the window which was popped up on my screen. Flexieasy Customer Service sent me a code which was pretty very long but this worked well and activated the software.
This was a very nice experience with Flexieasy customer service. They were very honest and prompt to resolve the issue. I would recommend Flexieasy for software needs and I will consider them again if need any software in future. Great job Flexieasy!!! Keep it up!! 👏👏

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Issue activating Microsoft…

I had a problem activating Microsoft Office 2013. I emailed Flixeasy for support. They emailed a new code and everything worked perfectly. It's very rare these days to get a quick response and get an issue resolved painlessly. Flixeasy is the exception, their support is excellent.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

I experience the best communication…

I experience the best communication process. Whenever I had concerns or questions, I received prompt reply and support at every step. Product is great and as promised. Highly recommended.

July 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Purchased (2) Windows 11 Pro upgrades…

Purchased (2) Windows 11 Pro upgrades for office computers. Got them immediately. One key worked, the second key did not work. After emailing back and forth and trying (2) more keys, we got both upgrades working. Outstanding customer support. Was easy to work with. Would buy from again knowing that I will fully be taken care of promptly. Sometimes digital keys just don't work ( seems like it happens just about every time I upgrade with different vendors). Would purchase from again.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service and product

Here's a polished version of your message that you could use as a review or testimonial:

---

When I purchased the Office 2010 software, I received the product immediately. The download and installation process went smoothly, and I entered the product key provided. I was then prompted to enter an ID key, which I initially didn’t realize had also been included. I reached out to the company via email, and they responded right away—no questions asked—and sent me a new key. Their customer service was outstanding. I would definitely recommend this company to anyone.

June 26, 2025

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