FLOLAB Reviews 989

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, highlighting ease of installation and the effectiveness of features like anti-reflective coatings. Many appreciate the quality of the products, with some noting the premium feel and attention to detail in items like screen protectors and cases. However, some people were dissatisfied with the product's durability, reporting issues like quick scratching, cracks appearing soon after installation, and cases deteriorating. There is also a notable concern regarding customer service, with some users experiencing unresponsiveness to warranty claims and emails, and difficulties in getting replacements. Additionally, a few customers mentioned problems with product fit, such as screen protectors being too small or incompatible with certain phone cases, leading to bubbles.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the high quality, durability, and... See more

Quality

People report ambiguous experiences with quality. Many consumers praise the high-end feel and impressive... See more

User experience

Reviewers mention positive feedback about user experience. Many customers praise the easy installation... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the support... See more

Warranty

Customers had ambiguous experiences with warranty. Many reviewers appreciate the lifetime warranty and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I've been a FLOLAB customer for a long time and used to receive my orders in about 3-5 days. This time, it took over 14 days. For the price these cost, waiting 2-3 weeks for a screen protector is u... See more

Company replied

Rated 2 out of 5 stars

Overpriced screen protector IMO. I baby my phone, that said, it's had maybe 2 minor drops since I got it, and the screen protector, 2 months ago. Minor scratches appeared on the protector almost... See more

Rated 2 out of 5 stars

It seems that flolab does not want honest reviews on their website. I criticised the tri fusion case for the iphone 15 pro for its material that is scratching very fast after purchase. I would rate th... See more

Rated 2 out of 5 stars

The glass material seems superb. But it produces bubbles that are impossible to get out. I've just installed it on a brand new iPhone, removed the original screen paper and immediately put on the flol... See more

Company replied


Company details

  1. Cell Phone Accessory Store

Written by the company

Embarking on a Journey to Deliver Exceptional Products for the People Drawing from our extensive experience sourcing products for some of the world's most renowned brands, we felt inspired to establish our own unique mark as a distinguished, people-centric brand in the marketplace. At FLOLAB, we bring you a diverse array of outstanding products that not only look fantastic but also perform impeccably, setting us apart from other emerging brands. Our mission, rooted in the fusion of simplicity and technology, led to the birth of FLOLAB—FLO symbolizing movement and LAB representing innovation. We recognize the challenges faced by customers in navigating a market filled with grandiose promises and unfulfilled expectations. That's why we're here to redefine the norm by delivering the most cutting-edge products at unmatched prices, all while prioritizing our customers' needs. So, let's embrace the FLOLAB revolution together—join us today at flolab.io and discover a world of innovative excellence, crafted with you in mind.


Contact info

3.2

Average

TrustScore 3 out of 5

989 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 24% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jessie rocks

Jessie rocks! I’ve been dealing with her for quite sometime now and each and every time has been blessed! She’s fast reliable and efficient! Definitely an asset to the team! Keep crushing it !

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Game changing

This product has saved my camera lens on more than one occasion. These blend seamlessly so I forget that I have Flolab products on. It is well worth the few dollars for piece of mind!

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

No other brands match this screen protector.

This is the screen protector I've been looking for the entire life. The anti-reflective features works really well. I hope that in the future Flolab will have some kind of distributor in Indonesia, so that the purchasing and shipping process becomes easier and faster.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Screen Saver

Awesome Screen Saver
Easy to apply. Bubbles were totally, and completely removed following the instructions. Would definitely buy again for additional iPhones

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support and an exceptionally high quality protector

I had some minor issues with installing my first order and the FloLab team proactively reached out and resolved things very promptly. With my new screen protector fitted perfectly to my iPhone 16 Pro Max, I am now a very happy customer.
Whilst I have yet to test the protective properties, the fit, finish and clarity is a cut above any screen protector I have used before and is well worth the money on this alone.

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered my screen protector have…

I ordered my screen protector have waited 2 weeks was told usps lost then usps contacted me told me they never received it. I asked for a refund or to ship new one in a fast manner and was told I would have to pay for a different form of shipping told them I want refund due to having buy one from the store and they sent one usps again with no refund 53 for a screen protector not to get it 3 weeks later

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

Lifetime warranty? More like no warranty.

Lifetime warranty? More like no warranty.
Got my screen protector. The quality was good but it chipped after 3-4 months.

I have tried to reach FloLab via the form online four(4!) times for a replacement screen protector but no answer at all.
The warranty seems like a scam.

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

Misleading

Free gift wasn’t free. Free shipping wasn’t free. Would be nice if you specified how much CAD you needed to spend to receive these perks. Poor service and very misleading.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using FloLab Screen…

I have been using FloLab Screen protectors since iphone 11 and I have nothing but best to say about it.

It never lets me down. As a car mechanic my phone operates in very hard environments but FloLab SP holds up very well.

April 9, 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could give a zero

I wish I could give a zero just like Dianne's review!

Terrible product & terrible customer service.....I agree 100%

DO NOT BUY from this company. I only get emails from "Jessie" as well. They just give you the run around and email back and forth for weeks apologizing for the pay link that isn't included and doesn't work and giving you more bs info and I'm just trying to get a replacement sent. It's a total SCAM. Dianne's review is the exact same as mine! JUNK COMPANY 100%

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Flo-lab = great. Problems are met with surprise and a commitment to ensure everything is OK.

I initially had a problem with tracking, I sent an email and the reply gave me a tracking link that showed me exactly where it had got to. The main problem was royal mail in the end (a completely separate matter to do with address labelling with the national database) so it took a day longer, This was shipping to the UK. Point is customer service is great and a real human will reply via email.

As for the product from flo-labs it was brilliant. I read good reviews before buying and can add to them now. Easy to install, as stated in all aspects, and I didnt even know it comes with a lifetime guarantee. Only companies producing high quality products would be wise to do this. Flo-lab can.

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could give a zero

Terrible product & terrible customer service.

Bought a screen protector 5 months ago and have spent 4 months trying to get a refund for it as it instantly scratched then cracked.

They falsely advertise a “hassle-free warranty and return policy.” They both want me to pay to replace their faulty product AND their customer service is horrendous. I have spent 4 months going back and forth with their employee “Jessie” who refuses to let me speak to upper management and closes out my tickets requesting to do so.

At this point, as they have broken their “hassle-free claim, the only resolution that works for me is a complete refund.

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Flolab is Fabulous

I love my Flolab screen protectors. I have 2 new iPhone 16pro max. I’ve tried over 20 different one and found the Flolab ones are the best. Plus they have a lifetime warranty!!!

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Flolab Screen Protector for S25 Ultra – A Premium Upgrade

Having used Flolab screen protectors since my previous phone, I can confidently say that the brand has continuously improved its quality. The advancements are evident, making this latest version one of the best I've used.

One standout feature is the anti-reflective coating, which genuinely makes a difference. Compared to standard glass protectors without this coating, the reduction in glare is noticeable, enhancing visibility in various lighting conditions.

Installation is effortless and dust-free, thanks to the well-designed application process. The included dust removal sticker is impressively large, covering the entire screen, ensuring a clean and precise installation.

Once applied, the touch experience remains smooth and responsive, with no loss in sensitivity. It feels great under the fingers, providing a premium user experience and yes fully support with fingerprint scanner which is my main concern.

Lastly, Flolab’s Lifetime Replacement Guarantee is an incredible offering, adding peace of mind. While I haven’t had to use it yet, knowing it’s available makes this screen protector an even better investment.

If you're looking for a high-quality screen protector for your S25 Ultra, Flolab is an excellent choice!

February 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look