While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I requested to return an item after receiving the item and discovering it could not be set up in the area of flooring I required. After repeated emails and calls I have yet to receive a response aft... See more

Rated 5 out of 5 stars

Installed by electricians not me - but straight forward - had to use bonding paint on recently layed latex to allow sticking of matt - so kit handy ordered 10am - arrived next day, good servic... See more

Rated 5 out of 5 stars

Our company does many refurbishment works for hotels and for the past year floorheatpro supplied us with top quality products (underfloor heating). Good quality, very good customer service and fast... See more

Rated 5 out of 5 stars

I am very impressed with this product. These mesh type heaters are easy to lay but are not as versatile as the loose wire types. It's important to get full coverage of the floor to avoid cold spots.... See more

Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

56 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Service!

Fast, efficient and dealt with my queries and got me the mats and underfloor insulation on time - good job!!

January 27, 2015
Unprompted review
Rated 5 out of 5 stars

Heated Tape Wrap

I bought this for my washing machine. My washing machine is in my garage. Every year when it used to freeze in the garage I was unable to use the machine. I now have no more trouble with freezing pipes. Very well designed product. Would recommend this product to every one who has trouble with freezing pipes. Chris.

January 27, 2015
Unprompted review
Rated 5 out of 5 stars

Satisfaction Guaranteed!

Used these guys on several occassions and they are simply the best out there. Awesome value, very informed knowledgeable staff. Delivery status updated regularly by text and e-mail. A real pleasure to deal with a company of this calibre. Thanks guys.

January 27, 2015
Unprompted review
Rated 5 out of 5 stars

Best service ever

Our company does many refurbishment works for hotels and for the past year floorheatpro supplied us with top quality products (underfloor heating). Good quality, very good customer service and fast delivery. Best prices on the market. We are looking forward to use their products in our jobs.
Best regards
Victor

January 27, 2015
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great products, excellent tech advice.

I have just bought my second lot of Heatpro underfloor heat mats. Early 2014 I did my kitchen/ Breakfast room, my installer was very impressed and said, "yes, these are the proper ones!"... Went down a treat, works great, going to do the utility now. Rang thew tech support as I had aquery about floor coverings; It was quick and easy to get through and I felt very confident about the advice, it sounded.... Sound! Thanks

January 26, 2015
Unprompted review
Rated 5 out of 5 stars

Great products, right price, professional service, spot on!!

I ordered a floor heating mat kit on line and received it within 3 days, well packaged and undamaged. One problem, I ordered the wrong size. I contacted floorheaters , ordered the correct size and sent the original purchase back. The replacement arrived in a similar time period to the first one and the refund for the mistakenly ordered kit was processed within 7 days. A pleasure to deal with such a professional outfit.
C. Jones (Stourbridge)

January 26, 2015
Unprompted review
Rated 4 out of 5 stars

Underfloor heating mat

Not the first mat I have got from heatpro and won't be the last but sadly there was an issue with the programmer , but it was sent back and a new one sent out very quickly . The one issue I do have with the programmer is how it is mounted onto the back plate , it might be just me but its a pain to clip on to the metal back plate .

January 26, 2015
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Good company.

Good source of insulation products. Fast delivery, will recommend and order again. All Good :)

January 26, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look