Brilliant from start to finish. Very helpful and friendly. Nothing was too much trouble when trying to find a match to an existing floor. Matched perfectly. competitive pricing and brilliant delivery... See more
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Review summary
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I've used Flooring Hut before and have been impressed with their low prices and high quality. I ordered some additional parquet flooring which was delivered promptly. Due to my mistake with measuring... See more
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You might think it is easy to match some 1980s floor tiles but it isn't. Having found the manufacturer, I had to find an agent who would actually sell me some. After an online search, Worthing prove... See more
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There was an earnest effort to find the exact LVT flooring to match our existing floor although it was by then out of production. The staff member Chevas went the extra mile to check the warehouse and... See more
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Company details
Written by the company
Flooring HUT - We make it EASY to buy great value, high quality flooring online! Our selection of the very best carpets, carpet underlay, vinyl tiles, luxury vinyl flooring, Karndean, Polyflor, laminate flooring and wood flooring - are all available for express delivery to your doorstep.
Contact info
Unit 1, Downsbrook Trading Estate, Southdown View Way,, BN14 8NQ, Worthing, United Kingdom
- 01903 377027
- sales@flooringhut.co.uk
- flooringhut.co.uk
4.9
Excellent
863 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Order my carpet online
Order my carpet online with the help of my fitter, carpet arrived on the date I requested
Driver extremely helpful, only suggestion I have would be more communication , as once ordered no further communication, I had to ring to confirm my delivery was on the transport for that day, on the day.
Great value on my choice of carpet.
June 16, 2025
Unprompted review
Reply from Flooring Hut
Thanks so much for your review and for ordering with Flooring Hut! We’re really glad to hear the carpet arrived on your requested date and that the driver was helpful. It’s great to know you found good value in your choice. We really appreciate your feedback about communication too – it’s helpful and something we’ll definitely look at improving. Thanks again for your support!
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Excellent service and prices
Exactly the carpet I wanted and at a much lower price than a local supplier. Delivered faster than I expected.
May 22, 2025
Unprompted review
Reply from Flooring Hut
Thanks so much for the great review! We’re glad you found the exact carpet you were after – and at a better price too! Even better that it arrived sooner than expected. Appreciate you choosing Flooring Hut!
I had a great experience with Flooring…
I had a great experience with Flooring Hut. They were easily contactable and very efficient with their delivery. I ordered the Abingdon Rustique Ultra Sandstone carpet, and although there was an initial issue, Flooring Hut quickly took ownership of the situation. They communicated directly with the manufacturer and arranged a replacement in good time. I’m very happy with the quality of the carpet – it looks and feels excellent. Their professionalism and commitment to customer service make them highly recommended.
June 2, 2025
Unprompted review
Reply from Flooring Hut
Thanks so much for taking the time to leave such a thoughtful review! We’re really glad to hear you had a great experience with Flooring Hut, even with the small hiccup at the start. Things don’t always go perfectly, but we always aim to put things right quickly – so it’s great to know the replacement was sorted smoothly and without hassle. The Abingdon Rustique Ultra Sandstone carpet is a fantastic choice, and we’re so happy to hear you're pleased with how it looks and feels in your space. Your kind words about our team’s professionalism and service really mean a lot – thanks again, and we’re here whenever you need us next!
The tiles were just as ordered and…
The tiles were just as ordered and arrived on the agreed date. The tiles were well packed and the delivery driver delivered them to the door. They are heavy so this was really helpful. I would recommend this firm for what they delivered to me
June 21, 2025
Unprompted review
Reply from Flooring Hut
Thanks so much for your lovely feedback! We're really happy to hear the tiles arrived just as expected and right on time. Great to know they were well packed and that the driver was able to give you a hand with the delivery – those tiles definitely aren’t light! We really appreciate the recommendation and are glad you chose Flooring Hut. Let us know if we can help again in the future!
Polyflor Expona EnCore Rigid Loc Rich Hazel Oak 9031
Very impressed with the Flooring Hut, the price, ordering & was kept informed on the status of my order, all the way to delivery date & time. Much appreciated
May 19, 2025
Unprompted review
Reply from Flooring Hut
We are glad Flooring Hut could make your experience a great one. Thanks again!
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Hurray for Flooring Hut!
When I went to buy the kitchen vinyl I had previously bought I found the company had stopped selling it. After a search I found at the Flooring Hut and it was cheaper! It arrived a day and a half later which was brilliant as well. Really pleased.
May 14, 2025
Unprompted review
Reply from Flooring Hut
Thanks for the great review! We're so glad you managed to find the kitchen vinyl you were after with Flooring Hut – and even better that it was at a lower price! Brilliant to hear it arrived so quickly too. Really pleased you're happy with everything, and we’re here if you need us again!
carpet was the best price that I could find
The carpet was the cheapest price that I could find. The communication was spot on and the delivery was on time
I was very pleased and will use this company again
May 19, 2025
Unprompted review
Reply from Flooring Hut
Thank you! We appreciate your business and your kind words here at Flooring Hut.
Competitive prices
Competitive prices. Very friendly and efficient service.
June 4, 2025
Unprompted review
Reply from Flooring Hut
We are thrilled you had a great experience with Flooring Hut—thanks for sharing it!
Such a helpful company
Such a helpful company - bought the wrong flooring stupidly (my fault) and they replied immediately advising how to return. Even after buying the right flooring, Flooring Hut were slightly cheaper than the next price I got. Highly recommend.
May 6, 2025
Unprompted review
Reply from Flooring Hut
Thanks so much for the kind words! Mistakes happen, and we’re really glad we could help you get it sorted quickly and easily. Great to hear the right flooring worked out – and even better that Flooring Hut still came in cheaper! We really appreciate the recommendation and are always here if you need anything else.
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I've had the pleasure of purchasing…
I've had the pleasure of purchasing from Flooring Hut several times now, you can spend hours scouring the Internet for the best prices on your chosen flooring but you'll always find Flooring Hut can not be beaten, great products great prices, fast delivery, save yourself time go straight to Flooring Hut, thank me later!!!
May 27, 2025
Unprompted review
Reply from Flooring Hut
Thanks so much for the amazing review! We're really glad to have you as a returning customer – it means a lot. Love that you’ve found Flooring Hut to be the best on price and service every time. We always aim to make things easy and affordable, so it's great to hear that's been your experience. Appreciate the kind words and the shoutout – we’ll be here whenever you need us next!
Good products and great customer service
I have had nothing but good experience dealing with this company having bought from them rolls of lino type flooring and accessories for fitting. Good products, fast and secure deliveries and great customer service, advice etc
April 28, 2025
Unprompted review
Reply from Flooring Hut
Your feedback made our day—thank you for choosing Flooring Hut!
Highly recommend
Highly recommend! Was let down from another online flooring company and flooring hut checked that my flooring was in stock and it was delivered as promised within 2 days. Excellent communication and competitive price. We will 100% be using again!
May 16, 2025
Unprompted review
Reply from Flooring Hut
Thanks so much for the lovely review! We’re really glad we could step in and help after you were let down elsewhere. It’s great to hear the flooring arrived quickly and that everything went smoothly. We always aim for great communication and competitive prices, so it’s fantastic to know that came through. Thanks again for choosing Flooring Hut – we look forward to helping you again soon!
I needed some flooring which they had…
I needed some flooring which they had in stock, I was worried as I hadn't used them before and in this day and age we all worry. But from ordering with help and advice to the delivery on time and in good condition. I would use them again and again. Well done and thank you
March 28, 2025
Unprompted review
Reply from Flooring Hut
Thanks so much for your lovely review! We totally understand being cautious when ordering from somewhere new, so we’re really glad your experience with Flooring Hut put those worries to rest. It’s great to hear the advice, service, and delivery all hit the mark. We’d be more than happy to help you again anytime – thanks again for the kind words and support!
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Good all round experience
Competitive pricing, samples arrived quickly and subsequent delivery was bang on time. A good experience.
April 23, 2025
Unprompted review
Reply from Flooring Hut
We are glad Flooring Hut could make your experience a great one. Thanks again!
I’m sorry but I have had a bit of a…
I’m sorry but I have had a bit of a going on with flooring hut I have had a professional fit my lvt tiles and they have shrunk leaving more than credit card gaps , they use Polyflor who said they did a test and found no problem but will not release the test details to myself or my fitter , suspicious ? After spending a small fortune because I’m recovering from a massive stroke and needed level flooring.They said they will do absolutely nothing so I would never ever use them again
March 7, 2025
Unprompted review
Reply from Flooring Hut
Hello Robert.
Thank you for your review.
As founder and CEO of Flooring Hut, I take a great interest in the rare instances where customers have felt our service has been less then excellent.
Accordingly, I have looked into your specific order history. What I have uncovered has disturbed me.
Specifically, YOUR BEHAVIOUR towards my staff and others!
As the retailer we dutifully followed every step of the agreed process in getting to the bottom of whether there was a manufacturing fault with your Polyflor flooring.
Specifically, I refer to the following statement from Polyflor:
"The lab results have concluded that the material has met the required specification and therefore no product defect was found."
In regards to YOUR BEHAVIOUR towards my staff and others, I would like to point out that Flooring Hut received the following in a written statement from a third party company:
"We have also had relentless emails both through our rep [name] and our technical email address to the point where we have had to instruct [name] to block his number / email address as he continues to send messages throughout the day, evenings & weekends about conspiracy theories on topics such as Covid etc that are unrelated to the flooring issue."
THE FACTS
In their report Polyflor state:
"We were informed that the flooring contractor used Uzin KE49 HT adhesive to bond the tiles, which we do not recommend as this does not appear on our approved adhesive list."
You DID NOT purchase the adhesive that was used in your installation from Flooring Hut.
The report from Polyflor goes onto to state:
"We obtained samples directly from the end user during the site visit and sent them to our labs to test the material for squareness, straightness, and dimensional stability to determine if the material meets the required specification based on the reported issues.
The lab results have concluded that the material has met the required specification and therefore no product defect was found.
Issues of this nature are particularly attributable to either insufficient conditioning of the product during the installation period or a subsequent failure of the adhesive bond. Vinyl, regardless of type or manufacture will expand and contract when subjected to temperature fluctuations, hence the need for the material to be fully adhered.
It is vital that the planks are conditioned and installed at the correct temperature and for the correct period of time until the adhesive achieves adequate bond strength. It is equally important that the correct adhesive is used for the particular installation environment.
If the aforementioned procedure has been complied with then the reason for the lipping / gapping would commonly be attributable to adhesion related factors. If the material was fully adhered and the adhesive was performing correctly this should prevent any movement of the material.
The only period of time when the material may expand, or contract is whilst the adhesive reaches adequate bond strength (hence the need for correct conditioning of the material). Should thermal contraction or expansion occur after the adhesive has cured, then either the adhesive is unsuitable for the particular environment, has been incorrectly applied or has failed to perform as it should.
Furthermore, we have investigated the batch (CN2905019C) used in the installation and to date have sold batch 2605m2 without any reported issues.
Given the information provided, we believe that the material supplied is of standard manufacture and that the issues being experienced are due to factors beyond our control."
Kind regards, Paul Brewster CEO, Flooring Hut Ltd.
Karndean Rigid Core Order
I had been comparing on line prices for some additional Karndean Rigid Core LVT and came across Flooring Hut who were offering a competitive price. I read previous reviews as I had not come across the company before but was re-assured by the positive feedback so ordered two packs. Following confirmation of the order in early April I was notified of a delivery date, and contacted by Jack Williams prior to delivery advising that one pack had been damaged in the warehouse so they were re-ordering and there would be a delay. This was fine with me as I was in no rush and in any event I was going away until the beginning of May so agreed to delay delivery until my return. Despite this, a delivery of one pack was made which also damaged in transit. I reported this with photos to Jack and he immediately re-assured me that replacement packs would be delivered on my return from holiday. Two undamaged packs were delivered the day after my return last week. Jack was extremely helpful throughout, and I would no hesitation in recommending Flooring Hut.
May 2, 2025
Unprompted review
Reply from Flooring Hut
Thanks so much for taking the time to share your experience! We're really glad you found Flooring Hut through your search and that our pricing and reviews gave you the confidence to give us a try. Sorry again for the hiccups with the damaged packs – but we're so pleased to hear Jack was able to keep you informed and make things right without any stress. Great to know the final delivery arrived safely and worked out well timing-wise. We really appreciate the recommendation and hope you enjoy your new Karndean flooring! Let us know if we can help with anything else down the line.
Very happy with the quality and service…
Very happy with the quality and service from Flooring Hut. I've used them a few times now and can't fault them.
April 30, 2025
Unprompted review
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Needed some vinyl flooring in a hurry…
Needed some vinyl flooring in a hurry as I was let down by a local company, flooring hut had what I needed, and even with delivery charge it was still cheaper. Flooring arrived on time as promised, very impressed thank you.
April 28, 2025
Unprompted review
Very professional good service
Very professional good service . Excellent product.would highly recommend!
April 7, 2025
Unprompted review
Ordered for a customer and nearly 2…
Ordered for a customer and nearly 2 weeks later had a call saying delivery was delayed. Rescheduled the job and flooring still didn't arrive in time.e
April 3, 2025
Unprompted review
Reply from Flooring Hut
Hello Stuart.
Thank you for your review and for providing further information. I have looked into your order.
After investigating it transpires that due to errors by our distributor partner TradeChoice Carpet & Flooring there were delays in the receipt of your order.
I apologise for their errors in handling your delivery efficiently and effectively.
I believe we have previously refunded you the delivery charge applied to your order as a gesture of goodwill from Flooring Hut.
I have provided feedback to TradeChoice Carpet & Flooring in respect of their errors in the handling of your delivery.
Kind regards, Paul @ Flooring Hut.
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