Flooring King Reviews 

Excellent customer service. Reasonable price & great quality

Delivery spot on - and very fast - really helpful staff who were reassuring about timelines - enabled us to get the floor sorted really quickly and not postpone the bathroom renovation- thank you!

From ordering to delivery we had First class service as always we wouldn’t use anyone else.Thank you.

After taking delivery of 11 boxes of vinyl plank flooring, offloading the pallet I found in the middle 3 damaged boxes obviously hidden there by the curriers. Flooring king replaced no problem. Many thanks.

Good looking floors panels i give 4 stars because after ordering there is no info via email about order no receipt nothing about delivery, I received sms after 4 days after my purchase about order number and delivery , online support didn't reply

Delivered on day promised, driver was helpful and product quality is great. Impressed.

Good service. Price competitive.

Good information on website. Prompt delivery.

Delivered on the day and quality was fine

Everything was great, the delivery the service, the quality. Everything went so smoothly very happy with my purchase definitely recommend it

Prices etc very good, however we arranged for the delivery to be made on a Thursday and it arrived on the Wednesday afternoon. Eventhough we received an email confirming the Thursday delivery, fortunately the appointment we had on the Wednesday finished early and we were just back in time when the flooring arrived.

Found the exact product I wanted, good price, promptly delivered.

Good service, thanks.

I ordered a small amount of LVT to replace the flooring in my kitchen - it was good quality and arrived quickly. Will definitely use Flooring King again.

Great price, great service

Very helpful in making sure I checked the product that I was ordering and kept me informed as soon as the product was ordered and available to collect.

I bought commercial vinyl for the toilet of a high school, the quality and delivery time was perfect and my client is very happy by the result.

Very efficient service. Good communication.

I purchased Polyflor Camaro Rigid Core flooring from Flooring King. Less than 24 hours after professional installation, one of the planks was damaged. It appeared that the layers of the plank had separated at one corner, despite the floor having had virtually no use.

I reported the issue immediately, but the complaint took weeks to progress. During that time, I had to purchase the exact same replacement plank from another supplier at my own expense so that the floor could be repaired. Flooring king is charging £39 delivery for one pack.

Polyflor's initial report stated that the exact cause of the damage was unknown, but my claim was rejected. Flooring King then advised that, because the flooring had been installed, responsibility rested with the manufacturer.

What disappointed me most was the lack of ownership of the issue. As a customer, my contract was with Flooring King, yet I felt I was simply passed between the retailer and the manufacturer.

The flooring is sold with a 10-year warranty, so I expected it to withstand normal use for far longer than 24 hours. When a plank appeared to delaminate less than a day after installation, it left me with little confidence in the product's long-term durability. Based on my experience and the way my warranty claim was handled, I cannot recommend Flooring King or Polyflor.