Flooring Surgeons Reviews 

120
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company from start to finish. Customers frequently praise the friendly staff members and the exceptional quality of the diverse wooden flooring products available. Consumers highlight the outstanding professionalism and dedication shown throughout every single stage of the entire project. Shoppers deeply appreciate the helpful guidance and endless patience provided during personal store visits and branch consultations. People also mention that the dedicated installation teams work efficiently, communicate clearly, and always leave the workspace tidy. Buyers note that scheduling is always accommodated easily and all customer questions are answered thoroughly by the polite team.

What people talk about most

Service

Customers had positive experiences with service, noting that staff were professional, attentive, and helpful... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the craftsmanship and finished flooring look... See more

Product

Consumers find the product to be positive, highlighting that the finished flooring looks fantastic and... See more

Customer service

People report positive experiences with customer service, highlighting great communication, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From Start to finish the team at flooring surgeons has been incredibly helpful. answering all our questions, helping us with the finer details and keeping us informed of progress and all important... See more

Rated 5 out of 5 stars

I honestly can’t praise Floor Surgeons in Penn, Wolverhampton enough! Paolo and Mani were amazing — super patient and helpful while I tried to choose between different flooring options (I must’ve... See more

Rated 5 out of 5 stars

Excellent service from Flooring Surgeons from start to finish. They supplied our engineered wood flooring and came out to measure up our home in Streetly, offering a competitive price and clear advice... See more

Rated 5 out of 5 stars

We’re very happy we chose Flooring Surgeons to replace the flooring in our home. The customer service was excellent. Paolo visited to take precise measurements, and we were able to select the perfect... See more


Company details

  1. Flooring Store
  2. Carpet Store
  3. Flooring Contractor
  4. Wood and Laminate Flooring Supplier

Written by the company

With over 10 years of extensive experience in the field, we are known as the ‘Surgeons’ when it comes to Floors. We specialise in the highest quality of flooring and top-notch fitting. We consistently aim to provide our customers with the best possible service, but also the best possible price.


Contact info

4.8

Excellent

TrustScore 5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(120)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Fantastic service

Fantastic service! All staff are incredibly helpful, there is a great choice of products and everything was explained well. The fitters worked very hard and the finished floors look wonderful. Thank you to the whole team.

April 3, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Used this company numerous times on the…

Used this company numerous times on the recommendation from my son great product reasonably price only problem is you have to spend a certain amount to get free delivery - we ran out of flooring with the first room and had to pay £45 to order a few more boxes maybe something they need to look at but other than that everything was great from order to delivery

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Samples

Ordered a couple of samples to mull over - arrived after 3 days, well packed. Great service with a friendly follow up message - thank you!

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I'm extremely pleased with the service I received from Flooring Surgeons Birmingham. From my initial visit, their customer service was outstanding. After explaining my needs, they promptly presented several suitable options. They also fully respected my requested date and time for the laminate flooring delivery.

As it was my first time installing laminate flooring, I contacted Ed, Ryan, and the team for guidance on multiple occasions. Their professional expertise was evident, and they patiently guided me through each step of the process. Ryan even visited my home to inspect the installation and ensure it was done correctly.

This level of dedication is rare these days, which is why I highly recommend Flooring Surgeons Birmingham for both their products and their exceptional service. Thank you for everything

February 15, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish. Nothing too much trouble. Great choice of flooring. All the staff are very friendly and accommodating with a wealth of knowledge and expertise. The fitting team were also fabulous and have done an amazing job. Great finish. I would definitely recommend this company. You will not be disappointed.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service came out…

Excellent customer service came out quickly to quote and arranged fitting to suit us.
Fitters were very professional nothing was too much trouble.
Good quality flooring looks amazing really happy with it.

February 7, 2025
Unprompted review
Rated 3 out of 5 stars

Nevada engineered flooring

Communication and delivery excellent, quality of the wooden flooring - Nevada 18/5 x 125mm Golden Oak Handscraped Lacquered Engineered Wood Flooring was disappointing as some of the panels were discoloured and not so good quality for that price.

January 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Perfect service at competitive prices

Order for a large shipment placed one month earlier and arrived on the day chosen for delivery without a problem. Very good communications, with an extremely kind and available customer serivce. Highly recommended.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Very efficient service from start to finish. Lads worked hard and were polite and respectful. Flooring looks amazing - thank you!

December 19, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing....

Flooring fitted beautifully in my living room, looks amazing so happy with the customer service that i received. I would definately recommend to others. Thanks again i will definately be coming back to the flooring surgeons for my hallway and kitchen.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Quality flooring and installation.

We've had all our downstairs flooring done by Flooring surgeons and I'm really pleased with the work and quality of the wood floor supplied. The recent work was carried out by Ryan and his colleague and they are a credit to the company, professional, clean and polite.

October 28, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look