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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, frequently describing them as effective and transformative, making surfaces look brand new. Many people praise the quality of the products and the quick delivery service, highlighting the ease of ordering and fast dispatch. However, some customers experienced issues with product effectiveness, noting that certain stains or spots remained after use. A few other people also felt that the product did not meet their expectations regarding specific finishes, such as a "glossy wet look." Additionally, some reviewers mentioned problems with delivery schedules, citing delays from the courier service.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the effectiveness and ease of use,... See more

Quality

Users describe positive interactions with quality, consistently praising the effectiveness of the products.... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We inherited a rather drab looking travertine kitchen floor when we moved house. Ordinary floor cleaners didn't have any effect. On first using this product I didn't think it had made any difference... See more

Rated 5 out of 5 stars

Firstly, great ordering and quick delivery, straight from their website, not Amazon. Product has worked an absolute treat, removing rust stains left by some used sparklers on our cream patio!

Rated 5 out of 5 stars

Very happy to recommend their “Black Limestone Restorer/Sealer”. After extensive online research (and having read a few horror stories) we settled on this product to seal our new paving. We... See more

Rated 5 out of 5 stars

Easy to order, great communication, fast delivery & very easy to use products. We treated a damp patch in a concrete floor under carpet which recently appeared out of nowhere & used the penetrating fl... See more


Company details

  1. Cleaning Products Supplier

Written by the company

We provide professional natural stone floor and ceramic tiled floor cleaning, sealing and maintenance products for both the DIY and trade use markets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Haven't bought anything yet but emailed…

Haven't bought anything yet but emailed about a product and got some honest advice saying it wasnt suitable which is respectable, also recommended others which would be better. The email exchange was spot on and I appreciate the knowledgable and helpful responses I got from Graeme! Thanks!

March 29, 2020
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

Many thanks for leaving us a review.

Rated 5 out of 5 stars

The black spot remover did a fab job

The black spot remover did a fab job. I have used other products, which were much more expensive, that claim to do the same, but they failed miserably at the task. I was going to give up and just accept that black spot was something I couldn’t remove, but fortunately I was wrong. I will most certainly be using Floorseal bkackspot remover again.

March 25, 2020
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

Many thanks for your review.

Rated 5 out of 5 stars

Patio Revival

Excellent Patio Black Spot Remover and Natural Stone Sealer and Enhancer Plus

March 23, 2020
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

Many thanks for your review of our Floorseal Patio Black Spot Remover Plus & Floorseal Natural Stone Sealer & Enhancer Plus.

Rated 5 out of 5 stars

Speedy service and delivery

Speedy service and delivery. The product (black spot remover) did what it was meant to do .

March 20, 2020
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

Many thanks for your review.

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Rated 5 out of 5 stars

Spoke to Graeme at Floorseal re the…

Spoke to Graeme at Floorseal re the best sealer enhancer for some now internal feature Granite walls which were built originally around 1858. Graeme was very helpful and also gave me lots of advice re floor stone and tiles. Great guy knows his stuff and very helpful.

Cheers
Tom

March 19, 2020
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

Many thanks for your review.

Rated 1 out of 5 stars

5l tin of Natural Stone Sealer wet look…

5l tin of Natural Stone Sealer wet look arrived within 4-5 days with approx 10 dents all over it and a small amount had leaked in the box. Not enough protection (bubble wrap etc) put around the container before it was sent in a small cardboard box.
Slightly concerning when the warning signs say flammable, harmful if inhaled, may cause Cancer and genetic defects.
Beware of the terrible packaging and couriers who played football with it!
Not used product yet, need to purchase a few more items for protection before applying.

March 16, 2020
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

Apologies if there had been some leakage of product the couriers will not normally deliver anything they could tell is damaged. We have checked the tracking on this item , it was ordered on the 9th of March and was delivered and signed for on the 10th of March. The item has standard safety info printed on it which all products are legally required to have. If you would like a replacement item please contact us via email or telephone and we will arrange another item to be sent out.

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Rated 5 out of 5 stars

Great customer service

Great customer service, advice, and fast delivery 10 out of 10

March 11, 2020
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

Many thanks for leaving us a great review.

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Rated 3 out of 5 stars

Package arrived damaged

Package arrived damaged and although the 4 X 5 litre containers were sealed I managed to get some of the liquid on my clothing and it has discoloured them.

March 7, 2020
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

Thank you for your review. Apologies if there was some leakage of the product we are aware that particular product has to have a vented lid and can weep slightly.

Rated 3 out of 5 stars

Stone gobbled it up in no time

Stone gobbled it up in no time. It's more of a satin finish than a wet look. I have had used better but only available in 5ltrs. Only need to do 3m2 5 coats later ok but not as good finish as other brands

March 5, 2020
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

Thank you for your review, the product is described as a satin finish natural stone sealer. Its coverage rate is around 4-5m2 per litre when applied in 2 coats. This would fit with your coverage figures. and probably gone further than expected if you have applied multiple coats.

Rated 5 out of 5 stars

I can’t understand the mixed reviews

I can’t understand the mixed reviews my Yorkshire stone patio was pitted with black Algi spots and has come up fantastic, I painted it on neat and everything just disappeared. Not cheap but given the results excellent value.

March 2, 2020
Unprompted review
Floorseal ltd logo

Reply from Floorseal ltd

Mr Mcmanus, many thanks for taking the time to leave us a great review. We think the occasional mixed result with black spot removal revolves around lack of dwell time. Also possibly not keeping the product wet enough during this dwell time. You obviously got the best out of the product by following the instructions correctly! It is quite a transformation when black spot is finally removed. There is a blog article on the website about removing black spot and some of the pitfalls.
You can dilute the product to get greater coverage on stone which does not have a very heavy build up. It is worth testing a weaker solution first, making sure this method works well before committing to a large area. Black spot can be mild or severe so no two patios are the same - A small test patch gives all the information you need to successfully remove it all.

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