Fantastic service at the store and fantastic fitting. Staff at Floorstore Outlet Leeds have been knowledge and helpful to get the most out of the living room carpet to include a small hallway carp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Manny was helpful and answered all my questions together with Andy and Lee. I highly recommend coming to the shop instead of buying material online. I have learnt a lot from them.
Company replied
Manny provided absolutely fantastic service. He was very helpful, professional and friendly throughout, and made sure everything was sorted properly. His customer service was excellent, and I really a... See more
Company replied
We have bought laminate flooring for our house project. In store they have a great selection of different floor types. The overall purchase process was very quick and we were offered to pick up our or... See more
Company replied
Company details
Written by the company
Floorstore Outlet, Leeds’ 6,000 square foot showroom is beautifully designed to offer a fantastic range of Carpets, Laminates, Vinyls & Wood Flooring at unbeatable prices. The Floorstore Outlet stocks discounted lines from some of our most popular top brand ranges including Quick-Step, Karndean, Amtico and many more. With top brands at unbeatable prices, come along and bag yourself a bargain to transform your home or office. The Floorstore Outlet – The name for top flooring brands at the UK’s lowest prices.
We've Got You Covered
Written by the company
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Contact info
Units 16-20 Regent Street, LS2 7QA, Leeds, West Yorkshire, United Kingdom
- 01138314169
Get FREE underlay on any flooring order
5.0
Excellent
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very much impressed by the customer…
Very much impressed by the customer service they been very knowledgeable and helpful
May 27, 2026
Unprompted review
Reply from Floorstore - Outlet Leeds
Hi Ainulhaq,
Thank you for your lovely review! We’re so pleased to hear you were impressed with the customer service and found our team knowledgeable and helpful throughout.
We really appreciate your feedback and hope to see you again soon!
Really quick and simple
Really quick and simple, needed poly flooring for my van, Andy and Manny were really helpful, left satisfied and would use again in the future.
May 27, 2026
Unprompted review
Reply from Floorstore - Outlet Leeds
Hi Joe,
Thank you for your great review! We’re so pleased to hear the process was quick and simple and that Andy and Manny were able to help you find the right poly flooring for your van.
It’s fantastic to know you left satisfied and would use us again in the future. We really appreciate your feedback and look forward to seeing you again soon!
Excellent customer service helping me…
Excellent customer service helping me find the right product
May 27, 2026
Unprompted review
Reply from Floorstore - Outlet Leeds
Hi Emile,
Thank you for your great review! We’re so pleased to hear you received excellent customer service and that the team could help you find the right product.
We really appreciate your feedback and hope to see you again soon!
They treated me very well and looked…
They treated me very well and looked after me. Great service.
May 27, 2026
Unprompted review
Reply from Floorstore - Outlet Leeds
Hi Juan,
Thank you for your lovely review! We’re so pleased to hear you felt well looked after and received great service from the team.
We really appreciate your feedback and hope to see you again soon!
Great day at the outlet manny and Andy…
Great day at the outlet manny and Andy was very helpful .recommended to everybody
May 27, 2026
Unprompted review
Reply from Floorstore - Outlet Leeds
Hi Lester,
Thank you for your fantastic review! We’re so pleased to hear you had a great experience at our outlet and that Manny and Andy were so helpful during your visit.
We really appreciate your recommendation and hope to see you again soon!
Great service great fitting lovely all…
Great service great fitting lovely all round gave him flowers to adain
May 27, 2026
Unprompted review
Reply from Floorstore - Outlet Leeds
Hi Dave,
Thank you for your lovely review! We’re so pleased to hear you were happy with both the service and fitting.
It’s wonderful to know you had such a positive experience, and we’ll be sure to pass on your kind words to Adain — we’re sure he’ll appreciate the flowers too!
We really appreciate your feedback and hope to see you again soon!
Reply from Floorstore - Outlet Leeds
Hi Stephen,
Thank you for your lovely review! We’re so pleased to hear you received great service and support from the team.
We really appreciate your feedback and hope to see you again soon!
Reply from Floorstore - Outlet Leeds
Hi,
Thank you for your lovely review! We’re so pleased to hear you had a great experience and found our team friendly and welcoming.
We really appreciate your feedback and hope to see you again soon!
Reply from Floorstore - Outlet Leeds
Hi Steve,
Thank you for your great review! We’re so pleased to hear you found exactly what you needed and received great service from the team.
We really appreciate your feedback and hope to see you again soon!
Reply from Floorstore - Outlet Leeds
Thank you for your great review, Philip! We’re so pleased to hear you were happy with our service levels and prices.
We really appreciate your feedback and hope to see you again soon!
Reply from Floorstore - Outlet Leeds
Hi Abraham,
Thanks so much, really glad you had a great experience. Hope you love the new floors!
Good service
Good service, very helpful. Definitely recommend these guys.
May 20, 2026
Unprompted review
Reply from Floorstore - Outlet Leeds
Thanks Francis, really appreciate the recommendation. Glad the team looked after you well. Hope you love the new floors!
Excellent range for a discount store…
Excellent range for a discount store and very helpful customer service from Andy.
May 20, 2026
Unprompted review
Reply from Floorstore - Outlet Leeds
Thanks James, really appreciate this. Glad Andy looked after you well and you found what you were looking for. Great range at great prices is exactly what Floorstore is about. Hope you love the new floors!
Very helpful
Manny was very helpful throughout the whole process, from picking pur flooring all the way through to installation.
May 19, 2026
Unprompted review
Reply from Floorstore - Outlet Leeds
Thanks Charlie, really glad Manny looked after you from start to finish. That end-to-end experience is exactly what we want for every customer. Hope you love the floors!
Reply from Floorstore - Outlet Leeds
Thanks Janine! Glad we could get it cut and loaded for you. That's what we're here for. Enjoy the new floors!
excellent service
excellent service, very good and quick advice. was able to book the floor and fitting. really recommend
May 18, 2026
Unprompted review
Reply from Floorstore - Outlet Leeds
Thank you Ana, really kind of you to leave this. Glad we could get everything sorted quickly for you. From floor to fitting in one visit is exactly how it should be. Hope you love it!
Great prices and very helpful staff
Great prices and very helpful staff! Matt and Manny were great :)
May 18, 2026
Unprompted review
Reply from Floorstore - Outlet Leeds
Thanks Beau, really appreciate you taking the time to leave this. Brilliant to hear Matt and Manny looked after you well. We'll make sure they both see this. Hope you love the new floors!
Reply from Floorstore - Outlet Leeds
Hi Phil,
Thank you for your great review! We’re so pleased to hear you were happy with both our service and prices.
We really appreciate your feedback and hope to see you again soon!
Reply from Floorstore - Outlet Leeds
Hi Danielle,
Thank you for your lovely review! We’re so pleased to hear you received great service once again.
We really appreciate your continued support and look forward to seeing you again soon!
Reply from Floorstore - Outlet Leeds
Hi Josh,
Thank you for your great review! We’re so pleased to hear you received great service from the team.
We really appreciate your recommendation and hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.